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FedEx Ship Manager® Help - Returns
FedEx Ship Manager® Help - Returns

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Click the Help menu at the top of each page to access the following tools:
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Contact FedEx
Refer to FedEx Customer Service for ways to contact FedEx via email, mail, or phone.

Frequently Asked Questions


  1. What is a return shipment?
  2. How do I create a return shipment only?
  3. How do I create a return shipment with an outbound shipment?
  4. What type of return label is available?
  5. How can I find out how much my return shipment will cost?
  6. How do I schedule a pickup for Returns?


Return Shipments


FedEx® Global Returns are initiated by a merchant or customer and allow a return package to enter the FedEx® Return System at any location. This functionality helps to monitor the returns process from package pickup through delivery back to the return location.
  • Returns are available for FedEx Express® shipments.
  • A regular outbound label cannot be used for return purposes since the package's origin is now its destination.
  • Status tracking and visibility of the package start at the point where the first scan is received into the FedEx system.
  • You are not invoiced for a return shipment if the return shipment label is not used.

FedEx® Global Returns automate the returns process by providing merchants with the following abilities:
  • Print a return shipping label to send with the outbound package.
  • Track a return package by a merchant–assigned RMA (Return Materials Authorization) number.
  • Link a return shipment to an outbound replacement shipment for tracking purposes.

The terms and conditions, rates and accessorial fees for return services differ from those associated with regular FedEx® shipments. Please refer to the FedEx Shipping Services at fedex.com for more information.

Note that not all return options are available for all from/to locations.


Create a Return Shipment Only


  1. Select Create Return Shipment from the Prepare Shipment tab.
  2. Complete the required information on the Create Return Shipment screen, and click Ship to process your return.

For detailed help with sections on this screen, continue reading below or select one of the following specific topics. You may also click the Help link at the top of each section:
 


Create a Return Shipment with an Outbound Shipment


  1. Select Create a Shipment from the Prepare Shipment tab.
  2. Complete the required information for the outbound shipment. Be sure to select Create a return shipment in the Package & Shipment Details section.
  3. When you have completed information for the outbound shipment, click Continue to create the return shipment.

You may also associate a return shipment with an outbound shipment by clicking on the link in the Return a Previous Shipment module and selecting an outbound shipment from your shipment history or manually entering an outbound shipment tracking number and shipment date.

For detailed help with sections on this screen, continue reading below or select one of the following specific topics. You may also click the Help link at the top of each section:



Return Package To



Recipient information
Use one of the following options to enter or select your recipient information:
  • Select a saved recipient from the Company or Contact name drop–down menu.
  • Enter all required information for a new recipient.

Perform detailed address check
Select this option if you want FedEx to check your recipient address. To customize the FedEx® Address Checker, go to the My Lists tab and select Address Book, then Customize to set defaults. Refer to FedEx Address Checker for more specific information about the FedEx Address Checker.

This is a residence
Select this option if you are shipping to a residence within the U.S. Additional fees may apply.

Save recipient information
  • Save new address in address book: Select this option to save the recipient for future use.
  • Save changes in address book: Select this option to save updates to the recipient information in the Address Book.
 



Return Package From


Sender information
Use one of the following options to change the sender:
  • Select a different sender from the Contact ID, Company or Contact name drop–down menu.
  • Enter all required information for a new sender.

This is a residence
Select this option to indicate that you are shipping from a residence instead of a business address. There is a charge for pickup from a residence. Please refer to the FedEx Shipping Services at fedex.com for more information on residential pickup surcharges. A residential address is considered to be any home or private residence; this includes locations where a business is operated from the home.

Save sender information
Select Save new address in address book to save a new sender for use in future shipments.



Return Package & Shipment Details



Return label type "Print":
  • Include the return label with the outbound shipment or send the printed return label in a separate correspondence to your customer. This label can be used at a future time. Shipping services available for this return option are: FedEx International First®, FedEx International Priority®, and FedEx International Economy®. The details for your FedEx® Print Return Label request are stored in your Ship History.


Service type
Select the service type from the drop–down menu. Please refer to the FedEx Shipping Services at fedex.com for detailed information on FedEx services and delivery commitments.

