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Press Releases
Multiple agent strategy, new toll-free phone numbers and three FedEx Customer Service Centers in China provide flexibility, reliability, more extensive coverage and ease of access for China importers and exporters
BEIJING, June 1, 1998 - Federal Express Corporation (FedEx) today revealed plans that will substantially improve express pick-up and delivery service within China on behalf of China importers and exporters. This will be accomplished through the expansion of the company's local agent network, the establishment of three FedEx Customer Service Centers, and the use of customer toll-free telephone numbers.
"China is a huge market geographically, and the express segment continues to grow faster than almost any other in the world," John Quinn, vice president of FedEx's Greater China and Mid-Pacific region, said. "For that reason, we are carefully applying the highly successful FedEx formula for reliable and extensive door-to-door pick-up and delivery, while tailoring this unique method to respond to local needs and requirements and meet our customers' demands.
"Our network of agents provides specific knowledge of China's segmented markets. The individual agents are keen to work with FedEx because of the company's exceptionally high standards for quality service, and its extensive use of state-of-the-art technology that has earned FedEx the reputation of being 'the airline of the Internet'," Quinn added.
FedEx implemented a "multiple agent" strategy since it first began service in China in 1984. "One of our agents, EAS, has been a highly successful service partner since 1995. Our working relationship with them has been professional and beneficial to both parties. Over time, while both parties have focused intensively on customer satisfaction, it became clear we held varying views about long-term business strategies. We certainly wish EAS well in all their future endeavors," Quinn said.
According to John Quinn, China customers will also see rapid service improvement through direct access to FedEx Customer Service centers. By June 4, the company will have three Centers in China, located in Beijing, Shanghai and Guangzhou, to serve customers regionally. In addition, to provide ease of access for customers, toll-free numbers are also being introduced: in Beijing, customers can call 800 810 2338; in Shanghai, 800 820 1338; and in Guanzhou, 800 830 2338. These numbers also offer regional coverage.
"We believe these new developments will greatly increase the speed, reliability, ease of access, and quality of service for our customers throughout China," Quinn said.
"Customers can also count on an expansion of flight coverage by the end of this year. In addition to the current flights to Beijing and Shanghai, FedEx is adding a flight to Shenzhen later this year, making that city a third China cargo gateway served by the company."
FedEx currently serves more than 30 countries and territories in the Asia Pacific market with approximately 5,000 employees. The company provides the most extensive trans-Pacific airlift of any major competitor. Operating its own wide-body MD-11, DC-10 and A310 aircraft, FedEx offers over 260 flights per week to the following locations: Bangkok, Beijing, Cebu, Hong Kong, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Osaka, Penang, Seoul, Shanghai, Singapore, Subic Bay, Taipei, and Tokyo, as well as destinations in the U.S.
Federal Express, a subsidiary of transportation powerhouse FDX Corporation, connects areas that generate 90 per cent of the world's gross domestic product in 24 to 48 hours with door-to-door, customs-cleared service and a money-back guarantee. The company's unmatched air route authorities and infrastructure make it the world's largest express transportation company, providing fast, reliable and time-definite transportation of more than 3 million items in 211 countries each working day. FedEx and has more than 141,000 employees, 43,500 drop-off locations, 610 aircraft and 40,500 vehicles in its integrated global network. The company maintains electronic connections with more than a million customers via FedEx PowerShip®, FedEx Ship®, and FedEx interNetShipSM. Federal Express reported revenues of US$11.5 billion for its fiscal year ended May 31, 1997.
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