Return labels: More options, more control.

Every return shipment is unique, and now you have the options you need to simplify your returns. Providing your customers with an easy international or domestic return service could earn you more return business.*

  • Return Labels

Label Options

With return labels from FedEx® Global Returns, you have the option to print labels for international returns and include them in the outbound shipment, email a PDF of the return label, or email a link to an online return label and customs documents.

Each option gives you different ways to help make the return process easier for both you and your customer — and all three options allow you to link the return label to the outbound shipment for increased visibility.

Print Return Labels

By printing the label for your customer, you can:

  • Save money. With this cost-effective returns solution, if the return label isn’t used, you aren’t charged.
  • Offer special services. Your customers can use the label with special options, such as Saturday delivery, dry ice services, and Hold at FedEx Location.*
  • Provide options. Return shippers can request a pickup or drop off the shipment at a FedEx location.

Email Return Labels

You’ll have added control in the process with an email return label, which allows you to:

  • Eliminate extra steps. Reduce calls for international returns by allowing return shippers to edit labels and customs documents online without having to contact you. Simply create an email for your customer with a link to editable documents where the customer can adjust, for example, quantity, weight and so on.
  • Keep customers informed. You can include links for your customer to easily look up pickup information and find dropoff locations.
  • Set deadlines. You’ll be able to decide how much time return shippers have to access the label.
  • Save money. If the return label isn’t used, you aren’t charged.
  • Offer special services. Your customers can use the label with special options, such as Saturday delivery, dry ice services, and Hold at FedEx Location.
  • Provide options. Return shippers can request a pickup or drop off the shipment at a FedEx location.

* To check service availability, please call our Customer Service.

Edit Return Labels

Editable return labels reduce rework.

When you’re shipping to customers, you can’t always predict what they’ll return — but you can be ready.

Make it easy for returning shippers to change return labels and customs documents.

With editable return labels from FedEx® Global Returns, you’ll be prepared for almost any return, even if it doesn’t match the original shipment. So if you ship three items to your customer, but they need to return only one, the return process can keep moving. By letting the returning shipper change key information like quantity and weight, you can provide a simpler, more efficient return experience and reduce going back-and-forth during the return process.

Here’s how it works:
  • Easy preparation. When allowing the returning shipper to edit labels, you’ll create the return label and customs documents with the details you know. FedEx lets you decide how much control your customer receives by granting permissions so that the returning party can edit these forms.
  • Easy access. Once you’ve prepared the return label, FedEx sends the return shipper an email notification that contains the shipment information and a link to access the return label page.
  • Easy returns. The return shipper simply populates the necessary information. After completing the online paperwork, they can view the documents, select the labels or customs documents they want, and print those documents for use. These labels can also be saved and printed at a later time.

“All shipments are subject to the conditions of carriage as published by FedEx in the applicable Service Guide on fedex.com. Shipments originating in Europe, the Middle East, the Indian Subcontinent and Africa are subject to the Federal Express Conditions of Carriage for EMEA”

Choose your return type

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Frequently Asked Questions

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