Package type
Select the package type from the drop–down menu. Please refer to FedEx Shipping Services at fedex.com for detailed information on FedEx packaging.

Number of packages
A return shipment can only contain 1 package per return label. You can create up to 10 return labels for identical packages. Indicate the number of packages for the number of return labels you want to create.
Weight or Weight per Package
Enter the weight of the return shipment. When creating several return labels for identical packages, enter the weight per package.

FedEx reserves the option to re–weigh and measure your package(s). Your rate may change based on actual weight or dimensions.

Dimensions
Select a saved dimensions profile from the drop–down menu or select Enter dimensions manually. The minimum package dimensions are 1 in or 1 cm for each dimension: length (L), width (W) and height (H).

To save your dimensions for use in future shipments, click Save dimensions profile and enter the profile name, up to 10 characters. You can save up to 20 profiles. To view, modify or delete dimensions profiles, select Dimensions from the My Lists tab. Refer to Dimensions for more information.

Declared value or Declared value per package
Enter the declared value for the return shipment. When creating several return labels for identical packages, enter the value per package.

The declared value of any package represents our maximum liability in connection with a shipment of that package, including (but not limited to) any loss, damage, delay, misdelivery, non–delivery, misinformation, any failure to provide information or misdelivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.

Date created
This field defaults to today’s date.

FedEx® Delivery Signature Options
To request a signature when the package is delivered, select one of the following signature types. Refer to the FedEx Service Guide at fedex.com for more information about signature options and fees.
  • None specified: Standard FedEx delivery procedures will be followed if a signature option is not selected. See the FedEx Service Guide for more details.
  • No signature required: FedEx may release the package without anyone present. This option may not be available for all shipments or to all destinations. See the FedEx Service Guide for more details.
  • Indirect signature required: FedEx obtains a signature in one of three ways:
    • From someone at the delivery address
    • From a neighbor, building manager or other person at a neighboring address
    • The recipient can authorize release of the package without anyone present.
This option may not be available for all shipments or to all destinations. Special handling fees may apply. See the FedEx Service Guide for more details.
  • Direct signature required: Someone at the recipient’s address may sign for delivery. If no one is at the address, FedEx will reattempt delivery. This option may not be available for all shipments. Special handling fees may apply. See the FedEx Service Guide for more details.
  • Adult signature required: For shipments to the U.S., FedEx will obtain a signature from someone at least 21 years old (government-issued photo identification required) at the delivery address. For shipments to other destinations, FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required. In all cases, if there is no eligible recipient at the delivery address, FedEx will reattempt delivery. Special handling fees may apply. See the FedEx Service Guide for more details.

FedEx InSight® Options

To select these options, you must be enrolled in FedEx InSight, and you must enable FedEx InSight in the Special Services section on the Preferences screen.
  • Block shipment data: Select this option to prohibit the recipient or third party from viewing the shipment information.
  • Shipment contents: Select this option to enter the specific contents of your shipment.
 

Billing Details


Bill transportation to
Select the account to bill for the shipment from the drop–down menu.
  • If you select Third Party, enter the 9–digit FedEx account number to bill in the Account number field.
Reference fields
  • Enter or select reference information in the Your reference field, such as a customer number used by your company.
  • Enter the RMA number. The RMA (Return Materials Authorization) number is assigned by you and helps identify a shipment as an authorized FedEx Return shipment. This number is printed on the FedEx label and on the reference section of your FedEx invoice.
  • Select More reference fields to enter or select a P.O. number, invoice number and department number.
More information about references:
  • You can enter up to 30 characters in the reference fields.
  • References can be used for tracking and reporting purposes.
  • All references except Invoice no. print on your FedEx Express services invoices.
  • References print on all shipping labels.


Special Services


Select the special service(s) for your shipment and enter any additional required information. The available FedEx special services that display depend on your shipment’s origin, destination, return label type and package & shipment details.
  • Dangerous goods: Dangerous goods are articles or substances which are capable of posing a risk to health, safety, property or the environment and which are classified according to the International Air Transport Association (IATA) regulations or 49 Code of Federal Regulations (49 CFR). Select the Dangerous goods type from the drop-down menu. Refer to the FedEx Guide to Services for more information about dangerous goods.
    • Accessible Dangerous Goods: Items such as explosives, flammable gas, flammable liquid, and corrosive material that must be accessible during transit may only be shipped using certain FedEx Express services.

