Service News for Customers
We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.
FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific
SenseAware® powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.
Developed by the FedEx innovation team, SenseAware® powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.
The SenseAware® powered by FedEx service can provide:
• Precise temperature readings
• A shipment’s exact location
• An alert if a shipment is opened or if the contents have been exposed to light
• Real-time data regarding the vital signs of a shipment which can be shared with trusted parties
Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware® powered by FedEx can monitor items that are:
• Unique or rare — such as samples from clinical trials.
• Temperature sensitive — such as pharmaceuticals.
• Light sensitive — such as biological specimens.
• Time critical or location critical — such as surgical kits.
• Highly controlled or regulated — such as materials requiring chain-of-custody certification.
• Bio-hazardous or dangerous — such as bacteria and viruses.
• Highly valuable — such as medical equipment.
Initially available for shipments only in the U.S., SenseAware® can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware® is also targeting further international expansion.
SenseAware® powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.
If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team on 13 26 10.
- Trial Paperless Clearance in Eastern and Northern China
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Paperless customs clearance will be implemented in China in 2014. In order to ensure a smooth transition, China Customs in Beijing and Shanghai officially launched a pilot on paperless customs clearance in which FedEx is participating. FedEx in Beijing now offers paperless customs clearance for import and export shipments, which require formal customs declaration in northern China. FedEx in Shanghai offers paperless customs clearance for import shipments, which require formal customs declaration into eastern China.
During the trial period, companies which have good credit standing and fall within the A/AA/B categories, can apply for paperless clearance for shipments,* which require formal customs declaration.
Benefits of paperless clearance are as follows:
- You can transmit electronic documents directly in PDF format to your customs clearance broker.
- Since hardcopy customs documentation will no longer be required, paper usage is reduced, promoting a low-carbon environment.
- You can pick up or send shipments by submitting the electronic release information or Clearance Paperless Inspection/Release Notification Letter without having the customs stamps required for release when submitting paper documents.
- The fully automated system simplifies the clearance procedures and reduces clearance costs for low risk shipments, resulting in greater efficiency.
- Companies using paperless clearance will be in a better position to be upgraded to the AA category and enjoy more clearance privileges.
Business users can log onto the following websites for further instructions on the electronic declaration authorization system:
- Shanghai: http://www.scba.com.cn (in Chinese only)
- Beijing: http://www.chinaport.gov.cn (in Chinese only)
*Certain conditions apply. Kindly contact our Customer Service Team for further details.
- FedEx Introduces Enhanced Services in China
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We have upgraded our international express services in many parts of China.
Now, for your shipments to and from China, you can be sure of a faster and more flexible service when using FedEx International Priority and FedEx International Economy.
The upgraded services range from expansions of our direct serve service, later call-in cut-off times to earlier delivery^.
Here are the zip codes/areas where we have implemented the enhanced services:
Eastern China
Selected zip codes for areas in Ningbo, Nanjing, Hangzhou, Shanghai, Changshu, Jiaxing, Suzhou, Wuxi, Yixing, Tongxiang and Kunshan.Northern China
Selected zip codes for areas in Beijing, Tianjin, Dalian, Changchun, Shenyang, Linyi, Zaozhuang, Rizhao, Dongying, Binzhou, Heze, Laiwu, Tai’an, Ji’ning, Dezhou, Liaocheng, Xingtai, Xi’an and Baoji.Southern China
Selected zip codes for areas in Guangzhou, Xiamen, Foshan, Zhongshan, Jiangmen, Maoming, Zhanjiang, Xiangtan, Zhangzhou, Hengyang and Taishan.^ The services may vary depending on the different zip codes within the above-mentionedcities.
