Faster, Easier Claims

If your shipment is damaged, lost, or missing contents, you can now file a claim online in less time, with fewer steps, and without logging in.

Start a claim

  • eclaims

  • Features

Our enhanced online claim process is packed with benefits

Easy filing
No need to login. Start a claim with just your tracking number. We’ll pre-populate your claim with information from your shipping record to save you time.

Add documents now or later
Add documentation* when you file or later, using our convenient drag and drop feature to move documents from your desktop

Informative updates, plus convenient claim access
Request to receive periodic claim status email updates when you file. At any time, check your claim’s status online, cancel your claim or view details.

Flexible reporting
See or share claim information easily. View and download your claim reports in various formats up to 12 months after you file a claim.

Your claims, your way
Set up account preferences for notifications, proactive emails, claim payments, account access, and administrative functions.

*Documentation not required for claim values of less than $100.

Start a claim

  • Instructions

Let’s get started

Step 1: Start a claim online
Start your claim for domestic shipments and international shipments (from Canada and US to Canada):

  • Enter tracking number
  • Specify your claim type: contents missing, lost shipment, or damaged shipment
  • Complete the online claims form
  • Add your supporting documentation now or later

To file claims for international shipments originating from outside Canada and the U.S., contact Customer Service at 1.800.463.3339 for assistance.

Step 2: Add supporting documents (not required for claim values less than $100.)
Drag and drop supporting documents from your desktop to your online claim. Documentation may include:

  • Scan of FedEx® air waybill, FedEx Ship Manager printout, and/or FedEx Ground® Pick-Up Record
  • Photos of package and damaged contents (if appropriate). Keep all original packaging, including cartons and contents, until the claim resolution process is finished.
  • Serial number(s) of lost or damaged merchandise
  • Proof of value documentation (e.g., copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation)

You may also mail, fax, or email documentation to FedEx Cargo Claims:
FedEx
Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230
Fax 1.877.229.4766
Email file.claim@fedex.com

Step 3: Submit your claim
Review the information you have entered, submit the claim form, and print your case number page for your records.

Step 4: Schedule an inspection
If an inspection is necessary for your claim, FedEx will notify you. You may be asked to call customer service at 1.800.GoFedEx (1.800.463.3339) to schedule an inspection. It may be necessary to make the original packaging, including cartons and contents, available to FedEx for inspection and to keep these materials until your claim is resolved.

Step 5: Track the status of your claim
A FedEx claims agent will review and process your claim. If you claim a “lost” shipment, FedEx will perform a trace. When your claim is resolved, FedEx will notify you. You can check the status of your claim online at any time or request updates by email.

Please note:
Most claims are resolved five to seven business days after submission. It may take longer if additional research is needed.

Start a claim

  • Tips

Important tips to keep in mind

Be prepared

You will need your tracking number to submit a claim online.

Attach supporting documents*
You can file a claim and add supporting documentation later. There’s no such thing as too much. Simply drag and drop documents from your desktop to your claim. For damaged items, attach documentation (such as proof of value and photos of damage).

File promptly

You must file your claim for damage or delay 21 calendar days from the date that we complete delivery of your shipment . Nondelivery or misdelivery claims must be filed within nine months of the shipment date.

Keep in mind for next time
You can help your packages arrive on time and in good condition with proper packaging, taping, and labeling. Visit fedex.ca/packaging for tips to help you pack like a pro. For greater peace of mind take your shipment to FedEx Office® and let our experts do the packing for you.

*Documentation not required for claim values of less than $100.

Start a claim

  • FAQ

Frequently Asked Questions

For what service can I submit a claim?

You can use FedEx®Claims Online to submit claims for FedEx Express®, FedEx Ground®, and FedEx Express® Freight intra-Canada shipments, as well as shipments from the U.S. to Canada and from Canada to all international destinations.

How long will it take to resolve my claim?

Most claims are resolved five to seven business days after submission. It may take longer if additional research is needed.

Can I get updates on the status of my claim?

If you use our online filing option, you can choose to receive periodic email updates on the status of your claim.

Who can file a claim?

The sender, the recipient, or a third-party can file a claim.

When should I file my claim for FedEx Express packages?

Damaged or missing content claims must be filed within 21 calendar days of the delivery date. Nondelivery or misdelivery claims must be filed within nine months of the shipment date.

When should I file my claim for FedEx Ground?

Claims for loss of a parcel can be filed up to nine months from the shipment date. Packages that are damaged or have missing content must be reported within 21 calendar days from the shipment date. To have the damaged or missing contents assessed by FedEx, please call 1.800.GoFedEx (1.800.463.3339) and request a damaged call tag. Please see below for information on filing a FedEx Ground C.O.D. claim.

What should I do with the shipment packaging?

Keep all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.

Where can I find specific information about the claims-resolution process?

For more detailed information, including time limits for specific claim types, refer to the claims section of the FedEx Service Guide terms and conditions.

Who can receive claim settlements?

The sender will receive the claim settlement unless special arrangements are made with the shipper.

Who can file a FedEx Ground C.O.D. claim?

Only the shipper can file a C.O.D. claim.

What if I have an international FedEx Ground C.O.D. claim?

Call Customer Service at 1.800.GoFedEx (1.800.463.3339) for assistance with international rules and regulations. International claims must be filed by fax or mail.

How do I file a FedEx Ground C.O.D. claim?

Currently, FedEx Ground C.O.D. claims cannot be filed using FedEx Claims Online. Follow the three easy steps listed below to file your claim.

Step 1: Print, and complete the paper FedEx claim form. Click here to download the form.
Step 2: Gather the following documentation: Photocopy of FedEx Ship Manager printout and/or FedEx Ground Pick-Up Record. All documentation related to the proof of value (e.g., copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen if online order with proof of payment.)
Step 3: Mail or fax your supporting documentation and completed claim form to:

FedEx Ground
C.O.D.Claims Dept.
P.O. Box 108
Pittsburgh, PA 15230
Fax 1.412.747.4294

When should I file my C.O.D. claim for FedEx Ground?

C.O.D. claims must be filed in writing within 21 calendar days of delivery. The shipper has nine months from delivery to submit any supporting claims paperwork to the C.O.D. Claims department.

How long will the FedEx Ground C.O.D. claim resolution process take?

Most cases will normally be resolved seven to ten business days after we receive your C.O.D. claim form and additional C.O.D. claim documentation, unless additional time for research is needed.

Where can I find specific information about the FedEx Ground C.O.D. claim resolution process?

For more detailed information, including time limits for specific claim types, refer to the claims section of the FedEx Service Guide.

Who can receive FedEx Ground C.O.D. claim settlements?

The sender will receive the claim settlement.

What if I have more questions on filing a claim?

Call Customer Service at 1.800.GoFedEx (1.800.463.3339) for further assistance.

More information, faster results

Add supporting documentation to speed up your claim.

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