FedEx Mobile for Web-enabled Smartphones

What devices does FedEx Mobile at fedex.com support?

FedEx Mobile at fedex.com supports most Web-enabled phones (e.g. Motorola Razr, Google Nexus One, Blackberry®, iPhone®, etc.). A data plan or wireless Internet access is required. Charges from your mobile phone carrier may apply.

What do I need in order to use FedEx Mobile at fedex.com?

All you need is mobile phone enabled for mobile websites. Simply navigate to m.fedex.com and you will be able to view and use FedEx Mobile at fedex.com.

Do I need to register for a fedex.com user ID to use FedEx Mobile at fedex.com?

FedEx considers the security of your shipment information a top priority and therefore, a user ID and password is required for visibility to account specific shipment information.

Features that do not require a user ID and password include tracking, list rate and transit time quotes and Locator.

What do I get by logging into FedEx Mobile at fedex.com?

By logging into FedEx Mobile at fedex.com, you will be able to schedule pickups, track your shipments and obtain account specific rate quotes.

How do I log into FedEx Mobile at fedex.com?

You need a fedex.com user ID and password that is linked to your FedEx account number. If you do not have a fedex.com user ID associated with your account, please go to fedex.com from your web browser and click on the ‘register for fedex.com’ link.

FedEx Mobile at fedex.com won't let me log in. What’s wrong?

In order to log into FedEx Mobile at fedex.com, you need a fedex.com user ID and password that is authorised to ship or receive account-specific rates. You cannot access FedEx Mobile at fedex.com if your FedEx Ship Manager at fedex.com user ID is managed by a Shipping Administrator.

What if I forgot my password or user ID?

If you have forgotten your password or user ID, navigate to fedex.com using your web browser. Click on the "Forgot?" link on our homepage. If you forgot your user ID, follow the steps to have it sent to you. If you forgot your password, follow the steps to reset it.

What shipments can I track using FedEx Mobile at fedex.com?

You can track any FedEx Express shipment as long as you have a valid tracking number.

What should I do if I have questions regarding the status of my shipment?

Please call FedEx Customer Service for questions regarding your shipment.

What should I do if I have technical questions about FedEx Mobile at fedex.com?

Please contact FedEx Customer Service if you need technical assistance.

FedEx Mobile at fedex.com doesn't work or look right on my mobile phone?

Your mobile device has settings that are usually defaulted for you. You may need to set your style sheets, cookies, HTML tables and Javascript to "on" or checked. Do so by going to your mobile Web browser's "options" screen and make sure these settings are checked. Devices and browsers will vary.

What does the customer feedback box do?

The customer feedback box allows you to send your comments and feedback about FedEx Mobile at fedex.com so we can provide a better customer experience in the future. We want to hear from you. Please let us know what you think.

FedEx Mobile for BlackBerry^® Smartphones

How do I log into FedEx Mobile for BlackBerry Smartphones?

You need a fedex.com user ID and password that is linked to your FedEx account number. If you do not have a fedex.com user ID associated with your account, please go to fedex.com from your web browser and click on the ‘register for fedex.com’ link.

What if I forgot my password or user ID?

If you have forgotten your password or user ID, navigate to fedex.com using your web browser. Click on the "Forgot?" link on our homepage. If you forgot your user ID, follow the steps to have it sent to you. If you forgot your password, follow the steps to reset it.

Should I be concerned about the security of my account information if I download this application?

FedEx understands the importance of protecting the privacy of customer information. Your shipment information is password-protected and FedEx does not sell customer information or give it to outside parties unless required by law. Please refer to our Privacy Policy for more details.

Once I have installed FedEx Mobile for BlackBerry Smartphones, will I be able to see my shipments?

If you use the same fedex.com user ID for FedEx Mobile for BlackBerry Smartphones and FedEx Ship Manager™ at fedex.com, your shipments processed using FedEx Ship Manager at fedex.com will automatically display in FedEx Mobile for BlackBerry Smartphones.