North China
City
Enhanced Services
Zip Codes
Beijing
Pick-up and delivery services for non-same day flight
100141, 100166, 101102-110, 101112, 101114-115, 101117, 101119, 101200-209, 101211-215, 101300-311, 101313-314, 101318, 101400-414, 101500-101516, 102100, 102200-205, 102207, 102209, 102211-213, 102218, 102300-309, 102311, 102400, 102500, 102600-609, 102611
Tianjin
Pick-up and delivery services for FedEx International Priority (IP) and FedEx International Economy (IE)
301500, 301600, 301800, 301900
Pick-up and delivery services for all FedEx International Services*
301702, 301721, 301703, 301707, 300270-273
Extended cut-off time to 17:30 for non-same day flight
300400, 300402, 300403
Dalian
Pick-up and delivery services for all FedEx International Services*
116200, 116300
Changchun
Pick-up and delivery services for IP and IE
130033
Shenyang
Pick-up and delivery services for all FedEx International Services*
110144, 110136
Extended cut-off time to 18:00 for non-same day flight
110001-006, 110011, 110013-016, 110021, 110023-027, 110031-036, 110041-045, 110141, 110166, 110168, 110179
Shandong
Extended cut-off times
Heze: 16:30
Zaozhuang 17:00
Linyi, Binzhou, Rizhao, Dongying:
17:30
Laiwu, Dezhou, Tai’an, Liaocheng, Ji’ning 18:00
Service type varies by different zip codes within the different cities
Reduced transit time by one day for inbound and outbound informal customs declared IP and IE shipments in Binzhou, Dongying, Linyi and Rizhao
256617, 257061, 276000-006, 276010, 276800, 276826
Reduced transit time by one day for outbound informal customs declared IP and IE shipments in Dezhou, Heze, Ji’ning, Laiwu, Liaocheng, Tai’an and Zaozhuang
253000, 271100, 274000, 252000, 272000, 271000, 277000, 277100, 277101
Linyi
Pick-up and delivery services for IP and IE
276001-006, 276010, 276034
Zaozhuang
Pick-up and delivery services for IP and IE
277100, 277101
Xingtai
Pick-up and delivery services for all FedEx International Services*
055550
Xi’an
Pick-up and delivery services for IP and IE
710089, 710200
Baoji
Pick-up and delivery services for IP and IE
721001, 721006, 721013
East China
City
Enhanced Services
Zip Codes
Shanghai
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
201620,202150-202159, 202161-202165,
202171-202174, 202177-202181, 202183
Hangzhou
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
310036, 310038, 310041, 311208, 311247,
311266, 311300, 311305, 311600, 311700
Tongxiang
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
314514, 314515
Jiaxing
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
314026, 314027, 314031, 314033, 314036,
314050, 314051
Wuxi
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
214091
Nanjing
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
210019, 210022, 210047, 211112, 211106,
211161, 211500
Ningbo
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
315114, 315123, 315131, 315133, 315144,
315145, 315193, 315830
Changshu
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
215501
Suzhou
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
215201, 215219
Yixing
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
214244-214247, 214251-214258,
214261-214267
Kunshan
Extended cut-off time by 1 to 4.5 hours for same-day flight to the U.S. and EU on Saturday. This applies to IP.
215301, 215311-215316, 215321-215323, 215326, 215331-215337; 215341, 215343, 215345; 215347, 215300, 215411~215417, 215421-215428, 215431, 215433-215437, 215400, 215511, 215517, 215518, 215523, 215533, 215558, 215500
South China
City
Enhanced Services
Zip Codes
Guangzhou
Extended same-day flight cut-off time to 18:00 for informal customs declared IP and IE shipments from Baiyun District to EU and Asia
510165, 510168, 510407, 510420, 510421, 510425, 510431, 510440, 510445, 510540, 510545, 510550, 510430
Extended same-day flight cut-off time to 14:00 for informal customs declared IP and IE shipments from Xintang Town to the U.S from Tuesday to Saturday.
511356
Pick-up and delivery services for non-same day flight in Huadu District, applies to all FedEx International Services
510870
Xiamen
Extended cut-off time to 12:00 for same-day flight to the U.S., applies to IP and IE.
361001-361006, 361008, 361009, 361011, 361012, 361021, 361022
Extended cut-off time to 11:30 for same-day flight to the U.S., applies to IP and IE.
361023, 361024, 361026, 361027, 361100-361102, 361104, 361111, 361121
Jiangmen, Zhanjiang, Xiangtan, Hengyang, Zhongshan, Foshan, Zhangzhou, Maoming, Taishan
Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*
529260
524001-524006, 524008, 524009, 524011-524013, 524018, 524022, 524032-524034, 524036-524038, 524042-524045, 524099
411102, 411103, 411105
421001, 421002
528472
528135, 528137, 528531
363201-363219, 363400-363403, 363600-363609, 363612, 363700-363709, 363800-363809, 363900-363905, 363811
525000, 525011, 525024
529260
* All international services include FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF) and FedEx International Economy Freight (IEF)
- Transit Time and Cut-off Time Improvement for Hanoi Outbound Shipments
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With effect from October 29, 2012, our call-in cut-off and outbound transit times from Hanoi to certain destinations will be improved, bringing added convenience and faster service!
The call-in cut-off time for shipments by FedEx International Priority (IP) from Hanoi to destinations in North America will be extended to 13:00*, an improvement of 1.5 hours.
