Service Guide Amendments

Important information regarding changes to FedEx Express and FedEx Ground services, terms and conditions and rates since the publication of the printed and the electronic versions of the 2015 FedEx Express Rate Guide (Effective January 5, 2015) and 2015 FedEx Ground Rate Guide (Effective January 5, 2015), Canadian Edition and the electronic version of the 2015 FedEx Service Guide (Effective January 5, 2015), Canadian Edition and the FedEx International Premium and FedEx® International Express Freight Terms & Conditions are detailed below. Except as amended, modified or supplemented by the following, the printed and electronic versions of the 2015 FedEx Express Rate Guide, FedEx Ground Rate Guide, the electronic version of the 2015 FedEx Service Guide and the FedEx International Premium and FedEx® International Express Freight Terms & Conditions shall remain in full force and effect.

Please use the links below to access recent amendments.


Amendment No. 1: FedEx International Premium and FedEx International Express Freight Terms and Conditions

Effective November 1, 2011, the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions will be amended as follows:

Section 10 of the FedEx International Premium™ and FedEx® International Express Freight Terms and Conditions is amended as follows:

ORIGINAL

FedEx International Premium is a time-definite, high priority freight service for shipments of all sizes and weights with a Money-Back Guarantee. (See the Money-Back Guarantee section in these Terms and Conditions).

AMENDED

FedEx International Premium is a time-definite, high priority freight service for shipments of all sizes and weights to major world markets.

Section 32 of the of FedEx International Premium™ and FedEx® International Express Freight Terms & Conditions is amended and removed in its entirety.


Amendment No. 1: FedEx Service Guide

Effective March 30, 2015, the 2015 FedEx Service Guide (Canadian Edition, Effective January 5, 2015) is amended as follows:

Page 1, “Intra-Canada Services*”, the following row is added to the table under “FedEx Priority Overnight®

Your Shipping Need (Delivery By) Destination Solution
Next business day by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas. Canada FedEx Standard OvernightTM

Page 7, “Intra-Canada Services”, the following paragraph is added to the chart under “FedEx Priority Overnight®

FedEx Standard OvernightTM

Choose FedEx Standard Overnight for next-business-day delivery by 5 p.m. to businesses and by 8 p.m. to residences in most metropolitan areas for envelopes and packages up to 150 lbs. (68 kg).**


Amendment No. 1: FedEx Express Terms and Conditions

Effective March 30, 2015, the 2015 FedEx Service Guide (Canadian Edition, Effective January 5, 2015) is amended as follows:

Page 38, “Dangerous Goods”, paragraph (i)

ORIGINAL

(i) Dangerous goods may not be shipped using FedEx Economy®, FedEx First Overnight®, or FedEx International Economy services. Notwithstanding the foregoing, inaccessible dangerous goods, as that term is defined by FedEx, are acceptable for FedEx International Economy service for delivery from Canada to the U.S. only. Dry Ice is accepted for FedEx International First, FedEx First Overnight, FedEx 2Day®, FedEx Priority Overnight®, FedEx International Priority, FedEx International Economy (Canada to U.S. shipments only), FedEx International Priority Freight, FedEx International Economy Freight, and FedEx 1Day® Freight services up to designated weight limits allowed. The Dry Ice Surcharge is applicable to the following services: FedEx First Overnight, FedEx Priority Overnight, FedEx 2Day, FedEx International First, FedEx International Priority, and FedEx International Economy (Canada to U.S. shipments only). If a shipment contains both dry ice and dangerous goods (accessible or inaccessible), only dangerous goods charges will be assessed (the Dry Ice Surcharge will not be assessed).

AMENDED

(i) Dangerous goods may not be shipped using FedEx Economy®, FedEx First Overnight®, or FedEx International Economy services. Notwithstanding the foregoing, inaccessible dangerous goods, as that term is defined by FedEx, are acceptable for FedEx International Economy service for delivery from Canada to the U.S. only. Dry Ice is accepted for FedEx International First, FedEx First Overnight, FedEx 2Day®, FedEx Priority Overnight®, FedEx Standard Overnight™, FedEx International Priority, FedEx International Economy (Canada to U.S. shipments only), FedEx International Priority Freight, FedEx International Economy Freight, and FedEx 1Day® Freight services up to designated weight limits allowed. The Dry Ice Surcharge is applicable to the following services: FedEx First Overnight, FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2Day, FedEx International First, FedEx International Priority, and FedEx International Economy (Canada to U.S. shipments only). If a shipment contains both dry ice and dangerous goods (accessible or inaccessible), only dangerous goods charges will be assessed (the Dry Ice Surcharge will not be assessed).

Page 41, “FedEx Money-Back Guarantee*”, paragraph (a)

ORIGINAL

(a) Money-Back Guarantee

For U.S. and Canada-based payors, we will, at our option and upon request, either refund or credit to the applicable invoice only your transportation charges, if we deliver your shipment more than 60 seconds after the applicable delivery commitment time (“service failure”). This money-back guarantee applies only to shipments tendered using FedEx Next Flight, FedEx First Overnight, FedEx Priority Overnight, FedEx 2Day, FedEx Economy, FedEx 1Day Freight, FedEx International Next Flight, FedEx International First, FedEx International Priority, FedEx International Economy, FedEx International Priority Freight and FedEx International Economy Freight services. Contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for further information. This money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure. There are no delivery commitments for shipments on which the money-back guarantee is suspended.

AMENDED

(a) Money-Back Guarantee

For U.S. and Canada-based payors, we will, at our option and upon request, either refund or credit to the applicable invoice only your transportation charges, if we deliver your shipment more than 60 seconds after the applicable delivery commitment time (“service failure”). This money-back guarantee applies only to shipments tendered using FedEx Next Flight, FedEx First Overnight, FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2Day, FedEx Economy, FedEx 1Day Freight, FedEx International Next Flight, FedEx International First, FedEx International Priority, FedEx International Economy, FedEx International Priority Freight and FedEx International Economy Freight services. Contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for further information. This money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure. There are no delivery commitments for shipments on which the money-back guarantee is suspended.

Page 47, “Saturday Service”, paragraph (e)

ORIGINAL

(e) Saturday pickup and delivery may not be available for FedEx First Overnight or FedEx International First shipments. Call 1.800.GoFedEx 1.800.463.3339 for information on destinations available. Saturday pickup and delivery is not available for FedEx Economy.

AMENDED

(e) Saturday pickup and delivery may not be available for FedEx First Overnight or FedEx International First shipments. Call 1.800.GoFedEx 1.800.463.3339 for information on destinations available. Saturday pickup and delivery is not available for FedEx Economy. Saturday delivery is not available for FedEx Standard Overnight. If both Saturday Delivery and FedEx Standard Overnight are selected on the air waybill, then the service may be upgraded to FedEx Priority Overnight.