Holiday Shipping Tips

The information below will help to ensure your gift shipments reach your friends and relatives on time.

Documentation Required

Air waybill (AWB) and commercial invoice (CI).

Tips on completing shipping documents

Make sure you have the complete name, address and phone number of both the shipper and the consignee on the AWB and CI. The phone number is very important in case we need to contact the consignee directly if he is not available to receive the shipment or if more information is needed for clearance.

Please state “Gift” in the shipment description section of the AWB and CI and provide a detailed description of your gift by answering "What is it?" and "What is it made of?" (e.g. Silver photo frame)

Important notes about “Gift”

• Customs departments in many countries state that a gift must be sent from an individual to an individual.
  
  
• Each country has prohibited items that are barred from entry. For example medicine and tobacco are prohibited from entry to France, dairy products are prohibited from entry to Australia. If you are not sure if your shipment contains prohibited items, feel free to call our Customer Service Team for advice.
  
  

For detailed information and a sample shipping document for sending a gift to the U.S. please visit this page

After completing the shipping documents, you may drop-off your shipments at any of our FedEx World Service Centers, FedEx Authorized Shipping Centers, or simply call our Customer Service Team to arrange pick up if you already have a valid FedEx shipping account.
Please visit our drop-off locations to check out locations and business hours.

Go to our home page and simply enter the tracking numbers in the “Track Shipments” box. We will then supply real-time information about the delivery status and location of any package in our delivery network. You can also check package status by calling our Customer Service Team.

Please call our Customer Service Team if you need further assistance.
Happy Holiday Shipping!