The transit time for outbound shipments on Mondays by FedEx International Priority (IP)/ FedEx International Economy (IE) from Hanoi to all worldwide destinations will be improved by one business day.**
This means you will have more time to prepare your outbound IP shipments to North America; and your consignees overseas, wherever they are, will receive your shipments faster if they’re sent on a Monday.
These improvements are part of our commitment to continually reviewing our services to provide the best possible options to our customers.
*Actual cut-off times may vary depending on your specific location; please call our Customer Service hotline at 13 26 10 (Australia) or 0800 733 339 (New Zealand) for details.
**Transit time for outbound shipments on other days remains the same. - FedEx Direct US-New Zealand Flight Launch
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FedEx is delighted to announce the launch of a direct U.S. to New Zealand flight beginning from August 5, 2012.
As a pioneer in express transportation, FedEx is the first express transportation service provider to launch a direct U.S. to New Zealand flight with a routing of Los Angeles-Honolulu-Auckland-Sydney-Guangzhou. Doing business with your customers in the U.S., New Zealand and Australia is now easier and faster than ever before!
This once per week flight into Auckland, New Zealand is part of the continued enhancement of our global operational network and our commitment to provide better connectivity, increased capacity and faster service to our New Zealand and Asia Pacific customers.
FedEx direct U.S. to New Zealand flight will offer more freight capacity for New Zealand exporters and Australian importers for their trans-Tasman shipments. Customers shipping on a Friday from the U.S. to New Zealand using FedEx International Priority® (IP) and FedEx International Priority Freight® (IPF) service will enjoy next business day delivery and two-business day delivery respectively.
To arrange your express shipment please contact your Customer Service Team on 13 26 10. - New Zip Codes for Italy
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Italy has recently updated its zip codes to selected localities and provinces. Some zip codes have been removed and/or replaced by new ones.
Effective November 5, 2012 FedEx will adapt the systems to reflect the new zip codes. As of this date, old zip codes will not be recognized any longer.
Below is a translation table of the affected zip codes for your reference:City/Town
Old Zip
New Zip
IGEA MARINA
47813
47814
SAN VITO
47823
47822
CORPOLO’
47828
47923
SANT’ERMETE
47828
47822
VERGIANO
47828
47923
CERVIA MILANO MARITTIMA
48016
48015
GRANAROLO
48019
48018
CAMERLONA
48010
48123
CASAL BORSETTI
48010
48123
MARINA ROMEA
48010
48123
PORTO CORSINI
48010
48123
SANT’ALBERTO
48020
48123
SAVARNA
48020
48123
SAN GIULIANO A MARE
N/A
47921
MADONNA DEGLI ANGELI
N/A
48015
CASTIGLIONE
N/A
48015
VILLA INFERNO
N/A
48016
To ensure timely delivery of your shipments to Italy, please ensure you apply the correct zip codes.
- Acceptance of Air Waybills with recipient’s address written in Chinese for HK-SCN
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We are pleased to inform you that with effect from September 3, 2012, FedEx will accept Air Waybills with the recipient’s address written in Chinese for shipments from Hong Kong to southern China.
This means you will no longer need to translate the recipient’s address from Chinese into English on your Air Waybills for these shipments.
We hope you will find this a convenient improvement to our service.
- Implementation of Warehouse Management System in Eastern China
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In order to strengthen control on exports, Pudong Customs in Shanghai introduced the Warehouse Management System (WMS) on August 27, 2012. As a result all export shipments out of Eastern China which require formal declaration must arrive physically at Customs before declaration can take place. In other words all formal entry export shipments on FedEx same-day flights must arrive at the Pudong Customs checkpoints well in advance of expected departure time.
FedEx has implemented the following measures to assist you in customs clearance and package delivery:
- The pick-up cut-off time* for export shipments which require formal declaration have been revised. This applies to same-day flights from Monday to Friday and applies to the following:
1. Selected zip code areas* in Suzhou, Kunshan, Nanjing and Wuxi to Europe, Tokyo and its surrounding areas.
2. Selected zip code areas* in Suzhou to Asia - Effective August 20, 2012, the pickup cut-off time for all export shipments which require formal declaration have been revised to 14:00 for Wai Gao Qiao Free Trade Zone in Shanghai
- Customers with export shipments which require formal declaration for same-day flights within the following locations in Eastern China are required to submit original copies of the Declaration Form, Air Waybill, Commercial Invoice and the Bond Truck Sealed Record to the FedEx outbound broker:
1. Bonded Zone
2. Export Processing Zone
3. Bonded Logistics Park
4. Bonded Logistics Center
5. Comprehensive Bonded Zone
Customers are required to submit the documentation prior to the specified timeslots:
Destination
Cut-off Time for Submission
(Monday - Friday)Cut-off Time for Submission
(Saturday)Europe or U.S.