In addition, if your fedex.com user ID is also used to access FedEx InSight, FedEx Mobile for BlackBerry Smartphones will automatically pull shipments that you were authenticated to view and that are currently viewable via FedEx InSight. If you have more than 300 active shipments in FedEx InSight, you will only see shipment exceptions, if they occur, in FedEx Mobile for BlackBerry Smartphones. (Note: FedEx InSight displays shipments from the time that FedEx picks up the shipment until four days after proof of delivery. If there is no proof of delivery, shipments are displayed for 15 days from the ship date.)

If you are not a FedEx InSight user, you may not see all of your shipments. However, you will be able to manually add shipments to the application. FedEx Mobile for BlackBerry Smartphones will remember your shipments and provide you automatic shipment updates until the shipment is delivered.

Learn more about FedEx InSight.

Is there a way for FedEx Mobile for BlackBerry Smartphones to automatically add my shipments?

Yes, simply sign up for FedEx InSight. If you do not currently have access to FedEx InSight, please register here.

What does the four-segment bar near the top of each tracking frame represent?

The bar represents the progress of the movement of your shipment. They are:

• Shipment initiation – FedEx received shipment information from sender.
• Pickup – FedEx has possession of shipment.
• In transit – Shipment is in transit to its final destination.
• Delivered – Shipment has been delivered.

What shipments can I track using FedEx Mobile for BlackBerry Smartphones?

You can track any FedEx Express shipment as long as you have a valid tracking number.

What should I do if I have questions regarding the status of my shipment?

Please contact Customer Service for questions regarding your shipment.

What should I do if I have technical questions?

Please contact Customer Service if you need technical assistance.

FedEx Mobile for iPhone^®

How do I log into FedEx Mobile for iPhone?

You need a fedex.com user ID and password that is linked to your FedEx account number. If you do not have a fedex.com user ID associated with your account, please go to fedex.com from your web browser and click on the ‘register for fedex.com’ link, then select the “Use your existing FedEx account Online’ option. If you do not have a FedEx account, choose the “Open a new FedEx account” option

What if I forgot my password or user ID?

If you have forgotten your password or user ID, navigate to fedex.com using your web browser. Click on the "Forgot?" link on our homepage. If you forgot your user ID, follow the steps to have it sent to you. If you forgot your password, follow the steps to reset it.

Should I be concerned about the security of my account information if I download this application?

FedEx understands the importance of protecting the privacy of customer information. Your shipment information is password-protected and FedEx does not sell customer information or give it to outside parties unless required by law. Please refer to our Privacy Policy for more details.

Once I have installed FedEx Mobile for iPhone will I be able to see my shipments?

If you use the same fedex.com user ID for FedEx Mobile for iPhone and FedEx Ship Manager™ at fedex.com, your shipments processed using FedEx Ship Manager at fedex.com will automatically display in FedEx Mobile for iPhone.
In addition, if your fedex.com user ID is also used to access FedEx InSight, FedEx Mobile for iPhone will automatically pull shipments that you were authenticated to view and that are currently viewable via FedEx InSight. If you have more than 300 active shipments in FedEx InSight, you will only see shipment exceptions, if they occur, in FedEx Mobile for iPhone. (Note: FedEx InSight displays shipments from the time that FedEx picks up the shipment until four days after proof of delivery. If there is no proof of delivery, shipments are displayed for 15 days from the ship date.)

If you are not a FedEx InSight user, you may not see all of your shipments. However, you will be able to manually add shipments to the application. FedEx Mobile for iPhone will remember your shipments and provide you automatic shipment updates until the shipment is delivered.

Is there a way for FedEx Mobile for iPhone to automatically add my shipments?

Yes, simply sign up for FedEx InSight. If you do not currently have access to FedEx InSight, please register here.

What does the four-segment bar near the top of each tracking frame represent?

The bar represents the progress of the movement of your shipment. They are:

• Shipment initiation – FedEx received shipment information from sender.
• Pickup – FedEx has possession of shipment.
• In transit – Shipment is in transit to its final destination.
• Delivered – Shipment has been delivered.
  

 

What shipments can I track using FedEx Mobile for iPhone?

You can track any FedEx Express shipment as long as you have a valid tracking number.

What should I do if I have questions regarding the status of my shipment?

Please contact Customer Service for questions regarding your shipment.

What should I do if I have technical questions?

Please contact Customer Service if you need technical assistance.