Press Releases
SINGAPORE, AUGUST 4, 1999 - Federal Express Corp. (FedEx), the
world's largest express transportation company, today announced
the appointment of Peter Mok to the position of Managing Director
for Customer Service in the South and North Pacific regions, effective
immediately.
Based in Singapore, Mr. Mok plays a strategic role in managing
FedEx's customer services in the two regions, including the development
and implementation of strategies to provide ease of use of our service
for customers, improve customer service responsiveness and promote
customer advocacy.
"Advancements in technology and the advent of electronic commerce,
added to competitive pressures, have made the Customer Service function
even more critical in facilitating customer loyalty and retention,"
said Mr. Mok. "The solution to rapidly changing customer needs and
expectations is an investment in technology and information management
systems to support our Customer Representatives".
Prior to his current appointment, Mr. Mok was Managing Director
for FedEx's Electronic Commerce and Customer Service division for
the Mid-Pacific region. His role included the management and implementation
of integrated solutions consisting of warehouse operations, logistics/transportation
and electronic commerce solutions for customers in Singapore, China,
Taiwan and Hong Kong.
Mr. Mok first joined FedEx in 1990 as Manager for Operations Analysis
and Support for the Customer Automation and Invoicing department,
after accumulating seven years of experience in accounting and information
systems in various industries in the US.
Mr. Mok holds a Bachelor's Degree in Economics from University
of California, Los Angeles. In 1991, he obtained an MBA from Pepperdine
University. Mr. Mok also graduated from UCLA's Executive Management
Program in 1996.
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