19:00
17:00
Asia (Except Tokyo and its surrounding areas)
17:00
Not Applicable
Tokyo and its surrounding areas
19:00
Not Applicable
Hong Kong
17:00
17:00
- Customers with export shipments, which require formal declaration for same-day flights, that are under the status of electronic declaration release, are required to submit the original copy and duplicate of the Customs Notification of Outbound Shipment Inspection/Release, as well as the shipments to the FedEx outbound broker prior to the specified timeslots:
Destination
Cut-off time for Submission
(Duplicate copy of Customs Notification of
Export Shipment Inspection/Release)Cut-off time for Submission
(Shipments and original copy of Customs
Notification of Export Shipment Inspection/Release)Europe or Americas
18:30 (Monday – Friday)
15:00 (Saturday)19:30 (Monday – Friday)
15:45-16:30** (Saturday)Asia
(Except Tokyo and its
surrounding areas)17:00 (Monday – Friday)
Not Applicable on Saturday18:00 (Monday – Friday)
Not Applicable on SaturdayTokyo and its surrounding areas
18:30 (Monday – Friday)
Not Applicable on Saturday19:30 (Monday – Friday)
Not Applicable on SaturdayHong Kong
17:00 (Monday – Friday)
15:00 (Saturday)18:00 (Monday – Friday)
15:45-16:30** (Saturday)*For information about the zip code areas and the latest pick-up cut-off time, please contact our Customer Service Team.
**Latest submission time varies according to the origin. - The pick-up cut-off time* for export shipments which require formal declaration have been revised. This applies to same-day flights from Monday to Friday and applies to the following:
- FedEx Expands Suite of Mobile Apps in Asia Pacific for Better Customer Convenience & Productivity
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FedEx is pleased to announce the expansions to its suite of existing FedEx Mobile applications to Asia Pacific customers, making shipping-on-the-go easier than ever.
The FedEx Mobile app is now available for iPad® and AndroidTM users in Asia Pacific, significantly enhancing its suite of mobile solutions that already includes FedEx Mobile apps for the iPhone®, iPod touch and BlackBerry® smartphones.
With the new FedEx smartphone solutions and expansions, FedEx Asia Pacific customers can:
- Get Rates - Obtain accurate and reliable rate
- Track a Shipment Status - Access up-to-date details on your shipment’s status on your phone including when shipments are in-transit and delivered.
- Schedule a Pickup - Simply enter your address and shipment information and FedEx will come to you to pick up your packages.
- Find Locations - Find the nearest FedEx station, drop-box, FedEx Authorized ShipCenter® or FedEx World Service Center®.
The FedEx Mobile website has also expanded to 206 countries and in 25 languages. Available in 30 markets in Asia Pacific, the FedEx Mobile website is accessible in English, Traditional Chinese, Simplified Chinese, Korean, Japanese and Thai.
For greater convenience and increased productivity, customers can download the FedEx Mobile application at App Store, Android Market™ and BlackBerry® App World™ now.
Please click here for additional information on all FedEx Mobile products and services. - Introduction of Global Third-Party Pricing
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Global Third-Party Pricing will be launched by FedEx on June 18, 2012 across ten countries in the Asia Pacific namely Australia, Guam, Indonesia, Japan, South Korea, Macau, Malaysia, New Zealand, Philippines and Thailand.
This is already available in Hong Kong, Singapore and Taiwan.
Global Third-Party Pricing provides shipping rates in a single rate sheet covering all worldwide locations in the local currency of the customer paying for a shipment as a third-party. This is conditional that the customer is not based in either the origin or destination country of the shipment.
This will benefit third-party payers by allowing better cost planning, since rates will not be subject to exchange fluctuations. To download the ratesheet, please click here. - Packaging Tips for Lithium Battery Shipments
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At FedEx, we understand the importance of ensuring the safe transport of your shipment. Lithium battery shipments or shipments with items that contain lithium batteries may overheat and ignite in certain conditions and, once ignited, maybe difficult to extinguish. Therefore, we would like to remind you of the regulations and correct handling procedures to ensure the safety of your packages and those who handle the shipment.
FedEx strictly adheres to the International Air Transport Association (IATA) and International Civil Aviation Organization (ICAO) regulations. As such, FedEx has compiled a set of guidelines that govern packing, marking and labeling of shipments of lithium batteries and items that contain charged batteries.
