FedEx Ship Manager® Help
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FedEx Ship Manager™ at - Label

Help Options

Online Technical Support

  • Chat online with a FedEx Technical Support Agent, submit a question or find answers to common questions by clicking here.

Help menu

  • Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions, and additional information for the sections and processes you see on the screen.
  • Interactive Help Guide –Offers the ability to practice using our applications, assistance during actual transactions, a printable User Guide, and “What’s New” information.

Contact FedEx

Refer to the Contact Us page for ways to contact FedEx via e-mail, mail, or phone.


Print your Shipping Label, FedEx Receipt, and Other Shipment Documents

Choose the item(s) you want to print and click Print.
  • If you are using a thermal printer, you must set up your printer in the Printer and Scale Options section on the Preferences screen. If you are having problems printing, refer to Printing problems below.
  • The shipping label should be printed immediately after the shipment has been processed. If the original is not available, you can reprint a shipping label from the Ship History up to 12 hours from the time the shipment was processed.
  • You can process a shipment and print labels up to 10 days in advance for FedEx Express shipments and up to 5 days in advance for FedEx Express Freight shipments. The future date you selected in the Package and Shipment Details section will print on the label.

To Print Multiple Labels

Select All labels and click Print to print multiple labels at one time.
In order to select the Print all labels button to print one copy of each label, your system must have Sun Java J2SDK/J2RE version 1.4.1_02 or higher. To check your current version of Java, open your browser and click Tools. Select Sun Java Console and then scroll to the top to see your Java version. To download the necessary software, follow these steps:
  • Please uninstall all jvm's in the system: Open the operating systems control panel, select the Add or Remove Programs item from the list in the Control Panel, and then select each JVM or Java Runtime environment item in the list and select remove
  • Go to the Java site at:
  • Under Java 2 Platform Standard Edition (J2SE), go to the subheading J2SDK/J2RE - 1.4 and choose 1.4.1_02 in the drop-down. After you have selected the correct version please select the Go button next to it and following the installation instructions from Sun's website
After you have installed Java 1.4.1_02, try printing your labels. If the problems persist, your system may be running conflicting versions of Java. To confirm this, open your browser and go to Tools > Internet Options > Programs, and then click the “Manage add-ons” button.
If there are two different versions of Java present, one should be removed (even if it is already disabled). To do this, go to Start > Control Panel, select Add or Remove Programs, choose the lowest JRE version installed, and click Remove.
In order to reprint a label, click the Ship History tab at the top of the FedEx Ship Manager at screen. The reprint label should only be used when the original label is not available. Using this label for shipping additional shipments is fraudulent and could result in additional billing charges, along with the cancellation of your FedEx account number.
Number of Copies
Clearance processing requirements in each destination country determine how many copies of the shipping label, including the Legal Terms and Conditions, are required. Note: The number also varies by origin country.

Fold and Insert Label(s)

  • Fold the printed label(s) where indicated and insert them in the clear plastic pouch on your package so that the barcode portion can be read and scanned.
  • Be sure to include the required number of printed label page copies, which varies according to the shipment’s origin, destination, and the FedEx service you select.

Commercial Invoice Required

  • If you selected to complete or create a Commercial Invoice online, select Commercial Invoice from the list of items to print on the Label screen.
  • If you did not create the Commercial Invoice online, you must prepare your document outside of FedEx Ship Manager at For assistance, refer to FedEx International Documentation to prepare your Commercial Invoice.
  • If you enabled Electronic Trade Documents (ETD), your Commercial Invoice /Customs Documents will be listed in the white box and will be attached to your shipment electronically.

Customs Documents Required

  • If you selected to complete or create a Commercial Invoice online, select Commercial Invoice from the list of items to print on the Label screen.
  • If you did not create the Commercial Invoice online, you must prepare your document outside of FedEx Ship Manager at For assistance, refer to FedEx International Documentation to prepare your Commercial Invoice.

Printing Problems

  • If you are unable to print, verify that a local or network printer is correctly installed and configured on your computer.
  • If your label has gray lines across the bottom or prints without a bar code, check the DPI setting for your printer.
    • If the setting is 600 or higher, reset to 300 and set print quality to Low.
    • Try printing again. If a shipping label prints with a different tracking number than the misprint, you must cancel the shipment. Use the tracking number from the misprinted document to cancel it.
  • To ensure consistent sizing of the label, make sure the printer settings on your Web browser are accurate.
    • To select your printer settings, select File on your browser menu then click Print.
    • Select Portrait as the orientation and Letter 8 ½ x 11 inches as the page size.
More info

Other Functions on the Label Screen

Edit Shipment

  • You can select Edit shipment to return to the shipment screen to edit your information before printing your label(s).
  • Edit the information then click Ship or Continue.

Cancel Shipment

  • Click Cancel shipment, then confirm that you would like to cancel your shipment(s).
  • Important: If the shipment has already been given to FedEx, you must notify your local FedEx office to arrange to have the shipment canceled.

Create New

Click Create new if you want to create a new shipment. You will be returned to the Create a Shipment screen.

Repeat Last

  • Click Repeat last to repeat the last shipment you processed.
  • You will be returned to the Create a Shipment screen with the previous shipment’s information displayed.
  • You may edit the information before processing the new shipment.

Schedule a Pickup

  • Click Schedule a pickup to schedule a pickup now.
  • The Pickup screen displays where you can enter your pickup information.

View Pickup Confirmation

Click View pickup confirmation to view your pickup information.

End of Day Close/Print Manifest

  • Click End of Day Close/Print Manifest to perform the FedEx Ground End of Day Close procedure and transmit your shipping data to FedEx.
    • A printed Manifest is required with your packages if they are being picked up by FedEx Ground.
    • If you are dropping off your packages off at a FedEx location, the Manifest is not required.
  • The FedEx Ground Manifest report can be printed or reprinted at any time immediately after the End of Day Close or at a later time if there has been more than one close for the day.
    • The Manifest report will include all FedEx Ground shipments generated over the last 24 hours.
    • If you would like to be reminded to print your FedEx Ground Manifest, select Remind me to print Ground Manifest in the Complete your Shipment section on the Preferences screen.
More info

This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager™ at No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.