Holiday Ship Centre

Printable Version 2004 Holiday Ship Centre

FedEx Services

What new shipping services does FedEx have this holiday season?

FedEx has worked diligently over the past year to provide you with even more shipping options this holiday season.

FedEx 2Day™ is a time-definite, cost-saving alternative for your packages within Canada. You can count on FedEx 2Day to get your package there by 3:00 P.M. the second business day with our Money-Back Guarantee.*

FedEx 1Day™ Freight is a time definite, overnight intra-Canada airfreight service for pieces (skids) weighing between 151 lbs. (68 kg) and 2,200 lbs. (997 kg). Four shipping options are available, Monday to Friday, for virtually any commodity.*

Other Shipping Solutions

FedEx offers a wide variety of service options to meet all your shipping needs within Canada, to the U.S. and to more than 210 countries worldwide.

Customized Shipping Solutions

FedEx has assembled a unique family of services so we can respond to all your supply-chain and logistics challenges. For efficient flow of inventory expertise on global trade, FedEx has a solution.

FedEx Custom Critical - Customized service and air solutions for critical shipments.

FedEx Trade Networks - Assistance with the complexities of global shipping, including customs brokerage, air and ocean freight forwarding and trade compliance consulting.

*Some restrictions apply. Please refer to the terms and conditions of the FedEx Service Guide for details.

Holiday Operations

Do your volumes increase during the holidays?: Absolutely. For instance, on December 15, 2003, FedEx Express and FedEx Ground handled more than 7.5 million packages globally. The average volume is more than 5 million packages daily. FedEx Ground delivers more than 2.4 million packages daily and began its busy season in August by helping retailers with back-to-school retail shipping and 'shelf stocking' for the holiday season.
How is FedEx affected by winter weather?: All FedEx companies are known for their exceptional planning and the extraordinary lengths to which they will go to serve their customers. For example, at FedEx Express, the Global Operations Control Centre manages the air and ground fleets worldwide and can make routing and operational changes within minutes. The company also employees staff meteorologists who can accurately predict weather changes.
When is the latest I can ship packages to ensure delivery before Christmas?: To see a list of shipping options and determine the time necessary for delivery before Christmas please click here. See our Holiday Service Schedule for more information.

Holiday E-Commerce

What shipping solutions does FedEx have this year to help customers?

2004 Holiday Ship Centre
Frequently Asked Questions

FedEx Services

What new shipping services does FedEx have this holiday season?

Holiday Operations

Do your volumes increase during the holidays?
How is FedEx affected by winter weather?
When is the latest I can ship packages to ensure delivery before Christmas?

Holiday E-Commerce

What shipping solutions does FedEx have this year to help customers?

Shipping Tips

How do I get started?
How can I find out how much it will cost to ship my packages without actually going to a FedEx shipping location?
How can I find a FedEx shipping location?
What is the difference between FedEx Express and FedEx Ground?
Do I have to use FedEx Express boxes to ship packages?
Where can I get FedEx materials to ship packages?
Once a package is sent via FedEx, can I monitor the delivery status?
What if the recipient of a FedEx Express package is not home when the package arrives?
What about the Money-Back Guarantee? Does it still apply during the holiday season?
What if a customer package is damaged or lost?

Holiday Employment

Is FedEx adding additional staff to prepare for the holiday season?
Is FedEx increasing its flight schedule to prepare for the holiday season this year?

FedEx Services

What new shipping services does FedEx have this holiday season?

FedEx has worked diligently over the past year to provide you with even more shipping options this holiday season.

Other Shipping Solutions

FedEx offers a wide variety of service options to meet all your shipping needs within Canada, to the U.S. and to more than 210 countries worldwide.

Customized Shipping Solutions

FedEx has assembled a unique family of services so we can respond to all your supply-chain and logistics challenges. For efficient flow of inventory expertise on global trade, FedEx has a solution.

FedEx Custom Critical - Customized service and air solutions for critical shipments.

FedEx Trade Networks - Assistance with the complexities of global shipping, including customs brokerage, air and ocean freight forwarding and trade compliance consulting.

*Some restrictions apply. Please refer to the terms and conditions of the FedEx Service Guide for details.

Do your volumes increase during the holidays?

Absolutely. For instance, on December 15, 2003, FedEx Express and FedEx Ground handled more than 7.5 million packages globally. The average volume is more than 5 million packages daily. FedEx Ground delivers more than 2.4 million packages daily and began its busy season in August by helping retailers with back-to-school retail shipping and 'shelf stocking' for the holiday season.

How is FedEx affected by winter weather?

All FedEx companies are known for their exceptional planning and the extraordinary lengths to which they will go to serve their customers. For example, at FedEx Express, the Global Operations Control Centre manages the air and ground fleets worldwide and can make routing and operational changes within minutes. The company also employees staff meteorologists who can accurately predict weather changes.

When is the latest I can ship packages to ensure delivery before Christmas?

To see a list of shipping options and determine the time necessary for delivery before Christmas please click here. See our Holiday Service Schedule for more information.

Save time and avoid hassles with our automated shipping tools.

What shipping solutions does FedEx have this year to help customers?

FedEx puts technology to work on your behalf, enabling you to access time-saving services that simplify the shipping process. Whatever you need, help is always a click away.

Shipping made simple with fedex.ca

Designed to save you time and make your life easier, our web site is packed with information about our services, courtesy rate quotes and more. Go online, to order supplies, look up rates, find the nearest drop-off location, track your packages, or to access FedEx Ship Manager at fedex.ca™ and complete all your shipping online.

