2013 Holiday - FedEx Money-Back Guarantee Policy

FedEx Express®

Consistent with our FedEx Service Guide, the FedEx Money-Back Guarantee for on-time delivery in respect of FedEx Express services will be suspended temporarily from Wednesday, December 18, 2013 through Tuesday, December 24, 2013, for FedEx Express shipments that reach their destinations within 90 minutes of the scheduled commitment time.

 

FedEx Ground®

The money-back guarantee for FedEx Ground shipments will be suspended temporarily for packages tendered during the 14 calendar days before Wednesday, December 25, 2013 (between Wednesday, December 11, 2013 and Tuesday, December 24, 2013).

See Service Info for complete details on the money-back guarantee.