Service Guide Amendments

Important information regarding changes to FedEx Express and FedEx Ground services, terms and conditions and rates since the publication of the printed and the electronic versions of the 2014 FedEx Express Rate Guide (Effective January 6, 2014) and 2014 FedEx Ground Rate Guide (Effective January 6, 2014), Canadian Edition and the electronic version of the 2013 FedEx Service Guide (Effective November 15, 2013), Canadian Edition and the FedEx International Premium and FedEx® International Express Freight Terms & Conditions are detailed below. Except as amended, modified or supplemented by the following, the printed and electronic versions of the 2014 FedEx Express Rate Guide and FedEx Ground Rate Guide and the electronic version of the 2013 FedEx Service Guide and the FedEx International Premium and FedEx® International Express Freight Terms & Conditions shall remain in full force and effect.

Please use the links below to access recent amendments.


Amendment No. 1: FedEx International Premium and FedEx International Express Freight Terms and Conditions

Effective November 1, 2011, the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions will be amended as follows:

Section 10 of the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions is amended as follows:

ORIGINAL

FedEx International Premium is a time-definite, high priority freight service for shipments of all sizes and weights with a Money-Back Guarantee. (See the Money-Back Guarantee section in these Terms and Conditions).

AMENDED

FedEx International Premium is a time-definite, high priority freight service for shipments of all sizes and weights to major world markets.

Section 32 of the of FedEx International Premium™ and FedEx® International Express Freight Terms & Conditions is amended and removed in its entirety.


Amendment No. 1: FedEx Service Guide

Effective January 6, 2014, the FedEx Service Guide (2013 FedEx Service Guide, Canadian Edition, Effective November 15, 2013) is amended to change the dimensional-weight pricing calculation for intra-Canada FedEx Express shipments as follows:

Page 6

ORIGINAL

Determining Dimensional Weight for Your FedEx Express® Package

To determine if dimensional weight applies to your FedEx Express package, follow these steps:

Dimensional-weight pricing is applicable on a per-package basis. To calculate the dimensional weight for your intra-Canada packages multiply the length by width by height of each package in inches and divide by 166 cubic inches per pound (if multiplied in centimetres divide by 6,000 cubic centimetres per kilogram) and for your international packages use the same formula, but divide by 139 cubic inches per pound (if multiplied in centimetres divide by 5,000 cubic centimetres per kilogram). If the dimensional weight exceeds the actual weight, FedEx will assess charges based on the dimensional weight.

AMENDED

Determining Dimensional Weight for Your FedEx Express® Package

To determine if dimensional weight applies to your FedEx Express package, follow these steps:

Dimensional-weight pricing is applicable on a per-package basis. To calculate the dimensional weight for your intra-Canada and international packages multiply the length by width by height of each package in inches and divide by 139 cubic inches per pound (if multiplied in centimetres divide by 5,000 cubic centimetres per kilogram). If the dimensional weight exceeds the actual weight, FedEx will assess charges based on the dimensional weight.


Amendment No. 2: FedEx Service Guide

Effective July 14, 2014, the 2013 FedEx Service Guide (Canadian Edition, Effective November 15, 2013) is amended as follows:

Page 4, “Return Services”

ORIGINAL

FedEx® Global Returns A cost-effective way to streamline and simplify the returns management process for you and your customers within Canada, from the U.S., and around the world. We know that your business is complicated enough, so we’ve made it easy for you to create print return shipping labels, so that you can include them with the original shipment to your customer, or send them separately. For more information, visit fedex.ca/globalreturns.

AMENDED

FedEx® Global Returns A cost-effective way to streamline and simplify the returns management process for you and your customers within Canada, from the U.S., and around the world. We know that your business is complicated enough, so we’ve made it easy for you to create print or email return shipping labels, so that you can include them with the original shipment to your customer, or send them separately. For more information, visit fedex.ca/globalreturns.


