FedEx Careers - Available Jobs Positions

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Operations

Ops Manager

Position Purpose:

To plan, direct, and control all operations in the assigned location in a way that provides the maximum service to customers while maintaining a cost effective operation while meeting all company standards.

Minimum Requirements:

College Degree/Equivalent. Five (5) years business experience, including two (2) years previous experience in the airline or transportation industry. Previous supervision or management experience in the service industry strongly preferred. Excellent communication skills written and oral. Strong human relations skill. Must possess a valid Drivers License with a good record. Able to travel. Fluent in English

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Courier

Purpose of the Position:

To provide courteous and efficient delivery, sorting, and pick-up of packages and ensure shipment of packages by completing all necessary paperwork and checking shipments for conformance to FedEx Express features of service.

Minimum Requirements:

High School degree/Equivalent. Must possess appropriate license for vehicle assigned in accordance with specific country regulations. Good driving record. Good verbal and written communication skills, human relations, and team player. Must be 21 years old or over. Customer orientated with good organizational skills. Ability to lift 70 lbs. (32kgs) and to maneuver any single package weighing up to 150 lbs. (68kgs) with appropriate equipment. Must be able to work variable shifts including weekends and holidays when needed. Must be able to successfully complete mandatory training for this position.

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Service Agent

Position Purpose:

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

Minimum Requirements:

High School degree/Equivalent. Previous clerical or customer service experience in a service environment. Good general office skills and computer literacy are required. Excellent communication, organizational and human relations skills. Clear and articulate speaking voice. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Spoken and written fluency in local language and demonstrated fluency in English as determined by results of TOEIC exam. Able to work variable shifts including weekends and holidays as required. Must be able to successfully complete mandatory training.

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Operations Coordinator

Position Purpose:

Provide daily operational and administrative support to Sr Manager or a Manager in ground ops, ramp, ensuring the most effective utilization of time and effort.

Minimum Requirements:

College degree/Equivalent and two (2) years business experience, preferably in express, cargo, airline, or transportation industry. Good verbal, written, and oral communication skills. Computer literate. Good administrative, clerical, and people skills. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Able to work variable shifts including weekends and holidays as required. Must be able to successfully complete mandatory training.

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Shuttle Driver

Position Purpose:

Transports freight from the airport to the FedEx facility and back and provides additional administrative and clerical support.

Minimum Requirements:

High School Degree/Equivalent. Valid Drivers License with a good driving record. Previous customs experience preferred. Must have experience driving heavy vehicles. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Able to work variable shifts including weekends and holidays as required. Must be able to successfully complete required training.

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Dispatcher

Position Purpose:

To plan and execute Courier route assignments based on workforce availability and scheduling parameters . Coordinate pickup and delivery coverage to preserve FEC service standards.

Minimum Requirements:

High School Degree/Equivalent. A minimum of Eighteen months (18) Courier or Service Agent within FedEx. Knowledge of city geography and traffic flow. Must have a valid Drivers License and good driving record. Good communications skills written and verbal. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Basic knowledge of English. Able to work variable shifts including weekends and holidays as required. Must be able to successfully complete required training.

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Customs Coordinator

Position Purpose:

To perform any and all duties relevant to the processing of customs entries in accordance with country’s clearance regulations. To work directly with customer to ensure fast, efficient customs clearance of all inbound and outbound shipments

Minimum Requirements:

Associate’s degree/Equivalent work experience plus five (5) years experience in a customs environment working with diverse types of international freight is required. Knowledge of country’s customs service regulations and legislation for inbound and outbound clearance is necessary. Good planning analytical and communication skills required. Computer literate. Fluent in English.

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Operations Agent

Position Purpose:

To perform routine administrative and clerical and warehouse duties necessary for efficient and effective station operations.

Minimum Requirements:

High School Degree/Equivalent. Previous clerical experience, basic computer skills and data entry, and/or general office skills. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Able to work variable shifts including weekends and holidays as required.

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Sr. Secretary

Position Purpose:

Provides advanced administrative support for a manager with country wide responsibilities.

Minimum Requirements:

Associate Degree/ Equivalent. Three (3) years related secretarial experience. Excellent communication skills (written/verbal). Good Human Relations Skills. Customer Service oriented. multi-tasking abilities required. Computer literate with good knowledge of Word, PowerPoint and Excel. Excellent grammar and punctuation. Fluent in English.

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Call Center

Manager Customer Service

Position Purpose:

To manage the Call Center, Trace, Air Freight, and Business Service center in a way that provides maximum service to customers while maintaining a cost effective operation.

Minimum Requirements:

Two years University/College or equivalent. Four years business experience including one year in related industry. Previous management or supervisory experience in a service environment strongly preferred. Must have excellent communication (written/oral) skills. Must be fluent in English. Able to work under pressure in a changing work environment.

