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Posted on January 2, 2018

Temporary Station Relocation in Kunshan

In order to improve your shipping experience, the KNCA station will close for renovation on January 21, 2018. Starting January 22, 2018, the KNCA operations team will offer its regular FedEx service offering at the temporary location listed below – service will not be impacted. Please note that if you wish to pick up or drop off a package, you will need to go to the below station.

Temporary Station Location:

Building C, No 22 South Tai Hu Road, Kunshan, Jiangsu Province

Business Hours: Mon-Fri 10:00-20:00, Sat 10:00-18:30

Telephone Number: 0512-88848930

The KNCA operations team will return to the KNCA facility in May 2018. As we get closer to the date, we will provide you with the details about the newly renovated station and when we will be resuming operations there.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International)

Previous Posts

Service Update for 2017 BRICS Summit in Xiamen China

Posted on August 31, 2017

To ensure the success of the 2017 BRICS Summit, which will take place in Xiamen September 3 - 5, the national and municipal governments will implement a series of security measures in the run-up to and during the BRICS Summit that impact express shipments. The state and local governments will be enforcing precautionary measures for express shipments in the Xiamen government-controlled area1. The current service changes are as follows:

  • FedEx International Service:

      Outbound (OB) Shipments

    • Aug 18 - Sep 6: Same-day service will be suspended in Xiamen.

    • Aug 18 - Sep 6: Xiamen, Zhangzhou, Quanzhou, Putian and Fuzhou do not accept the following items:

      "Small, low, slow" aircraft, batteries, liquids, powder, chemical products, battery items (including mobile phones, notebooks, IPad), magnetic items, whether or not there are "non-dangerous proof” issued by Dangerous Goods Management (DGM) and other authorities;

    • Aug 18-Sep 6: Only offer drop-off service for Quanzhou and Putian cash payment shipments, the drop-off station is JJNA.

    • Aug 24 - Sep 5: There will be a 1-3 day delivery delay for shipments originating from Xiamen, Zhangzhou, Quanzhou and Putian.

    • Inbound (IB) Shipments

    • Aug 24 - Sep 6: Only HAL service is available in Xiamen and Zhangzhou (XMNA). There is no delivery service.

    • Aug 24 - Sep 6: There will be a 1-3 day delivery delay for shipments to Xiamen, Zhangzhou, Quanzhou and Putian.

  • FedEx Domestic Service:

    • Aug 18 - Sep 6: Xiamen, Zhangzhou, Quanzhou, Putian do not receive the following items:

      "Small, low, slow" aircraft, batteries, liquids, powder, chemical products, battery items (including mobile phones, notebooks, IPad), magnetic items, whether or not there are "non-dangerous proof" issued by Dangerous Goods Management (DGM) and other authorities.

    • Aug 18-Sep 6: Only offer drop-off service for Quanzhou and Putian cash payment shipments, the drop-off station is JJNA.

    • Aug 20 – Sep 6:. Inbound and outbound Priority Delivery Service (PDS) and General Delivery Service (GDS) will be delayed 1-3 days in Xiamen, Zhangzhou, Quanzhou and Putian. Only HAL service is available in Xiamen and Zhangzhou, the station is XMNA. There is no delivery service.

Please note that the above services are subject to changes in the government’s policy and will be adjusted accordingly at any time.

We realize these temporary regulations and service changes may cause some inconvenience. Please be assured that FedEx will provide the best possible service during this time to ensure that your shipments are delivered safely and punctually.

In conjunction with our close communication with the relevant Chinese government departments, we will keep you informed of the most up-to-date news.

For further information, please contact your sales representative, call our customer service hotline at 400.889.1888 (Domestic), 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.

Remarks
1. For the government-controlled area definition, please refer to the information provided by the Xiamen government.

South China New Pre-clearance Service Launch

Posted on January 5, 2017

In order to provide you with better service, FedEx China will launch a new pre-clearance service for all South China (SCN) inbound shipments cleared in Guangzhou gateway effective January 4, 2017. With the new service, shippers who provide the required documentation before shipment’s arrival will enjoy an early customs declaration process, which will help you reduce the risk of customs delay.

Guidelines

Shipper:

Consignee:

  • Consignee provides the clearance document to SCN Operations team no later than 14:00 of the shipment arrival date.

For further information, please contact your Sales Representative, call our Customer Service Hotline at 800.988.1888/400.886.1888 (International), or visit our official website at fedex.com/cn.

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