File a Claim
You can file a FedEx Express claim online (Spanish only) or by downloading the following claim form and instructions in PDF format (Spanish only). You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s). You can also follow up on an existing claim (Spanish only) by clicking here.
Contact FedEx By Phone
Tel: 01.8000.110.339 (dialing from any city in Colombia)