Industry Solutions

No matter your industry, the increased visibility and tracking capabilities of our global return solutions will enable you to plan staffing and other resource utilization ahead of time, based on the volume of products in your return pipeline.

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  • Retail Returns

Retail Industry

  • What you need: To reduce call center costs, resolve problems quickly, increase customer loyalty, and earn repeat business.
  • How we can help: Provide an easy and inexpensive return solution for your customers who want to return merchandise for credit, refund, or exchange.

E-Commerce returns made easy.

If you’re in the business of selling things, you’re automatically in the business of getting returns. So whether you’re selling cameras, cosmetics, clothing, or anything else, you need a return process that’s efficient and customer-friendly. Give your customers a return experience that will make them want to come back.

With the control, flexibility, and customs document assistance of FedEx® Global Returns, you’ll have an edge over your competition by using a solution that builds customer loyalty and gains referrals. Your customers will appreciate the ease of their returns, and you’ll have control over return destination and speed.

And you can get started today with no additional contract. FedEx automation gives you immediate access to FedEx Global Returns.

More control for you

With FedEx Global Returns, you can create outbound and return labels and any applicable customs documents at the same time. Creating return labels in advance makes returns easier and faster for customers — and it puts you in control.

When you create the return label, you decide if items return to the original location or ship to a third location. You can designate a returns facility, a customer service center, or the original manufacturer — whether you’re shipping to the country of origin or somewhere else.

You also control the cost and speed of your return logistics. Choose faster transit times for urgent shipments and slower transit times when speed is not a priority.*

And, creating the return label allows you to track the return shipment’s status every step of the way. You’ll know when it’s coming, and can plan inventory or staffing accordingly.

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  • Document Returns

Legal, Financial, Real Estate, and Insurance Industries

  • What you need: To turn the document or contract around quickly and execute on the deal.
  • How we can help: Provide a simple, fast, and trackable return solution

Keep documents moving.

Contracts are critical for law firms, financial companies, and anyone working with legal documents. If you don’t have the signatures you need, nothing moves forward. So when you ship a document, you want to be confident you’ll get it back without delay. Optimize your returns to keep things moving.

With the control, flexibility, and customs document assistance FedEx® Global Returns provides, you can ensure timely and accurate document returns. You’ll have the visibility and service speed to know that your documents will arrive on time.

And you can get started today with no additional contract. FedEx automation gives you immediate access to FedEx Global Returns.

More control for you

With FedEx Global Returns, you can create outbound and return labels and any applicable customs documents at the same time. Creating return labels in advance allows clients to easily return important documents — and it puts you in control.

You also control the cost and speed of your returns. Choose faster transit times for urgent shipments and slower transit times when speed is not a priority.*

Also, you decide if documents return to the original location or ship to a third location. You can designate a local branch, another signer, or a government or court office — even if it’s in another country. Including accurate information on the return shipment will facilitate faster customs clearance and timely delivery without any unforeseen delays.

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  • Warranty and Repair Returns

Warranty and Repair Industry

  • What you need: To reduce customer downtime, cut spare parts inventory, and optimize the efficiency of your field service technicians.
  • How we can help: Provide you with a return solution that enables you to reduce your own costs while maximizing the return on your capital investment

Global control of your warranty and repair returns.

If your business involves warranty and repair or replacements, your return logistics should be a precision operation that lets you see what’s coming. Plan ahead before your customers ship back.

With the control, flexibility, and customs document assistance from FedEx® Global Returns, you can transform warranty and repair logistics, from parts replacements to mobile devices and electronics repairs.

And you can get started today with no additional contract. FedEx automation gives you immediate access to FedEx Global Returns.

More control for you

With FedEx Global Returns, you can create outbound and return labels and any applicable customs documents at the same time. Creating paperwork for returns in advance is convenient for your customers — and it puts you in control.

When you create the return label, you decide if items return to the original location or ship to a third location. You can designate any return location — whether it’s in the country of origin or somewhere else.

You also control the cost and speed of your return logistics. Choose faster transit times for urgent shipments and slower transit times when speed is not a priority.* And you can even select FedEx International Express Freight® for return shipments of more than 150 lbs.**

Plus, when you create the return label with us, you can use FedEx® Tracking to follow your shipment’s status every step of the way. You’ll know when it’s coming, or if it hasn’t been shipped yet, so you can plan inventory and staffing accordingly.

**Where FedEx International Express Freight service are available.

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  • Healthcare Returns

Healthcare Industry

  • What you need: Ensure your high-value products and samples are returned quickly — both by customers and by your sales representatives — to avoid degradation, maximize utilization, minimize inventory, and meet compliance regulations.
  • How we can help: Provide a reliable, trackable return solution that’s easy for your sales representatives, central facilities, and customers to use.

Simplify your healthcare returns.

Healthcare returns are every bit as sensitive and critical as the original shipments — and they are often more difficult to manage. By ensuring round-trip visibility, quick crossborder returns, and smooth customs clearance, you can take the hassle out of healthcare returns.

With FedEx® Global Returns, you can easily manage all of your returns with full visibility. From dental kits and surgical sets, to kits for collecting specimens and clinical trials, you can transform your return logistics by providing your customers the control, flexibility, and customs document assistance they need for returns.

And you can get started today with no additional contract. FedEx automation gives you immediate access to FedEx Global Returns.

More control for you

With FedEx Global Returns, you can create outbound and return labels and any applicable customs documents at the same time. Creating paperwork for returns in advance is convenient for your customers — and it puts you in control.

When you create the return label, you decide if items return to the original location or ship to a third location. You can designate a laboratory or customer service center — whether you’re shipping to the country of origin or somewhere else.

And, creating the return label allows you to track its status every step of the way. You’ll know when it’s coming, and can plan receipt of the shipment or staffing accordingly.

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