Amendment No. 1: FedEx Express Terms and Conditions

Effective January 10, 2014, the 2013 FedEx Service Guide (Canadian Edition, November 15, 2013) is amended as follows:

Page 40, paragraph (o) of “Liabilities Not Assumed”, is amended as follows:

ORIGINAL

(o) The shipment of perishables, unless shipped in accordance with the “Perishables” section of these Terms and Conditions.

AMENDED

(o) The shipment of perishables, to the extent that the loss or damage results from exposure to heat or cold or the perishable nature of the item.

Page 42, “Perishables” is amended as follows:

ORIGINAL

Perishables

We do not provide a temperature-controlled service and will not be liable for commodities that could be damaged by exposure to extreme heat or cold. Perishable items shall be accepted solely at the shipper’s risk of damage, regardless of whether the package was delivered on time. FedEx Express® customers may contact FedEx Packaging Design and Development at 1.800.633.7019 prior to shipping for helpful packaging and shipping information.

AMENDED

Perishables

We do not provide a temperature-controlled service and will not be liable for commodities that could be damaged by exposure to extreme heat or cold. Perishable items may only be shipped with the prior notice provided to FedEx, the approval of FedEx and your execution of a perishables waiver. FedEx will not accept any claims for loss or damage in the shipment of perishable items to the extent that the loss or damage results from exposure to heat or cold or the perishable nature of the item. Perishable items shall be accepted solely at the shipper’s risk of damage, regardless of whether the package was delivered on time. FedEx Express® customers may contact FedEx Packaging Design and Development at 1.800.633.7019 prior to shipping for helpful packaging and shipping information. Shipping perishable articles over a weekend or holiday is discouraged, and packaging such shipments for longer transit times is required. We recommend that you ship approved perishable items via FedEx First Overnight, FedEx Priority Overnight, FedEx International First, FedEx International Priority, FedEx 1Day Freight or FedEx International Priority Freight.

Page 44, the perishables references in paragraph (l) of “Restrictions International” are amended as follows:

ORIGINAL

  • Foodstuffs:

— Perishable foodstuffs and beverages.

  • Perishables.

AMENDED

  • Foodstuffs:

— Perishable foodstuffs and beverages, unless the conditions in the Perishables section of these terms and conditions have been satisfied.

  • Perishables, unless the conditions in the Perishables section of these Terms and Conditions have been satisfied.

Pages 45 and 46, the perishables references in paragraph (i) of “Restrictions Intra-Canada” are amended as follows:

ORIGINAL

  • Foodstuffs:

— Perishable foodstuffs and beverages.

  • Perishables.

AMENDED

  • Foodstuffs:

— Perishable foodstuffs and beverages, unless the conditions in the Perishables section of these Terms and Conditions have been satisfied.

  • Perishables, unless the conditions in the Perishables section of these Terms and Conditions have been satisfied.


Amendment No. 2: FedEx Express Terms and Conditions

Effective January 6, 2014, the FedEx Service Guide (2013 FedEx Service Guide, Canadian Edition, Effective November 15, 2013) is amended to change the dimensional-weight pricing calculation for intra-Canada FedEx Express shipments as follows:

Page 38

ORIGINAL

Dimensional Weight (Volumetric Weight)
FedEx may, at any time during the carriage of the shipment, assess additional transportation charges based on dimensional weight, which is a volumetric standard. Dimensional weight pricing is applicable on a per-package basis. For intra-Canada packages, dimensional weight is calculated by multiplying length x height x width of a package and dividing by 166 cubic inches per pound (if multiplied in inches) or by 6,000 cubic centimetres per kilogram (if multiplied in centimetres). For international packages, dimensional weight is calculated by multiplying length x height x width of a package and dividing by 139 cubic inches per pound (if multiplied in inches) or by 5,000 cubic centimetres per kilogram (if multiplied in centimetres). If the result exceeds the actual weight, charges may be assessed based on the dimensional weight.