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Customer Representative

Position Purpose:

To perform a variety of customer service duties to support efficient international express operations; responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or through the use of FedEx systems.

Minimum Requirements:

High School Degree/Equivalent. Some college preferred. Previous customer service related experience in a service environment. Must be computer literate. Clear and articulate speaking voice. Excellent human relations, communication, and telephone etiquette skills. Problem-solving and organizational skills. Ability to prioritize and adapt to changing environment. Spoken and written fluency in local language and demonstrated fluency in English. Experience in Sales preferred. Able to work variable shifts including weekends and holidays as required. Must be able to successfully complete required training.

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Customer Representative Solutions

Position Purpose:

To ensure the resolution of customer issues/problems/requests through troubleshooting, research and data compilation via telephone, fax, email, internet and face-to-face customer visits. Provide in-depth, specialized assistance in the areas of Claims, Freight, Trace, Dangerous Goods, Customs, etc. Demonstrates independent decision-making abilities to result in the mutual satisfaction of the customer and FedEx .

Minimum Requirements:

High School diploma. Some college preferred. Spoken and written fluency in local language as well as English. Must successfully complete the Reading, Listening, and math sections of the basic Skills Test. Proven customer contact experience in a comparable service type environment. FedEx Call Center Experience preferred. Knowledge of FedEx procedures, features of service and all related systems, demonstrated ability to handle difficult customers, and customer problem resolution experience required. Sales experience preferred. Ability to communicate effectively under pressure. Time management and strong organizational and interpersonal skills. Ability to work with limited supervision. Able to work variable shifts including weekends and holidays as required. Must be able to successfully complete required training and obtain a satisfactory grade on the math skills test.

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One Call Representative

Position Purpose:

Provide specialized, enhanced, pro-active service to top accounts. Analyze and resolve ongoing service problems for top accounts.

Minimum Requirements:

College degree preferred. Three (3) years experience in customer problem/resolution. FedEx Call Center Experience preferred. Excellent verbal and written communication skills. Detail oriented. Proven ability to effectively negotiate sensitive customer issues. Strong organizational and interpersonal skills. Spoken and written fluency in local language as well as English. Able to work variable shifts including weekends and holidays as required. Must be able to successfully complete required training and obtain a satisfactory grade on the math skills test.

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Engineering

Industrial Engineer

Position Purpose:

To implement interface with field and service engineering management, manpower, and systems projects designed to reduce operating expenses, increase revenues, and improve customer service.

Minimum Requirements:

Bachelor's degree in Industrial Engineering or other quantitative discipline. Two years professional experience in related field. Knowledge of Computer Systems/Programming. Good communication written and analytical skills. Fluent in the English language.


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Properties

Properties Specialist

Position Purpose:

To act as project management coordinator in the design or construction of medium to large projects (i.e. GSE building, ramps paving, etc) and facilities expansion ensuring that project budget schedules, corporate standards, and quality standards are met . Conducts necessary real estate negotiations.

Minimum Requirements:

Bachelor's degree/equivalent in Architecture, Engineering or Construction. Five (5) years professional experience encompassing architectural, engineering and construction disciplines in the development and completion of large projects with emphasis on project management/construction management and administration of capital projects. Strong knowledge of local government and business practices. Strong basic management, human relations and communications skills. Travel required. Fluency in English.

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Marketing

Marketing Specialist

Position Purpose:

To perform an intermediate level of duties in developing and coordinating the implementation of Country and/or District marketing programs in support of approved marketing plans; to contribute to the achievement of volume goals; and analyze international marketing opportunities and/or problems

Minimum Requirements:

Bachelor's Degree in Marketing or Business Administration. Two (2) years professional marketing or sales working experience in a Corporate environment of which one (1) year must be in marketing. Marketing experience preferred. Desktop publishing skills preferred. Written and spoken fluency in local language as well as English.

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Security

Sr. Security Specialist

Position Purpose:

Responsible for administering security programs for FedEx management, employee groups, and customers.

Minimum Requirements:

Bachelor's degree/Equivalent. Five (5) years Law Enforcement/Airline Security or related professional experience. Knowledge of country's security laws, regulations, and requirements. Good investigative, analytical, and communication skills. Fluency in English. Travel required.

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Legal

Attorney II

Position Purpose:

To provide legal counsel and advice to the company to ensure the effective operation in accordance with country laws.

Minimum Requirements:

Juris Doctorate degree and local license required. Superior academic record. Four (4) years legal experience and demonstrated competence as a practicing attorney. Experience in regulatory, finance, and international law preferred. Excellent research and writing skills. Strong negotiation, human relations, and communication skills. Written and spoken fluency in local language as well as English.

