Press Releases
Reaffirms Commitment to Malaysia
PENANG, August 17, 2000 - Federal Express Corp. (FedEx),
the world's largest express transportation company, today
announced the opening of the company's new administration
centre in the Bayan Lepas Industrial Zone in Penang. This
new facility is in response to increased demand for time-definite
air express services from businesses in mainland Penang.
The new facility occupies 14,500 square feet and features
a sorting and distribution center with a FedEx World Service
Center (WSC) for walk-in customers. A total of 52 staff are
based in the double-storey building with a team of 17 vehicles
operating full-time from the premises. The station is designed
to handle about 70,000 packages per month, which represents
a 200 percent improvement from the volume FedEx previously
handled.
"We are very excited about Wisma FedEx. This is the first
standalone FedEx building we are occupying in Malaysia and
we believe this move will greatly help to enhance our services
to our customers. With increased capabilities, we have greater
flexibility in providing our customers with more reliable
service", said Mr. Peter Yin, Regional Vice President of
FedEx South Pacific.
"We anticipate a strong increase in demand for our services
to and from Penang. As exports in Malaysia, specifically
those related to the electronics and IT industries, continue
to grow, we believe the demand for express transportation
will increase correspondingly. Penang is the Silicon Valley
of Southeast Asia. Multinational high-tech corporations continue
to set up and expand manufacturing bases in this state. This
facility will help FedEx position itself to meet the anticipated
increase in cargo traffic between Penang and the region,"
said Mr. Yin.
"We believe our business in Malaysia will continue to grow
aggressively and this facility will certainly help centralize
and further streamline the company's administrative operations
in Malaysia over the next five years", added Mr. Ramesh Kumar,
Managing Director of FedEx Malaysia. "In addition, local
customers will be able to enjoy greater ease of access through
the Service Centre, where they will be able to drop-off their
shipments".
This development is yet another part of FedEx's long-term
expansion plans in Malaysia. Recently, FedEx set up a Penang
Customer Care Center to provide more personalised service
to customers from Penang. The Center provides a toll-free
line for customers to call with queries. Dedicated call representatives
are on hand to assist these customers in terms of service
inquiries, pick-up arrangements, package tracking and expedition
of clearance.
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