AMENDED

Dimensional Weight (Volumetric Weight)
FedEx may, at any time during the carriage of the shipment, assess additional transportation charges based on dimensional weight, which is a volumetric standard. Dimensional weight pricing is applicable on a per-package basis. For intra-Canada and international packages, dimensional weight is calculated by multiplying length x height x width of a package and dividing by 139 cubic inches per pound (if multiplied in inches) or by 5,000 cubic centimetres per kilogram (if multiplied in centimetres). If the result exceeds the actual weight, charges may be assessed based on the dimensional weight.


Amendment No. 3: FedEx Express Terms and Conditions

Effective January 6, 2014, the 2013 FedEx Service Guide (Canadian Edition, November 15, 2013) is amended as follows:

Page 33

ORIGINAL

(i) NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES, INCLUDING TRANSPORTATION CHARGES, AND ALL DUTIES, CUSTOMS ASSESSMENTS, GOVERNMENT PENALTIES AND FINES, TAXES, FEES, INCLUDING SPECIAL HANDLING FEES, AND OUR LEGAL FEES AND COSTS, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY.

AMENDED

(i) NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES, INCLUDING TRANSPORTATION CHARGES, AND ALL DUTIES, CUSTOMS ASSESSMENTS, GOVERNMENT PENALTIES AND FINES, TAXES, FEES, INCLUDING SPECIAL HANDLING FEES, AND OUR LEGAL FEES AND COSTS, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY.

For FedEx Global Returns shipments, please see Return Options.

Page 46

ORIGINAL

Return Options

FedEx Print Return Label is subject to all other terms and conditions provided in the FedEx Express claims regulations, and as a whole, these terms and conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. Shipments returned to Canada using the FedEx Print Return Label service option are governed by the terms and conditions applicable to the country from which the shipment is returned. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.

AMENDED

Return Options

For FedEx Global Returns shipments, "customer," "sender" or "shipper" means the FedEx account that generated the label. FedEx Print Return Label is subject to all other terms and conditions provided in the FedEx Express claims regulations, and as a whole, these terms and conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. Shipments returned to Canada using the FedEx Print Return Label service option are governed by the terms and conditions applicable to the country from which the shipment is returned. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY GENERATING THE FEDEX PRINT RETURN LABEL IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES TO PAY.


Amendment No. 4: FedEx Express Terms and Conditions

Effective May 20, 2014, the 2013 FedEx Service Guide (Canadian Edition, Effective November 15, 2013 as amended on January 6, 2014) is amended as follows:

Page 46, “Return Options”

ORIGINAL

For FedEx Global Returns shipments, "customer," "sender" or "shipper" means the FedEx account that generated the label. FedEx Print Return Label is subject to all other terms and conditions provided in the FedEx Express claims regulations, and as a whole, these terms and conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. Shipments returned to Canada using the FedEx Print Return Label service option are governed by the terms and conditions applicable to the country from which the shipment is returned. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY GENERATING THE FEDEX PRINT RETURN LABEL IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES TO PAY.

AMENDED

FedEx Print Return Label is subject to all other terms and conditions provided in the FedEx Express claims regulations, and as a whole, these terms and conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. Shipments returned to Canada using the FedEx Print Return Label service option are governed by the terms and conditions applicable to the country from which the shipment is returned. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN SHIPMENT TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.


Amendment No. 5: FedEx Express Terms and Conditions

Effective May 20, 2014, the 2013 FedEx Service Guide (Canadian Edition, Effective November 15, 2013) is amended as follows:

Page 44, “Restrictions (International)”, paragraph (l)

ORIGINAL

  • Hazardous waste, including, but not limited to, used hypodermic needles or syringes, or other medical waste.

AMENDED

  • Hazardous waste. This includes but is not limited to, used hypodermic needles or syringes transported for sterilization, recycling, disposal or for any other purpose, or other medical waste.

Page 44, “Restrictions (International)”, paragraph (l), the following new item is added after “Tobacco, in certain countries only. Call 1.800.GoFedEx 1.800.463.3339 for further information.”

