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Printable Version Customer Service
For online help, Write To FedEx.
Online Customer Service
- Pick-up request
Prepare a shipment and schedule a courier online with FedEx Ship Manager at fedex.com. Access FedEx Ship Manager at fedex.com by clicking on "Ship" at the top of the screen from any page on fedex.com. - Service and price information
From any page on fedex.com, click on "Rates" at the top of the screen to view the FedEx List Rates. You can consult our transit times and service availability online as well. - Package status and Proof of Delivery
How do I track a package on fedex.com?
From any page on fedex.com, click on "Tracking" at the top of the screen. At the main Tracking page, enter the tracking numbers from your shipping label receipt.
How do I find a Proof of Delivery on fedex.com?
From any page on fedex.com, click on "Tracking" at the top of the screen. At the main Tracking page, enter the tracking numbers from your shipping label receipt. Once the shipment is delivered, you can see who signed for it on the results page. - Open an Account
Open a FedEx account online today and start taking advantage of all that FedEx offers.
File a Claim
You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).
Customer Service Phone Numbers
If you have any further inquiries, please call Customer Service:
Customer Service Hours Monday - Friday 8:00 - 18:00
| Customer Invoicing Services For questions related to your invoices Federal Express GmbH Cargo Nord, Building 7 1300 Wien Email: billat@fedex.com |
Tel: +01 7007 32157 Fax: +01 7007 32158 |
| Technology Support Center For technical questions or issues related to FedEx Customer Automation products. email: techsupport_emea@fedex.com |
Tel: 0800 293 404 |