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Press Releases
New services provide customers greater access and faster links to FedEx network
JOHOR BAHRU, April 27, 1999 - Federal Express Corp., the world's
largest express transportation company, today announced the launch
of new services in Johor Bahru, through its agent. This new service
is in response to increased demand for inbound and outbound air
express services in the rapidly-expanding industrial state.
The new service offers FedEx immediate access to customers in Johor Bahru where FedEx has experienced significant growth in demand for services. This growth can be attributed to the increase in the small and medium-sized business sector, which has led to strong demand for time-definite air express services, both in and out of the region.
Occupying an area of 1,036.8 square meters, the station features
a sorting and distribution center with a FedEx World Service Center
(WSC) for walk-in customers. It will also provide ease of access
for customers who will be able to drop-off their shipments.
"We are very excited about this new service into Johor Bahru, which
will bring us closer to our customers here", said Luiz Tung, FedEx's
Managing Director for Malaysia. "This service will allow us to increase
our speed and reliability in the delivery of shipments to and from
the region, while also increasing our access. We will be able to
provide our customers with earlier delivery and improved response
times".
"Customers will be able to enjoy FedEx's excellent service by well
trained staff whose goal is to provide total customer satisfaction,"
added Mr. Tung.
"These new services are part of our efforts to support Johor Bahru
as an industrial center. We will provide the business community
there with faster connectivity to the FedEx AsiaOne and global network.
FedEx customers in Johor Bahru will receive a truly world class
service delivered by the best in the business," said David Cunningham,
Regional Vice President, FedEx South Pacific.
FedEx first established operations in Malaysia in 1991. The company's
local headquarters are located in Damansara Uptown, Kuala Lumpur.
In Johor Bahru, FedEx operates through an agent, FIP Packaging
(Far East) Sdn. Bhd., which is a well-established company with a
good network within Johor Bahru. With in-depth knowledge and experience
of the local market, the company has strong domestic pick-up and
delivery, and has the capability to serve FedEx's customers in Kulai,
Kawasan Dato' Onn, Kawasan Taman Johor, Pasir Gudang, Permai Jaya
Saleng, Senai, Skudai, Tampoi, Kelapa Sawit, Sri Pulai
FedEx currently serves more than 30 countries and territories in
the Asia Pacific market with approximately 5,000 employees. The
company provides the most extensive trans-Pacific airlift of any
major competitor. Operating its own wide-bodied MD-11, DC-10 and
A310 aircraft, FedEx offers over 260 flights per week to the following
Asian locations: Bangkok, Beijing, Cebu, Hong Kong, Jakarta, Kaohsiung,
Kuala Lumpur, Manila, Osaka, Penang, Seoul, Shanghai, Singapore,
Subic Bay, Sydney, Taipei and Tokyo.
Federal Express, a subsidiary of FDX Corp., connects areas that
generate 90 percent of the world's gross domestic product in 24
to 48 hours with door-to-door, customs cleared service and a money-back
guarantee. The company's unmatched air route authorities and infrastructure
make it the world's largest express transportation company, providing
fast, reliable and time-definite transportation of more than 3 million
items to 210 countries each working day. FedEx employs more than
145,000 employees and has more than 44,400 drop-off locations, 624
aircraft and 42,800 vehicles in its integrated global network. The
company maintains electronic connections with more than a million
customers via FedEx PowerShip®, FedEx Ship® FedEx interNetShip®.
FedEx reported revenues of US$13.3 billion for its fiscal year ended
May 31, 1998.
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