  • Cannabis or marihuana, including cannabis or marihuana intended for recreational or medicinal use, cannabis seeds, plants, resin or any of their derivatives, and synthetic cannabinoids.

Page 45, “Restrictions (Intra-Canada)”, paragraph (i), the following new item is added after “Liquor and alcoholic beverages except between licensed distributors (advance arrangements are required).”

  • Cannabis or marihuana, including cannabis or marihuana intended for recreational or medicinal use, cannabis seeds, plants, resin or any of their derivatives, and synthetic cannabinoids.

Page 46, “Restrictions (Intra-Canada)”, paragraph (i)

ORIGINAL

  • Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.

AMENDED

  • Hazardous waste. This includes but is not limited to, used hypodermic needles or syringes transported for sterilization, recycling, disposal or for any other purpose, or other medical waste.


Amendment No. 6: FedEx Express Terms and Conditions

Effective July 14, 2014, the 2013 FedEx Service Guide (Canadian Edition, Effective November 15, 2013 as amended on May 20, 2014) is amended as follows:

Page 37, “Dangerous Goods”

ORIGINAL

(l) Shipments containing dangerous goods (except for dry ice) are not eligible for using the FedEx Print Return Label.

AMENDED

(l) Shipments containing dangerous goods (except for dry ice) are not eligible for FedEx return options.

Page 38, “Declared Value and Limits of Liability (Not Insurance Coverage)”

ORIGINAL

(n) The maximum declared value for a return shipment generated by the FedEx Print Return Label is $100 unless a higher value is declared in accordance with this section of the Guide.

(o) We are not liable for any damage to a shipment or any claim arising out of the use of the FedEx Print Return Label unless the shipment was lost during delivery or there was visible damage noted by the FedEx courier at the time of delivery. We are not liable for any concealed damage to items returned using FedEx Print Return Label. Receipt of the shipment by the recipient without notice of damage on delivery is prima facie evidence that the shipment was delivered in good condition. Our liability for any loss or damage will not exceed the actual amount of the damage or the declared-value amount, whichever is lower. All other terms and conditions related to FedEx Express claims regulations apply for shipments sent via FedEx Print Return Label.

AMENDED

(n) The maximum declared value for a return shipment generated by the FedEx Print Return Label or FedEx Email Return Label is $100 unless a higher value is declared in accordance with this section of the Guide.

(o) We are not liable for any damage to a shipment or any claim arising out of the use of a FedEx return option unless the shipment was lost during delivery or there was visible damage noted by the FedEx courier at the time of delivery. We are not liable for any concealed damage to items returned using a FedEx return option. Receipt of the shipment by the recipient without notice of damage on delivery is prima facie evidence that the shipment was delivered in good condition. Our liability for any loss or damage will not exceed the actual amount of the damage or the declared-value amount, whichever is lower. All other terms and conditions related to FedEx Express claims regulations apply for shipments sent via a FedEx return option.

Page 40, “FedEx Money-Back Guarantee”, (c) Exceptions

ORIGINAL

4. The shipment was undeliverable or returned (including, but not limited to, returns generated by the FedEx Print Return Label option).

AMENDED

4. The shipment was undeliverable or returned (including, but not limited to, returns generated by a FedEx return option).

Page 46, “Return Options”

ORIGINAL

FedEx Print Return Label is subject to all other terms and conditions provided in the FedEx Express claims regulations, and as a whole, these terms and conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. Shipments returned to Canada using the FedEx Print Return Label service option are governed by the terms and conditions applicable to the country from which the shipment is returned. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.

AMENDED

FedEx return options are subject to all other terms and conditions provided in the FedEx Express claims regulations, and as a whole, these terms and conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. Shipments returned to Canada using a FedEx return option are governed by the terms and conditions applicable to the country from which the shipment is returned. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.


Amendment No. 1: FedEx Ground Terms and Conditions

Effective January 6, 2014, the 2013 FedEx Service Guide (Canadian Edition, November 15, 2013) is amended as follows:

Page 49

ORIGINAL

h) NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX GROUND, THE SENDER IS ULTIMATELY LIABLE FOR ALL CHARGES AND FEES.

