Press Releases
Redesigned air waybills offer faster & more convenient express services
Taipei, May 20, 1999 -- Federal Express Corporation (FedEx), the
world's largest express transportation company, today introduced
a new bilingual English-Chinese international air waybill. This
air waybill is more user-friendly for Taiwanese shippers and will
surely set another service benchmark for the international express
industry in Taiwan.
"We are pleased to be the first in the industry to introduce an
international air waybill featuring Chinese. This exemplifies again
FedEx's relentless efforts to meet and surpass customer expectations
and will definitely help set the standard for international express
companies in Taiwan," said Jimmy Chen, managing director of FedEx
Taiwan.
Following a thorough study of shipper needs concerning air waybills,
including more than 10 focus groups around the world in addition
to global quantitative research, FedEx has launched the new state-of-the-industry
international air waybills which will allow shippers to fill out
the copy with more ease and less time, and therefore, enhance their
efficiency.
"We have conducted focus group studies in Taiwan to better understand
Taiwanese shippers' needs. The findings are the cornerstone for
this new air waybill version. This move further demonstrates FedEx
commitment to its Taiwan customers," added Chen.
The re-designed air waybills feature the following benefits to
shippers, among others:
- Easier-to-use international air waybill
- Concise English and Chinese completion instructions
- A detailed Chinese description of delivery
terms and conditions at the back of the sender copy, i.e.
the first ply, of the air waybill
- Cleaner layout
- More logical information flow conducive to faster fill-in
- More legible copy for sender's records by providing the sender
with the first ply of the air waybill
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