Service News
Air Waybill Requirements
The International Air Waybill (AWB) is an important customs document that needs to be completed before sending packages overseas. The AWB has a tracking number which can be used to check the delivery status and current position of the shipment. This form can be completed on the fedex.com/au website, or by using a hardcopy version which is available at any FedEx World Service Centre or FedEx Authorized ShipCenters®.
It is very important that the information provided on all sections of the AWB is complete and accurate.
In the “Sender Information” and “Recipient” sections providing a correct telephone number for both the shipper and recipient is essential. This allows FedEx to contact customers if there are Customs clearance issues at the destination or a change in delivery details.
Providing the correct and complete information on the AWB will reduce any delays in getting the shipment to the recipient.
For further information, please contact our Customer Service team on 13 26 10.