Protect Yourself Against Fraudulent Emails

Holiday Scams – Beware

Updated December 13, 2013

You're not expecting a FedEx package. Nevertheless, you received an email or telephone call from someone claiming to be from FedEx asking for personal information in order to deliver your package.

Let's face it, who doesn't want to receive a package via FedEx services this holiday season? But be warned - scammers play on that emotion when they email or call people about bogus shipments.

Don't Get Tricked
Remember that FedEx does not make unsolicited telephone calls or send unsolicited emails requesting information regarding, invoices, account numbers, credit card numbers, passwords or any other type of personal information. If you receive an unsolicited telephone call or email claiming to be from FedEx, never provide any personal information or click on any links or attachments.

If you suspect that you have received a fraudulent email claiming to be from FedEx, please forward it to abuse@fedex.com. If you receive a telephone call and are concerned that the caller is not from FedEx, ask the caller for specific information - tracking number, invoice number, etc. Then call 1.800.Go.FedEx to speak to a customer service representative for assistance.

 

Fraudulent Email Alert

Updated May 14, 2013

FedEx Express Canada has received reports that a new variant of fraudulent emails is circulating from the Sender “FedEx Online Administration <info@FedEex.com>” with a Subject Line "FedEx Account Notification". These emails are fraudulent. If you receive a message matching this description do not click on the ‘click here’ link to update your password, nor open any attachments. Please forward this email and any other suspected fraudulent FedEx emails to abuse@fedex.com and then delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

SAMPLE FRAUDULENT E-MAIL MESSAGE:


Protecting Yourself

Go to the FedEx corporate Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.


Updated January 28, 2013

FedEx Express Canada has received reports that fraudulent emails have been sent from service@fedex.com with subject lines including "FedEx Billing – Invoice Made from Payment", "FedEx Online Billing – Invoice Prepared to be Paid". These emails are not legitimate. If you receive a message matching this description do not open any attachments and delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.


Updated December 3, 2012

FedEx Express Canada has received reports that fraudulent emails have been sent claiming to contain FedEx shipment tracking information. These messages typically have 'UPS Office' as sender, a subject line referring to 'Tracking Detail", and are signed by "The FedEx Team". The fraudulent emails advise the recipient to click a box marked "Get Postal Receipt" in order to claim a parcel. If you receive a message matching this description do not open any attachments and delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.


Updated September 6, 2012

We have received reports of fraudulent emails claiming to come from BillingOnline@fedex.com. These messages have a vague subject referencing an invoice (e.g. "Your FedEx invoice is ready to be paid now," "Please pay your outstanding FedEx invoice," "New FedEx Invoice,"
"Your FedEx invoice is ready," "Pay your FedEx invoice online").

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.


Updated Wednesday, Mar 07, 2012

FedEx has received reports that there are fraudulent emails claiming to come from FedEx. These messages typically have a vague subject referencing a FedEx tracking, invoice or item number and requesting you to open the attached file. If you receive a message matching this description do not open the attachment. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.


Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as business partners of FedEx.

Fraudulent email messages, often referred to as “phishing” or brand “spoofing”, are becoming increasingly common. These types of emails often use corporate logos, colours, and legal disclaimers to make it appear as though they are real, in an attempt to trick people into providing personal information such as usernames, passwords, credit card details, etc., for the purpose of committing theft, identity theft and/or other crimes.

Recognizing phishing scam emails is key to protecting yourself against such theft and other crimes. Indicators that an email might be fraudulent include:

  • Unexpected requests for personal and/or financial information.
  • Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
  • Spelling and grammatical errors and excessive use of exclamation points (!).
  • Links to misspelled or slightly altered addresses. For example, variations on the website addresses fedex.ca or fedex.com.

If you are unsure if an email has been sent to you by FedEx or one of our authorized representatives, or have any questions or concerns about representations being made with respect to the services provided by FedEx, please email us at abuse@fedex.com or call us at 1.800.GoFedEx 1.800.463. 3339.