Protect Yourself Against Fraudulent Emails

You're not expecting a FedEx® package. Nevertheless, you received an email from someone claiming to be from FedEx asking for personal information in order to deliver your package.

Let's face it, who doesn't want to receive an unexpected package? But be warned - scammers play on that emotion when they email or call people about bogus shipments.

Don't Get Tricked

Remember that FedEx does not send unsolicited emails requesting information regarding, invoices, account numbers, credit card numbers, passwords or any other type of personal information. If you receive this type of email claiming to be from FedEx, never provide any personal information or click on any links or attachments.

Unauthorized use of FedEx Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as business partners of FedEx.

Fraudulent email messages often use corporate logos, colours, and legal disclaimers to make it appear as though they are real, in an attempt to trick people into providing personal information such as usernames, passwords, credit card details, etc., for the purpose of committing theft, identity theft and/or other crimes.

Recognizing unauthorized emails is key to protecting yourself against such theft and other crimes. Indicators that an email might be fraudulent include:

  • Unexpected requests for personal and/or financial information.
  • Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
  • Spelling and grammatical errors and excessive use of exclamation points (!).
  • Links to misspelled or slightly altered FedEx website addresses. For example, variations on these website addresses: or

If you suspect that you have received a fraudulent email claiming to be from FedEx, please forward it to and then delete the email immediately. If you receive a telephone call and are concerned that the caller is not from FedEx, ask the caller for specific information - tracking number, invoice number, etc. Then call 1.800.Go.FedEx to speak to a customer service representative for assistance.