Shipments containing lithium batteries must follow the specific packaging guidelines below:
- Batteries are to be packed individually.
- Batteries must be shielded and protected to prevent short circuits.
- Batteries are completely enclosed.
- Items for shipment must be placed in a sturdy outer container.
- Labeling and documentation needs to be checked for accuracy.
- Packaging must meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3. Please refer to the following link to get the latest update of such requirements. http://www.unece.org/fileadmin/DAM/trans/danger/publi/manual/Rev5_Amend1/ST-SG-AC10-11-Rev5-Amend1e.pdf.
In addition, as lithium batteries, both lithium ion and lithium metal, are fully regulated dangerous goods, it is important that the shipment is correctly identified, classified, packaged, marked and labeled. A Shipper’s Declaration for Dangerous Goods must also be completed and signed by a trained shipper.
FedEx will not accept shipments of any electronic product that includes recalled or defective lithium batteries, such as laptop computers.
To view detailed packaging guidelines and FedEx best practices for shipping lithium batteries, please click here.
- Winners of the FedEx Rewards Center Promotion
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FedEx congratulates the following winners of “Your Chance To Win An iPad Mini and More” Promotion:
Winners
Prize
George Panayotides of Burwood, VIC 3125
iPad Mini
Mrs Harbottle of Melton, VIC 3337
$50 David Jones Gift Card
Elvira Se Berglund of Geelong VIC 3220
$50 David Jones Gift Card
David Wren of Surry Hills, NSW 2010
$50 David Jones Gift Card
Joe Truong of Moorabbin, VIC 3189
$50 David Jones Gift Card
Karen Knibbs of Rhodes, NSW 2138
$50 David Jones Gift Card
Vanessa Viraphon of Villawood, NSW 2163
$20 David Jones Gift Card
Liz Davidson of Frenchs Forest, NSW 1640
$20 David Jones Gift Card
Greg Wilson of Oakleigh South, VIC 3167
$20 David Jones Gift Card
Yvonne Chan of Sydney, NSW 2000
$20 David Jones Gift Card
Imelda Mandado of Matraville, NSW 2036
$20 David Jones Gift Card
Authorized under NSW permit number LTPS/13/00919; ACT permit number TP13/00553. Promoter is Federal Express (Australia) Pty Ltd of registered address: 215-225 Euston Road, Alexandria, NSW, 2015, Australia.
- FedEx Continues to Deliver as World Leader in Global Sports Sponsorships
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Bringing to life the FedEx attributes of reliability, excellence, precision and leadership, FedEx is into its third year as the global Platinum Sponsor and Official Carrier of the exciting ATP World Tour which includes 18 ATP World Tour tournaments in 13 different countries.
As part of the global sponsorship, FedEx is Official Carrier of the Apia International Sydney 2013 which was held at Sydney Olympic Park Tennis Centre from 6 – 12 January, 2013.
FedEx-ATP – Partners in Speed Contest*
FedEx was thrilled to be part of the Apia International Sydney 2013 and we hope that all those who attended enjoyed the tennis – as well as the activities we held at the sponsors’ village!
In our FedEx-ATP – Partners in Speed contest we asked the following question:
A FedEx International Priority® document shipment is collected from Sydney Olympic Park Tennis Centre on Wednesday 9 January and delivered to the O2 Arena in London on Friday 11 January. Do you know how long the average male professional tennis player’s serve at a speed of 125mph will take?
Sharing the same FedEx value of consistently maintaining speed, the average male professional tennis player’s serve would take 84 hours 24 minutes 25 seconds (based on 10550.883 miles at 125 mph) from Sydney to London.
Congratulations to the following participant who made the closest guess of 84 hours 24 minutes 18 seconds.
You have won an exclusive T-shirt autographed by the Tennis Stars of the Apia International Sydney 2013, plus a FedEx hamper.Ms Eun Jung Hong of Gordon, NSW.
We hope you had fun at the FedEx booth at Apia International Sydney 2013.
* Authorised under Permit No LTPS/12/10037 (NSW). Promoter is Federal Express (Australia) Pty Ltd of registered address: 215-225 Euston Road, Alexandria, NSW, 2015, Australia.
Which tennis player tops the list on the FedEx-ATP Reliability Index?
How do you get an enhanced analysis of player match records with information on player success and consistency on different surfaces, in pressure situations and against specific opponents?
Tennis fans can access the FedEx Reliability Zone, a specially developed portal that provides detailed analysis, along with player videos, polls and more, on ATPWorldTour.com.Click here to access the FedEx Reliability Zone

