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If you have a question that isn't related to a specific fedex.ca FAQ category, you may find the answer you're looking for here. If not, please contact us and we'll be pleased to answer it for you.

ShowAccepting Delivery of a Package
What happens when no one is available at my home or office to accept a shipment?

If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice with information on when the next delivery attempt will be made, or where you can pick up your shipment. If you need more information about a package, please call 1.800.GoFedEx 1.800.463.3339. You can also track the status of you shipment online at fedex.ca.

What is the FedEx Signature Release Program?

The FedEx Signature Release Program allows our courier to leave your package at a safe designated location without having to obtain a signature from you when you are not available to sign for the package.

As a member of the program you will enjoy the convenience of not having to worry about being there to accept your package upon delivery. To allow our courier to leave future FedEx Express deliveries for you without a signature, enroll in the FedEx Signature Release Program today.

ShowOther General Questions
How can I learn about FedEx career opportunities?

Visit our careers section for more information about how to apply for a position at FedEx Express or FedEx Ground.

As a student, what is the best way for me to get information about FedEx?

We suggest that you explore the About FedEx section of this web site. About FedEx offers a wealth of information about FedEx in Canada, FedEx technology, investor relations and more.

Where can I forward a request for FedEx charitable sponsorship, donation, or in-kind shipping?

All requests for corporate sponsorship, charitable donations or in-kind shipping must be received in writing, preferably via our online form. Please note that provisions for in-kind shipping are limited to emergency, medical or disaster relief only.

Submit a Charitable Donation/Shipping Request online 

Or write to:
Federal Express Canada Ltd.
Corporate Communications Department
5985 Explorer Drive
Mississauga, Ontario
L4W 5K6
You can also fax your request to (905) 212-5664

Where can I forward a request for FedEx corporate sponsorship, promotion or advertising opportunities?

All requests for sponsorship, promotion and advertising opportunities must be received in writing.

Submit a Corporate Sponsorship Request via email

Or write to:
Federal Express Canada Ltd.
Marketing Department
5985 Explorer Drive
Mississauga, Ontario
L4W 5K6
You can also fax your request to (905) 212-5678