Service News for Customers
We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.
Posted on March 24, 2016
Temporary suspension of the Korea Out of Pick-up Area (OPA) and/or Out of Delivery Area (ODA) surcharge quotation through FedEx offline shipping tools (April 4 – 9, 2016)
From April 4 - 9, 2016, FedEx offline shipping tools, namely FedEx Ship Manager Software and FedEx Ship Manager Server will not show an Out of Pick-up Area (OPA) and/or Out of Delivery Area (ODA) surcharge in the Rate Quote for shipments to or from OPA/ODA postal code areas in Korea.
Please contact your local FedEx Customer Service team for an accurate quotation during this period.
Posted on February 11, 2016
Contact Details of Shipment Recipient Important for Customs Clearance
To avoid unnecessary customs clearance delay, we encourage all customers (e.g. recipients of online purchases) to provide their contact details like telephone number and email address in each shipment’s documentation (e.g. on the Air Waybill) so that FedEx can make the necessary contact to smoothly clear shipments through Customs every time.
Effective 12 February 2016, FedEx’s free-of-charge Customs Delay Notification (CDN) Service will no longer post a letter to shipment recipients without air waybill-documented telephone or email address in an effort to seek additional information for customs clearance. Instead, FedEx will utilize publicly available information, through resources such as Google and White Pages, to contact shipment recipients either by telephone or email, to speed up customs clearance and ensure shipments are delivered on time.
Posted on February 1, 2016
Starting April 4, 2016, 5-digit postal codes are required for all shipments to and from Korea
The Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system on August 1, 2015. While FedEx internally converted its system to the 5-digit postal code, customers were asked to continue use of the old 6-digit system for shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal codes to facilitate smooth customs clearance.
The FedEx internal system is now calibrated for the 5-digit postal code, and starting April 4, 2016, the FedEx system will only accept 5-digit postal codes on shipping documents for all shipments to and from Korea and in all FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com. On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system.
In order to facilitate a smooth transition to the 5-digit postal code, it is advised that users of FedEx automation tools, including ‘FedEx Ship Manager software’ and ‘FedEx Ship Manager at fedex.com’, update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Please click here for the user guide. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, please contact your local FedEx Technical Support Helpdesk for assistance.
To find the 5-digit postal code based on the road name address or land-lot number address, please visit Korea e-Post site and search under the Postal Code Finder.
We appreciate your understanding and cooperation. If you have any questions, please contact your FedEx account executive or local customer service team.
- Lithium Battery Shipment Restrictions (Updated)
FedEx will no longer accept stand-alone lithium-ion batteries (categorized as UN3480, P.I. 965) or stand-alone lithium-metal batteries (categorized as UN3090 P.I. 968) from world-wide origins to Sri Lanka, Cambodia, Maldives, Brunei, Timor-Leste, Bangladesh, Laos and Fiji.
Additionally, destinations or origins where FedEx is able to accept stand-alone lithium-ion or stand-alone lithium-metal battery shipments may have certain restrictions. For details, please contact your local Customer Service team.
These restrictions generally do not apply to lithium-ion and lithium-metal batteries (section II) packed with equipment or contained in equipment.
Further information on shipping lithium batteries can be found here.
- FedEx International First® (FIF) Service Expands
FedEx Express has expanded coverage of its early delivery, time-definite service, FedEx International First (FIF). FIF for exports is now available from more countries in Asia Pacific (APAC) to worldwide destinations:
- Seven new APAC countries - China, Indonesia, South Korea, Malaysia, Philippines, Singapore and Thailand are now able to export shipments via FIF to the U.S. and Puerto Rico.
- Export shipments via FIF from select APAC countries are now available to more destinations in other regions including Canada, Brazil, Mexico, Austria, Belgium Switzerland, Germany, Denmark, Spain, France, Italy, Luxembourg and the Netherlands.
- Import shipments via FIF service to existing APAC destinations are available from more Latin America countries including Bolivia, Belize, Ecuador, French Guiana, Guyana, Honduras, Nicaragua, Peru, Paraguay, Suriname, El Salvador; and Colombia.
For more information about FIF service and coverage, please click here.
- Launch of FedEx Customized Freight (FCF) in Australia
FedEx Customized Freight features the global network power of FedEx Express with the customized solutions of FedEx Custom Critical.
With FedEx Customized Freight you receive the extra care you need for your high-valued,temperature-sensitive or time-critical shipments, including;
- Personalized service for every shipment
- Enhanced security measures for peace of mind
- Customized routing for earlier deliveries
- Temperature-Control Solutions
FedEx Customized Freight also comes with single invoice billing.
If you would like further information please contact your FedEx Account Executive or Customer Service Team.
- Transit time improvement for import shipments to western Japan
Effective August 4, 2014, the transit time for import shipments to Osaka and Hyogo prefectures will be reduced.
Inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from the Asia Pacific, Europe, Middle East and African regions will be reduced by one business day.
