FedEx International Ground Brokerage-Inclusive Service Clearance Entry Fee

To help facilitate international shipping, FedEx Ground can arrange for customs clearance of your shipment with FedEx International Ground Brokerage-Inclusive Service.

Frequently Asked Questions

What is the Clearance Entry Fee?

When a shipment is processed as a brokerage-inclusive shipment and FedEx Ground arranges for customs clearance services, a clearance entry fee may be charged in addition to applicable duties and taxes.

How has the Clearance Entry Fee Changed, since February 27, 2016?

Prior to Feb. 27, 2016, the payor of transportation charges was billed for the clearance entry fee and it was included on the transportation invoice. Effective Feb. 27, 2016, the payor of duties and taxes will be billed for the clearance entry fee, which will be added as an ancillary clearance service fee to the duty-and-tax invoice.

Who is invoiced for the Clearance Entry Fee?

Effective Feb. 27, 2016, the Clearance Entry Fee is included as an ancillary clearance service fee on the duty-and-tax invoice. The shipper can request the sender, recipient or third party as the payor for duties and taxes. In the event the requested party does not pay, the shipper is ultimately responsible for all charges in connection with a shipment.

How is the Clearance Entry Fee calculated?

The fee is calculated based on the shipment’s total declared value for customs. For additional information on the fee schedule, see the FedEx Ground rate guide at fedex.ca/rates [Fees are published in the currency of country of import and will be converted into the billing currency at applicable rate of exchange].

How can I get a quote for the Clearance Entry Fee?

Where the sender is designated as the payor of duties and taxes, you can get a quote by using the Courtesy Rate Quote feature on FedEx Ship Manager after you enter all your shipment details. When processing your shipment, select FedEx Ground Brokerage-Inclusive Service. If the recipient or a third party is designated as the payor of duties and taxes, the Clearance Entry Fee will not be included in the rate quote.

You can also get a courtesy rate quote at fedex.ca. Simply click on the Ship tab and select Get Rates and Transit Times. Select Get Detailed Quote and Include Clearance Entry Fee in Rate Quote. The Clearance Entry Fee will appear as a separate line item.

Can I bill the Clearance Entry Fee to another party?

The Clearance Entry Fee will be included on the duty and taxes invoice and is billed to the payor requested by the shipper (sender, recipient or third party) . If a third party is selected as payor of duties and taxes along with the applicable Clearance Entry Fee, a valid FedEx account number must be provided.

How do I pay for the Clearance Entry Fee if I do not have a FedEx Account?

If you are the requested party for payment of duties and taxes along with the associated Clearance Entry Fee and do not have a valid FedEx account number, you may choose one of the following options to process payment:

  • Call FedEx Customer Service at 1.800.GoFedEx or 1.800.463.3339
  • Log onto your bank online and choose FedEx Courier Services from the Payee list. If you do not have a FedEx account number, use your invoice number (without dashes or spaces) as the account number.
  • Mail your remittance advice with cheque (payable to Federal Express Canada Ltd.) to the address on the remittance tab.

How do I request an adjustment on my invoice?

To request an invoice adjustment, please call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 and select Option 2.