      Class 1.4 - Explosives  
      Class 2.1 – Flammable Gases  
      Class 2.2 – Non Flammable Gases with a Cargo Aircraft Only label  
      Class 3 – Flammable Liquids  
      Class 4.1 – Flammable Solids  
      Class 4.2 – Spontaneous Combustible  
      Class 4.3 – Dangerous when wet  
      Class 5.1 – Oxidizing Substances  
      Class 5.2 – Organic Peroxides  
      Class 8 – Corrosives  
    • Inaccessible Dangerous Goods: Items such as toxic and infectious substances, radioactive materials and ORM-D that do not need to be accessible during transit. These may be shipped via most U.S. and international FedEx Express services. ORM-D can only be shipped for U.S. domestic shipments and/or U.S. territories such as Puerto Rico.

      Class 2.2 – Non Flammable Gases without a Cargo Aircraft Only label  
      Class 6.1 – Toxic (Poisonous) Substances  
      Class 6.2 – Infectious Substances  
      Class 7 – Radioactive Material, White I, Yellow II, Yellow III  
      Class 9 – Miscellaneous and ORM-D  
  • Dry ice: Dry ice or carbon dioxide solid (UN 1845) is frozen carbon dioxide. Enter the weight of the dry ice in pounds (lbs.) or kilograms (kg). The maximum allowable dry ice weight per shipment is 200 kg (440 lbs.).
  • Hold at FedEx Location (FedEx Express and FedEx Express Freight Services Shipping Only): Select this option to indicate that the recipient will pick up the shipment at a FedEx location. Contact your local FedEx office to learn which FedEx locations offer this service. Select the option or click Edit and enter the address of the FedEx location where you want to hold your shipment. Then click OK.

FedEx InSight® Service Options
To select these options, you must be enrolled in FedEx InSight, and you must enable FedEx InSight in the Special Services section on the Preferences screen.
  • Block shipment data: Select this option to prohibit the recipient or third party from viewing the shipment information.
  • Shipment contents: Select this option to enter the specific contents of your shipment.


Pickup/Drop–off Returns


  1. Contact Customer Service to schedule a pick–up by phone.
  2. Include the return shipment as part of a regular scheduled daily pickup.
  3. Drop–off Return shipments at any FedEx location.

Email Notifications


  1. Enter email addresses for the sender and recipient and select the email language for each from the drop–down menus. To send notifications to 2 others, select Add additional recipients and follow the same steps.
  2. Under Notification type, select each notification type you want to send.
    • Ship notifications indicate that the shipment information has been sent to FedEx.
    • Tendered notifications indicate when FedEx has picked up a shipment.
    • Pickup notifications indicate that the pickup has been successfully scheduled.
    • Exception notifications indicate any exceptions that may cause a delivery delay.
    • Delivery notifications indicate that the package has been delivered.
  3. Select the format type for your email notifications.
  4. To add a personal message to your email notifications, click Add a personal message and enter up to 120 characters. A personal message is not available for the wireless format or non–English characters.


Rates and Transit Times


The Rates and Transit Times section displays the estimated shipping costs and transit times for your shipment. The rate quote you receive may be different from the billed charges for your shipment based on actual package weight, dimensions and other shipment details. For information on how shipping charges are calculated, please refer to the FedEx Shipping Services at fedex.com.

To get rates and transit times outside of FedEx Ship Manager, select Get Rates and Transit Times from the Ship tab at fedex.com. Refer to Get Rates and Transit Times for help with this feature.

For FedEx Express shipments, your quote is based on rates associated with your FedEx account number and includes any applicable discounts.

Select a service
Select the service and proceed with completing your shipment. The Service type field in the Package & Shipment Details section displays your new service selection.

View all services
Select this option to view all services available for your shipment.

View or print the rate details
Click View rate details.


Complete your Shipment


Click Ship to process your shipment.

When the Label screen displays, you can print a print return label and view or print the instructions.



This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.

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