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IT

Telecommunication Manager

Position Purpose:

To direct the design, development, and operational support in the area of telecommunication equipment, radio/DADS system, data systems, video, and micro computer systems.

Minimum Requirements:

Bachelor’s degree/Equivalent in Computer Science or management science. Master’s degree preferred. Six (6) years professional experience in program management and telecommunications which includes three (3) years in communication research, radio, voice data, network design, traffic engineering, and computer architecture network modeling. Experience in proposal review, computer systems (mainframe and micros), CPM, PERT, and other engineering base project control and tracking systems. Knowledge of international telecommunications regulatory issues. Strong human relations, analytical, and communication skills. Fluent in English. Travel required.

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Associate Telecom Analyst

Position Purpose:

To perform routine technical assignments in telecommunications such as monitoring, assisting with installation, testing, and maintaining telecommunication equipment and systems.

Minimum Requirements:

Bachelor's degree/equivalent in computer technology or electronic technology. Two (2) years experience in computer installation and maintenance of telecommunications equipment. Knowledge in the use of computer diagnostics and troubleshooting techniques. Knowledge of various components of a complex telecommunications network including telecommunications software. Fluent in English.

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Telecom Analyst

Position Purpose:

To provide technical assistance in the resolution and correction of network troubles in the installation, maintenance, and operation of telecommunication equipment.

Minimum Requirements:

Bachelor's degree/equivalent in computer technology or electronic technology. Five (5) years experience in computer installation and maintenance of telecommunications equipment. Knowledge in the use of computer diagnostics and troubleshooting techniques. Knowledge of various components of a complex telecommunications network including telecommunications software. Fluent in English.

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Sales

Account Executive

Position Purpose:

To directly sell all FedEx products and services to present FedEx customers and potential customers in a defined geographic territory.

Minimum Requirements:

Bachelor's Degree/Equivalent. Two (2) years professional, commercial, or industrial sales experience. Must have excellent written and verbal communication skills. Self motivated. Ability to plan, organize, and prioritize. Strong human relations and negotiation skills. Ability to make presentations to small and large groups. Travel required. Computer literate. Fluent in English.

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Telephone Sales Rep

Position Purpose:

To sell FedEx services to customer through approved techniques, in an assigned geographic area; to make presentations for prospective and established accounts; and to service existing accounts.

Minimum Requirements:

Bachelors Degree or College student preferred. Experience in commercial, industrial, or telephone sales. Knowledge of effective telephone sales techniques, excellent negotiation, and communications skills. Clear and articulate speaking voice and the ability to organize large amounts of information. Fluent in English.

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Human Resources

Human Resources Representative

Position Purpose:

To perform duties necessary to deliver Human Resources services within a specific department or geographical area; to plan, communicate, implement, and control activities to ensure maximum efficiency, cost effectiveness, and adherence to overall corporate philosophy and policy/procedures.

Minimum Requirements:

Bachelor's degree/equivalent. Professional accreditation preferred. Two (2) years professional experience in one or more of the following areas with demonstrated knowledge in the majority of the remaining areas: recruitment, compensation administration, benefits administration, employee and labor relations, training and development, and safety. Fluent in English. Strong human relations and communication skills.

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Vehicle Maintenance

Vehicle Administrator

Position Purpose:

To plan and coordinate the repair of FedEx vehicles with commercial maintenance vendors; ensures that vehicle appearance and operating conditions reflect corporate standards and provides operators with safe and dependable vehicles; ensures that all vehicle requirements for the field are met on a timely and efficient basis..

Minimum Requirements:

Associate’s degree/equivalent in technical training. Eight (8) years in preventive maintenance operations on automotive-related equipment. Knowledge in trouble-shooting /diagnosing of gasoline and diesel automotive equipment. Good human relations and communication skills. Travel required. Ability to work without supervision for extended time periods. Must possess a valid driver’s license Good knowledge of English.

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Sr. Global Technician

Position Purpose:

To provide field operations/maintenance work for field vehicle fleet and Ground Support Equipment which require preventive maintenance, troubleshooting repairs and/or modifications.

Minimum Requirements:

Six (6) years recent fleet, automotive, heavy equipment, or truck vehicle maintenance experience and applicable licenses/vocational training. Knowledge of the use and operation of all automotive equipment and testing equipment, gauges, and tools normally associated with the troubleshooting and repair of industrial hydraulic, gasoline, electrical and diesel automotive equipment. Ability to work without supervision for extended time periods. Must be able to lift and maneuver heavy vehicle industrial components. Experience with welding and basic D.C. electrical troubleshooting preferred. Must possess a valid driver’s license. Good knowledge of English.

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