AMENDED

h) NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX GROUND, THE SENDER IS ULTIMATELY LIABLE FOR ALL CHARGES AND FEES.

For FedEx Global Returns shipments, please see Return Options.

Page 57

ORIGINAL

Returns

FedEx Ground Return Options include FedEx Ground® Package Returns Program ("PRP"), FedEx Ground® Call Tag and FedEx Print Return Label. The FedEx Ground Return Options are subject to all other terms and conditions provided in the "Claims" section, and in the FedEx Ground Terms and Conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. The terms and conditions of the FedEx Ground Tariff applicable to the original shipment (including, but not limited to, any declared value or limitation of liability) will govern the disposition of all claims in connection with said shipment, including any claim relative to the retrieval, inspection, call tag or return of said shipment. Packages containing hazardous materials are not eligible for FedEx Ground Return Options, except for packages shipped by preapproved shippers using the FedEx Ground Package Returns Program.

AMENDED

Returns

FedEx Ground Return Options include FedEx Ground® Package Returns Program ("PRP"), FedEx Ground® Call Tag and FedEx Print Return Label. The FedEx Ground Return Options are subject to all other terms and conditions provided in the "Claims" section, and in the FedEx Ground Terms and Conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. The terms and conditions of the FedEx Ground Tariff applicable to the original shipment (including, but not limited to, any declared value or limitation of liability) will govern the disposition of all claims in connection with said shipment, including any claim relative to the retrieval, inspection, call tag or return of said shipment. Packages containing hazardous materials are not eligible for FedEx Ground Return Options, except for packages shipped by preapproved shippers using the FedEx Ground Package Returns Program.

For FedEx Print Return Label shipments, "customer," "sender" or "shipper" means the FedEx account that generated the label.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY GENERATING THE FEDEX PRINT RETURN LABEL IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES TO PAY.


Amendment No. 2: FedEx Ground Terms and Conditions

Effective May 20, 2014, the 2013 FedEx Service Guide (Canadian Edition, Effective November 15, 2013) is amended as follows:

Page 56, “Prohibited Items”, the following new item is added after “Articles of unusual value, such as priceless art, jewellery, collectibles, and antiques.”

  • Cannabis or marihuana, including cannabis or marihuana intended for recreational or medicinal use, cannabis seeds, plants, resin or any of their derivatives, and synthetic cannabinoids.

Page 56, “Prohibited Items”

ORIGINAL

  • Hazardous materials, hazardous waste, including, but not limited to, used hypodermic needles, syringes or other medical wastes, and biohazards such as blood, urine, fluids and other noninfectious diagnostic specimens.

AMENDED

  • Hazardous waste. This includes, but is not limited to, used hypodermic needles or syringes transported for sterilization, recycling, disposal or for any other purpose, or other medical waste.
  • Infectious or non-infectious human or animal cells, tissue, bodily fluids, blood, blood products, plasma, or any other material derived from human or animal blood whether in liquid or solid form; biohazards; regulated or non-regulated diagnostic cultures, specimens or samples, whether infectious or non-infectious; and any materials regulated as UN 2814, UN 2900, UN 3373 and UN 3291.
  • Inhalation hazards.

ORIGINAL

Personal Items:
Personal items declared as personal effects or unaccompanied baggage are prohibited from shipment to the U.S. (Personal items not declared as personal effects are acceptable; duties and taxes may apply).

AMENDED

Prohibited for shipments from Canada to the U.S.: Personal Effects and Household Effects. Used items intended for personal use and not for sale. These include, but are not limited to, luggage sent prior to or following a trip, used clothing, jewelry, toiletries, personal electronics, golf clubs, furniture, dishes, linens, books, artwork, and home décor.