The transit time for FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services from North American and Latin American regions will be reduced from the current 18:00 to 12:00 (noon) the next business day after the shipment’s arrival and customs clearance.
Improved services apply to the following areas:
From the Asia Pacific, Europe, Middle East and African regions to:
- Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho
- Kobe city: Chuo, Hyogo, Nada, and Nagata-ku
- Ashiya, Itami, and Nishinomiya cities
From the North and Latin American regions to:
- Osaka city: All 24 wards
- Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities
- Amagasaki city
- FedEx Expands Healthcare Shipping Portfolio with New Cold Shipping Package Option
FedEx has expanded its temperature controlled packaging (TCP) portfolio to include a new “cold shipping” packaging option for customers that require a refrigerated environment of 2-8° Celsius up to 96 hours for their shipments.
The new packaging is currently available in 13 markets across the Asia-Pacific region, including Australia, China, Hong Kong, Indonesia, Japan, Korea, Malaysia, New Zealand, the Philippines, Singapore, Taiwan, Thailand and Vietnam, and will be of particular benefit to the healthcare industry, as it is easy to use, reliable, cost-effective and environmentally-friendly.
The patented system, built by NanoCool, achieves a temperature of 2-8°C in less than five minutes without the use of gel packs or dry ice. The packaging device maintains its exacting “cold ship” temperature requirements with a special cooling system that evaporates water over time, a process that is activated by merely pushing the button inside the box.
FedEx not only delivers a reliable, cost-effective method to transport temperature-sensitive shipments, it provides these services with easy use for customers. The convenient benefits of the system include:
- Reliable maintenance of a 2-8°C environment for up to 96 hours from activation without gel packs or dry ice
- Simple, easy-to-use product with no refrigeration, frozen preparation or “pre-conditioning” steps required
- Smaller, lighter packaging that weighs less than half of some gel-pack systems
- No complex assembly needed; the package arrives ready for use
- Packaging that’s easier to dispose of than gel packs and produces less packaging waste
- Regulatory compliance for both infectious substances (UN3373 only) and non-infectious clinical samples
The packaging, which can also be used in combination with FedEx Priority Alert™ services, is part of the broad portfolio of FedEx healthcare solutions designed to meet even the most sensitive shipping needs of FedEx customers.
If you wish to learn more please contact your FedEx Account Executive or our dedicated Customer Service Team.
- FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific
SenseAware® powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.
Developed by the FedEx innovation team, SenseAware® powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.
The SenseAware® powered by FedEx service can provide:
• Precise temperature readings
• A shipment’s exact location
• An alert if a shipment is opened or if the contents have been exposed to light
• Real-time data regarding the vital signs of a shipment which can be shared with trusted parties
Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware® powered by FedEx can monitor items that are:
• Unique or rare — such as samples from clinical trials.
• Temperature sensitive — such as pharmaceuticals.
• Light sensitive — such as biological specimens.
• Time critical or location critical — such as surgical kits.
• Highly controlled or regulated — such as materials requiring chain-of-custody certification.
• Bio-hazardous or dangerous — such as bacteria and viruses.
• Highly valuable — such as medical equipment.
Initially available for shipments only in the U.S., SenseAware® can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware® is also targeting further international expansion.
SenseAware® powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.
If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team on 13 26 10.
- Packaging Tips for Lithium Battery Shipments
At FedEx, we understand the importance of ensuring the safe transport of your shipment. Lithium battery shipments or shipments with items that contain lithium batteries may overheat and ignite in certain conditions and, once ignited, maybe difficult to extinguish. Therefore, we would like to remind you of the regulations and correct handling procedures to ensure the safety of your packages and those who handle the shipment.
FedEx strictly adheres to the International Air Transport Association (IATA) and International Civil Aviation Organization (ICAO) regulations. As such, FedEx has compiled a set of guidelines that govern packing, marking and labeling of shipments of lithium batteries and items that contain charged batteries.
Shipments containing lithium batteries must follow the specific packaging guidelines below:
- Batteries are to be packed individually.
- Batteries must be shielded and protected to prevent short circuits.
- Batteries are completely enclosed.
- Items for shipment must be placed in a sturdy outer container.
- Labeling and documentation needs to be checked for accuracy.
- Packaging must meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. Please refer to the following link to get the latest update of such requirements. http://www.unece.org/fileadmin/DAM/trans/danger/publi/manual/Rev5_Amend1/ST-SG-AC10-11-Rev5-Amend1e.pdf.
In addition, as lithium batteries, both lithium ion and lithium metal, are fully regulated dangerous goods, it is important that the shipment is correctly identified, classified, packaged, marked and labeled. A Shipper’s Declaration for Dangerous Goods must also be completed and signed by a trained shipper.
FedEx will not accept shipments of any electronic product that includes recalled or defective lithium batteries, such as laptop computers.
To view detailed packaging guidelines and FedEx best practices for shipping lithium batteries, please click here.