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Printable Version Vancouver 2010 Olympic Games
FedEx Express® and FedEx Ground® Service Restrictions
FedEx will continue with normal operations during the Vancouver 2010 Olympic Games, except at specific Olympic venues where security measures may impact service levels, and in some cases, restrict access to and from those venues.
View a list of the Olympic venue areas to which access will be restricted.
You can find out more about the Olympic venues and the most current information regarding the dates and details of access restrictions by visiting Vancouver2010.com, or by going directly to the Vancouver 2010 Delivering Goods and Services during the Games web page.
Restrictions may begin as early as mid-January and run as late as mid-March, so it’s important to plan ahead.
The FedEx Money-Back Guarantee will not apply to packages that are delayed due to added security measures or road closures, or require a change of address for delivery.
FedEx will continue with normal operations during the Vancouver 2010 Olympic Games, except at specific Olympic venues where security measures may impact service levels, and in some cases, restrict access to and from those venues.
View a list of the Olympic venue areas to which access will be restricted.
You can find out more about the Olympic venues and the most current information regarding the dates and details of access restrictions by visiting Vancouver2010.com, or by going directly to the Vancouver 2010 Delivering Goods and Services during the Games web page.
Restrictions may begin as early as mid-January and run as late as mid-March, so it’s important to plan ahead.
The FedEx Money-Back Guarantee will not apply to packages that are delayed due to added security measures or road closures, or require a change of address for delivery.
Frequently Asked Questions
- My business is located in a venue area with restricted access. How do I schedule a FedEx pickup for my shipments?
- You will continue to have the option to drop-off your packages at any FedEx drop-off location, or you can request to have your FedEx Express and FedEx Ground pickups at an alternate location outside of the restricted Olympic venue areas.
View the list of locations with restricted access to see the nearest FedEx drop-off location, or use the Drop-off Locator tool at fedex.ca.
Please note: FedEx Ground packages may not be deposited in FedEx drop boxes. Please visit the Drop-off Locator tool at fedex.ca to find the nearest drop-off location for FedEx Ground service.
To schedule courier pickup at an alternate address, visit fedex.ca/pick-up. When you log in, your current shipping address will appear. Click on the ‘Change pickup address’ link to enter your alternate address.
To change the location of your regularly scheduled pickups, please call FedEx Customer Service at 1.800.Go.FedEx 1.800.463.3339. - My business is located in a venue area with restricted access. How can I receive my FedEx deliveries?
- Please contact your shippers and provide them with an alternate delivery address that is outside of the venue areas and accessible during regular business hours. You can also request that the shipments are sent using the Hold at FedEx Location service option so they are held for pickup at the nearest FedEx staffed facility.
View the chart of locations with restricted access to see the nearest FedEx staffed location, or use the Drop-off Locator tool at fedex.ca. - What happens if I am unable to notify my shippers in advance?
- If you expect to receive FedEx deliveries but are unable to notify your shippers in advance, you can provide FedEx with alternate delivery instructions at least 24 hours in advance of the package delivery date.
You can let FedEx know what your alternate delivery instructions are by using our Alternate Delivery Address Form. The alternate delivery address information will only be applied on those days that access is restricted to the Olympic venue areas. - What if I don’t know that I’m going to receive a delivery and do not notify FedEx of an alternate delivery address?
- On the day the package arrives at the destination facility, FedEx will place the package in hold for pick-up status at the destination FedEx Express or FedEx Ground facility. A FedEx representative will contact you to let you know the package is available for pick-up.
You will also be provided with the option to request delivery to an alternate address outside the restricted venue area. If an alternate delivery address is requested at this time, an extra day may be required for delivery and an additional charge may be charged to the shipment payor. - My business in not located in a restricted venue area, but is in an area that may be impacted by Olympic events. How will this affect my FedEx deliveries?
- Normal FedEx operations are in effect in and around Vancouver, Whistler and other Olympic event areas. The FedEx Money-Back Guarantee will not apply to packages that are delayed due to added security measures or road closures, or that require a change of address for delivery.