Return Types

  • Choosing your return type

Choosing your return type

When processing your international return package with a FedEx electronic shipping solution, you’ll need to provide a reason for that return for customs clearance purposes — on both the outbound and the return shipment. Select the correct return reason from the table below. Choosing one of these options in the drop-down menu will aid customs in processing paperwork and will help you reclaim duties and taxes.

Outbound Shipment: What’s the reason for including a return label? Associated Return Shipment: What’s the reason for the return? When is this used?
Courtesy Return Label Rejected Merchandise When you're including a return label for your customer, but don't expect returns.
For Exhibition/Trade Show Exhibition/Trade Show Returns When the goods you’re shipping are for a show, exhibition, trade show, or event.
Item for Loan Return of Loaned Item When the goods you’re shipping are for temporary use and will be returned to you in an unaltered state.
Items for Use in a Trial Trial Returns When the goods you’re shipping are for a trial and will be returned to you.
Replacement Faulty Item Being Sent When you’re shipping a replacement item in advance and receiving a faulty item back.
Temporary Export — Other Return - Other When none of the other reasons listed apply. You will have the ability to state your exact reasons for the return.
For Repair/Processing Repair/Processing When the goods you’re shipping will be either repaired or otherwise processed before being returned to you. Processing may include modification, incorporation, or treatment of some kind.
Following Repairs/Processing N/A When the recipient previously sent you the item for repair, but not via FedEx.

Return Label Options

Learn more

Frequently Asked Questions

Learn more