Amendment No. 3: FedEx Ground Terms and Conditions

Effective May 20, 2014, the 2013 FedEx Service Guide (Canadian Edition, Effective November 15, 2013 as amended on January 6, 2014) is amended as follows:

Page 57, “Returns”

ORIGINAL

FedEx Ground Return Options include FedEx Ground® Package Returns Program ("PRP"), FedEx Ground® Call Tag and FedEx Print Return Label. The FedEx Ground Return Options are subject to all other terms and conditions provided in the "Claims" section, and in the FedEx Ground Terms and Conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. The terms and conditions of the FedEx Ground Tariff applicable to the original shipment (including, but not limited to, any declared value or limitation of liability) will govern the disposition of all claims in connection with said shipment, including any claim relative to the retrieval, inspection, call tag or return of said shipment. Packages containing hazardous materials are not eligible for FedEx Ground Return Options, except for packages shipped by preapproved shippers using the FedEx Ground Package Returns Program.

For FedEx Print Return Label shipments, "customer," "sender" or "shipper" means the FedEx account that generated the label.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY GENERATING THE FEDEX PRINT RETURN LABEL IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES TO PAY.

AMENDED

FedEx Ground Return Options include FedEx Ground® Package Returns Program ("PRP"), FedEx Ground® Call Tag and FedEx Print Return Label. The FedEx Ground Return Options are subject to all other terms and conditions provided in the "Claims" section, and in the FedEx Ground Terms and Conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. The terms and conditions of the FedEx Ground Tariff applicable to the original shipment (including, but not limited to, any declared value or limitation of liability) will govern the disposition of all claims in connection with said shipment, including any claim relative to the retrieval, inspection, call tag or return of said shipment. Packages containing hazardous materials are not eligible for FedEx Ground Return Options, except for packages shipped by preapproved shippers using the FedEx Ground Package Returns Program.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN SHIPMENT TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.


Amendment No. 4: FedEx Ground Terms and Conditions

Effective July 14, 2014, the 2013 FedEx Service Guide (Canadian Edition, Effective November 15, 2013 as amended on May 20, 2014) is amended as follows:

Page 54, “FedEx Money-Back Guarantee”, Limitations

ORIGINAL

11. The shipment was undeliverable or returned (including, but not limited to, returns generated by the FedEx Print Return Label option).

AMENDED

11. The shipment was undeliverable or returned (including, but not limited to, returns generated by a FedEx return option).

Page 57, “Returns”

ORIGINAL

FedEx Ground Return Options include FedEx Ground® Package Returns Program ("PRP"), FedEx Ground® Call Tag and FedEx Print Return Label. The FedEx Ground Return Options are subject to all other terms and conditions provided in the "Claims" section, and in the FedEx Ground Terms and Conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. The terms and conditions of the FedEx Ground Tariff applicable to the original shipment (including, but not limited to, any declared value or limitation of liability) will govern the disposition of all claims in connection with said shipment, including any claim relative to the retrieval, inspection, call tag or return of said shipment. Packages containing hazardous materials are not eligible for FedEx Ground Return Options, except for packages shipped by preapproved shippers using the FedEx Ground Package Returns Program.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN SHIPMENT TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.

(a) Package Returns Program (PRP)

Written authorization from FedEx Ground is required to participate in the Package Returns Program (PRP). The maximum liability assumed by FedEx Ground for packages returned through PRP is limited to $100 unless a higher value is declared, up to a maximum of $1,000, at time of tender and a greater charge paid (see the Declared Value and Limits of Liability section). The maximum liability assumed for FedEx Print Return Label is limited to the sum of $100 unless a higher value is declared at time of tender and a greater charge paid as provided in the FedEx Service Guide. See the Declared Value and Limits of Liability section for additional details. The shipper may declare a value up to $50,000 for packages returned through the FedEx Ground Call Tag. The declared value of the FedEx Ground Call Tag may not exceed the value of the declared value on the original shipment. The shipper may not declare a value for a package returned to FedEx Ground through a damage call tag. FedEx Ground shall not be liable for any damage to a shipment or claim arising out of the use of a return option unless the package was lost during shipment or there was visible damage noted by the driver at time of delivery. FedEx Ground shall not be liable for any concealed damage for items returned by using PRP, FedEx Print Return Label. Receipt of a shipment without written notice of damage on the delivery record is prima facie evidence that the shipment was delivered in good condition. The FedEx Ground liability for any loss or damage arising out of an authorized return shipment shall never exceed the actual amount of damage or the declared amount, whichever is lower. All other terms and conditions related to FedEx Ground claims regulations and, as a whole, the tariff, shall apply for packages shipped through the use of a FedEx Ground return option.

