Tips for Return Shippers

Tips for Return Shippers

If you’re the return shipper then your role is simple — you can get your returns moving using the following resources:

Return Type
When processing your international return package with a FedEx electronic shipping solution, you'll need to provide a reason for that return for customs clearance purposes — on both the outbound and the return shipment.

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How to Edit an Online Return Label

If the original shipper provided you with an online return label and customs documentation, then making changes is simple:

  • Click the link to the online return label and customs documentation in the email you received from FedEx.
  • Update the necessary information in the corresponding fields.
  • View, save, or print the updated documents.

How to get your return shipments to FedEx

Pickup and Dropoff

  • If you don’t have a regular scheduled pickup then you can schedule a FedEx Express or FedEx Ground pickup for return shipments online at fedex.ca/pickup using a FedEx account number.
  • If you don’t have an account, you can call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.
  • You can drop off your FedEx Express and FedEx Ground return shipments at a FedEx Ship Centre, FedEx Authorized ShipCentre or FedEx Express Drop Box (for FedEx Express returns only).

To find the nearest dropoff location, visit fedex.ca/locations.

Return Type

When processing your international return shipment using a FedEx electronic shipping solution, you’ll need to provide a reason for that return on your customs documentation — for both your outbound and return shipment. This will facilitate the customs clearance process as well as any applicable duty and/or tax claims. The table below will help you select the correct reason.

Outbound Shipment: What’s the reason for including a return label? Associated Return Shipment: What’s the reason for the return? When is this used?
Courtesy Return Label Rejected Merchandise When you're including a return label for your customer, but don't expect returns.
For Exhibition/Trade Show Exhibition/Trade Show Returns When the goods you’re shipping are for a show, exhibition, trade show, or event.
Item for Loan Return of Loaned Item When the goods you’re shipping are for temporary use and will be returned to you in an unaltered state.
Items for Use in a Trial Trial Returns When the goods you’re shipping are for a trial and will be returned to you.
Replacement Faulty Item Being Sent When you’re shipping a replacement item in advance and receiving a faulty item back.
Temporary Export — Other Return - Other When none of the other reasons listed apply. You will have the ability to state your exact reasons for the return.
For Repair/Processing Repair/Processing When the goods you’re shipping will be either repaired or otherwise processed before being returned to you. Processing may include modification, incorporation, or treatment of some kind.
Following Repairs/Processing N/A When the recipient previously sent you the item for repair, but not via FedEx.

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