Introducing FedEx Claims Online
The fast, easy, convenient way to file a claim
Submitting a claim for a FedEx Express or FedEx Ground shipment and staying informed on its status is easy with FedEx Claims Online.
Streamline the claims process by filing online
- We pre-populate the claim form with details from your shipping record, so you can complete it faster.
- At your request, we'll send periodic e-mail updates on your claim’s status at key points during the review process — for example, to confirm when we’ve received your supporting documentation.
- Typically we can resolve claims within 5 to 7 business days of receiving your claim form and additional supporting documentation, unless additional research time is needed.
Take advantage of these special features
- View your completed claim forms and claim status online
- Generate and download claim reports in Microsoft® Excel and comma-separated value (CSV) text formats
- Submit supporting documents while filing a claim, or at a later time
- Get e-mail notifications at key points in the review process
- Benefit from account management features for multiple users and accounts
Submitting a claim online is easy
To access Claims online, visit fedex.ca, and select Claims Resolution from the Manager My Account menu.
Once you've logged in, click on the Information Resources link for:
- Claims online features and benefits
- An Overview of the Claims process
- Step-by-step instruction for filing a claim online
- Frequently Asked Questions about filing a claim
- Proper packaging guidelines
- FedEx Express and FedEx Ground Terms and Condition
While we hope that you'll never have to file a claim with FedEx, we're committed to making the process as easy as possible.
Login to FedEx Claims Online now.
Relax, it's FedEx.™
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