FedEx Ship Manager at fedex.ca™

FedEx Ship Manager at fedex.ca offers you the ultimate in ease and convenience. It enables you to do much more than just ship with FedEx and there is no complicated software to download or install, and no manuals to read. Use it to access all of the features and services that FedEx has to offer right from your home or office computer.

Ship online to more than 180 countries
Track the status of a package
Print shipping labels from your laser or ink jet printer
Review your shipping history for the previous 45 days
Email your recipient(s) that your shipment is on its way with FedEx Ship Alert™

Find out how easy it is to ship online with FedEx Ship Manager at fedex.ca by viewing our demonstration at fedex.ca/demo.

FedEx Ship Manager™ Software

Ideal for small and medium-sized companies. This easy-to-install software gives you a full range of shipping functions directly accessible from your PC. You can generate shipping labels, track shipment status and prepare basic international documentation. It delivers great time-saving features along with the reliability and convenience you expect from FedEx. For more information, please click here.

FedEx Wireless Solutions

If you are a shipper or receiver on the go and away from office amenities, you can benefit from FedEx Wireless Solutions. All you need is a wireless device with Internet access, such as a WAP phone, a RIM pager, Personal Digital Assistant or Pocket PC. Visit mobile.fedex.com to track your packages, get courtesy rate quotes, find drop-off location and much more.

Shipping Tips

How do I get started?: Visit the Information Centre and click on How to Ship for a detailed overview on how to ship with FedEx.
How can I find out how much it will cost to ship my packages without actually going to a FedEx shipping location?: FedEx has made it easy to obtain shipping rates via the FedEx Rate Finder. You simply provide the package's destination, postal/zip code and weight and select a delivery option. You will instantly receive a courtesy rate quote.
How can I find a FedEx shipping location?: There are several ways for customers to find any of the 50,000 FedEx drop-off locations, over 1,200 FedEx World Service Centers^® and 5,000 FedEx Authorized ShipCenters^® worldwide. Visit fedex.ca and click on the Locations tab to access this feature. There you will find FedEx shipping locations in your area along with a map and latest drop-off times.
What is the difference between FedEx Express and FedEx Ground?: FedEx Ground is a cost-effective solution for less urgent shipments that don't require overnight speed.
FedEx Express lets you choose from several different services so you can pick the delivery time that fits your degree of urgency. It's for shippers with high-value or time-critical shipments who need fast delivery on a specific day, by a specific time.
Do I have to use FedEx Express boxes to ship packages?: No. You can use your own packaging materials. However, FedEx Express recommends using its shipping materials, which are available at no extra charge. These materials have been designed to withstand extreme conditions. Please click here for information on FedEx packaging and shipping tips. Assistance is also available at our conveniently located FedEx World Service Centers^® and over 400 FedEx Authorized ShipCenter^® locations across the country. FedEx Ground, like all other ground parcel carriers, depends on shippers to tender their packages packed and ready for shipment. This is because items and products being shipped vary greatly in size and weight, making ground shipping an economical choice. Please note that FedEx Express packaging cannot be used to ship FedEx Ground packages.
Where can I get FedEx materials to ship packages?: In addition to ordering FedEx Express supplies online, customers may also visit any of our FedEx World Service Centers^® or FedEx Authorized ShipCenters^® to obtains supplies, at no extra charge. For the nearest locations, customers can visit fedex.ca and click on the Locations tab or call 1.800.GoFedEx.
Once a package is sent via FedEx, can I monitor the delivery status?: You can visit fedex.ca to track up to 30 FedEx packages. FedEx will then supply up-to-the minute information about delivery status and location of any package in our delivery network. You can also obtain package status by calling 1.800.GoFedEx, or; ship online using FedEx Ship Manager at fedex.ca™, login to my fedex for automatic status information; or by visiting mobile.fedex.com on your web enabled wireless device such as a WAP phone, RIM pager or a Personal Digital Assistant.
What if the recipient of a FedEx Express package is not home when the package arrives?: If a package cannot be delivered on the initial delivery attempt, we will either reattempt delivery, and/or hold the shipment at our facility and an attempt may be made to notify the recipient to establish further instructions. Re-delivery service will be provided at no extra charge. A notice of attempted delivery will be left at the recipient's address after each attempted delivery. Alternatively, in certain circumstances, the shipper can sign the "Sign to Authorize Delivery Without a Signature" option on the air waybill, which authorizes FedEx to leave the package without obtaining a signature. Some restrictions apply. See the terms and conditions section of the FedEx Service Guide for details.
What about the Money-Back Guarantee? Does it still apply during the holiday season?: FedEx Express Canada will honour the Money-Back Guarantee during the holiday shipping season.
Some restrictions apply. See the terms and conditions in the FedEx Service Guide for details.
What if a customer package is damaged or lost?: All claims, including those due to damage or loss, must be made within strict time limits, and in accordance with the terms and conditions section of the FedEx Service Guide. For more information on our Money-Back Guarantee and claims policies, please call 1.800.GoFedEx.

Holiday Employment

Is FedEx adding additional staff to prepare for the holiday season?: FedEx will utilize its current workforce to handle additional holiday volumes. It is also a tradition for FedEx employees to volunteer their time working in the Toronto hub facility during the holiday season.
Is FedEx increasing its flight schedule to prepare for the holiday season this year?: FedEx routinely adjusts its flight schedules to accommodate fluctuations in package volume. In fact, all FedEx companies are known for their exceptional planning and extraordinary lengths to which they will go to serve their customers.