Customer Service

To contact FedEx via E-mail, Write To FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Representative(s).

FedEx is represented in Bolivia by a nominated Service Contractor. For more information about the FedEx services available from Bolivia please contact:

La Paz
Scharff Bolivia S.R.L.
Calle 20 de Octubre 2619 Esquina Pinilla
Zona de Sopocachi
Tel: 591.2. 212 0000
591.2. 211 7787
Fax: 591.2. 243 2846

Hours of Operation:
Monday to Friday, 8:30 – 18:30
Saturday, 9:00 – 12:00


Santa Cruz
Scharff Bolivia S.R.L.
Calle Cochabamba N° 694
esquina Saavedra
Zona Central
Tel: 591.3. 3116211
591.3. 3116206
Fax: 591.3. 3116203

Hours of Operation:
Monday to Friday, 8:30 – 18:30
Saturday, 9:00 – 12:00


Cochabamba
25 Mayo street #377, between Manuel Rocha and Ecuador
Tel: (5914) 4124043
Fax: (5914) 4111194

Hours of Operation:
Monday to Friday, 8:30 – 18:30
Saturday, 9:00 – 12:00