Printable Version Customer Service

To contact FedEx via E-mail, Write To FedEx.

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Customer Service

• Pick-up request
• Service and price information
• Package status and Proof of Delivery
• General inquiries and advice

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File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).

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FedEx is represented in Bolivia by a nominated Service Contractor. For more information about the FedEx services available from Bolivia please contact:

La Paz 
Scharff Bolivia S.R.L.
Calle 5 No. 517 (Francisco Orozco)
Zona de Achumani Bajo
Tel: (5912) 2120000 / 2117787
Fax: (5912) 2794115

Hours of Operation:
Monday to Friday, 8:30 – 18:30
Saturday, 9:00 – 12:00


Santa Cruz
Scharff Bolivia S.R.L.
Calle Ichilo 270
entre Centenario y Buenos Aires
Zona Central
Tel: (5913) 3116211 / 3116206
Fax: (5913) 3116203

Hours of Operation:
Monday to Friday, 8:30 – 18:30
Saturday, 9:00 – 12:00


Cochabamba 
Scharff Bolivia S.R.L.
Avenida Heroínas O-568
Galería Los Libertadores
Oficina 1 Planta Baja
Tel: (5914) 4124043
Fax: (5914) 4111194

Hours of Operation:
Monday to Friday, 8:30 – 18:30
Saturday, 9:00 – 12:00