AMENDED

FedEx Ground Return Options include FedEx Ground® Package Returns Program ("PRP"), FedEx Ground® Call Tag, FedEx Print Return Label and FedEx Email Return Label. The FedEx Ground Return Options are subject to all other terms and conditions provided in the "Claims" section, and in the FedEx Ground Terms and Conditions. The contents of a return shipment are subject to the same restrictions and prohibited-item limitations as the original shipment. The terms and conditions of the FedEx Ground Tariff applicable to the original shipment (including, but not limited to, any declared value or limitation of liability) will govern the disposition of all claims in connection with said shipment, including any claim relative to the retrieval, inspection, call tag or return of said shipment. Packages containing hazardous materials are not eligible for FedEx Ground Return Options, except for packages shipped by preapproved shippers using the FedEx Ground Package Returns Program.

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN SHIPMENT TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.

(a) Package Returns Program (PRP)

Written authorization from FedEx Ground is required to participate in the Package Returns Program (PRP). The maximum liability assumed by FedEx Ground for packages returned through PRP is limited to $100 unless a higher value is declared, up to a maximum of $1,000, at time of tender and a greater charge paid (see the Declared Value and Limits of Liability section). The maximum liability assumed for FedEx Print Return Label or FedEx Email Return Label is limited to the sum of $100 unless a higher value is declared at time of tender and a greater charge paid as provided in the FedEx Service Guide. See the Declared Value and Limits of Liability section for additional details. The shipper may declare a value up to $50,000 for packages returned through the FedEx Ground Call Tag. The declared value of the FedEx Ground Call Tag may not exceed the value of the declared value on the original shipment. The shipper may not declare a value for a package returned to FedEx Ground through a damage call tag. FedEx Ground shall not be liable for any damage to a shipment or claim arising out of the use of a return option unless the package was lost during shipment or there was visible damage noted by the driver at time of delivery. FedEx Ground shall not be liable for any concealed damage for items returned by using PRP, FedEx Print Return Label or FedEx Email Return Label. Receipt of a shipment without written notice of damage on the delivery record is prima facie evidence that the shipment was delivered in good condition. The FedEx Ground liability for any loss or damage arising out of an authorized return shipment shall never exceed the actual amount of damage or the declared amount, whichever is lower. All other terms and conditions related to FedEx Ground claims regulations and, as a whole, the tariff, shall apply for packages shipped through the use of a FedEx Ground return option.


Amendment No. 5: FedEx Ground Terms and Conditions

Effective October 20, 2014, the 2013 FedEx Service Guide (Canadian Edition, Effective November 15, 2013) is amended as follows:

Page 51, “Collect on Delivery (C.O.D.) Service”, the following is added after paragraph 10:

11. Additional restrictions may apply to C.O.D. deliveries to remote rural areas, including additional limitations on the maximum C.O.D. amount. Please contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for more information.

Page 56, “Pickup and Delivery Service” under subsection “(b) Delivery Service”

ORIGINAL

iii. FedEx Ground may, at its sole discretion, utilize a postal service or an interline cartage agent for deliveries to remote rural areas. Packages tendered to a postal service or interline cartage agent may result in additional transit days. Contact a FedEx account executive for more information.

AMENDED

iii. FedEx Ground may, at its sole discretion, utilize a postal service or an interline cartage agent for deliveries to remote rural areas. Packages tendered to a postal service or interline cartage agent may result in additional transit days and/or service restrictions. Please contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for more information.