FedEx is one of the world's best known and respected companies and working here means working for an innovator and leader in express delivery. The Customer is at the centre of everything we do and our employees are committed to making every FedEx experience outstanding.
The culture here is like no other. FedEx puts its people first because they are our most important asset through which we can achieve our business goals. It fosters an environment where each person has a significant contribution to make to a team, and is then rewarded for their hard work and contribution. FedEx is consistently recognised for its progressive and innovative policies, programmes and benefits and stimulating working environment.
Our Job Profiles
As you would expect for a Company of our size, we have people performing many different jobs that offer various career paths.
The majority of our positions are customer-facing (Couriers, Customer Service Representatives, Sales Professionals etc.), although we have of course other roles (in functions such as IT, Marketing, Finance, Planning & Engineering and HR) that help support the business in achieving its goals.
The face of FedEx to our customers, you will organise and complete the collection and delivery of their packages. Working within an assigned area, this is more than just a driving job.
Building strong relationships with your customers, you will ensure that we continue to deliver an outstanding customer experience.
Customer Relation Representative
Our Customer Service teams are dedicated to understanding each customer's needs and then doing absolutely whatever it takes to help them. You will be a good listener, patient and kind by nature, with a real desire to help others.
Problem solving skills will be supported by your accuracy and attention to detail.
Planning & Engineering
The department „Planning & Engineering“ has a central role in planning and continuously improving operational processes within FedEx and plays an essential part in developing new business areas and service offerings.
Creation, implementation and coordination of projects with the goal to excel productivity and efficiency in all operational areas are regular tasks as well as flight and network planning.
Handlers (Warehouse & Ramp)
Our Handlers ensure that all our customers' packages get to the right place, on time. Sorting and moving packages and freight, you will make sure that happens. As well as checking labels for correct destinations, you will identify packages needed by Customs and use advanced scanning technology to allow customers to track their packages.
For this critical part of our international delivery process, you will work closely with Customs officials to ensure that proper checks and processes are completed. Using our in-house computer systems, you will prepare formal documentation for Customs clearance.
FedEx has an impressive range of products and services to offer customers across every industry sector. Dependent upon location, there are opportunities for both Field Sales Executives (managing an assigned territory) and Inside Sales Representatives (developing business over the telephone).
As a member of this team you'll be educating clients, professionally assessing their detailed business needs and making expert recommendations for services.
Customer Financial Services
As part of the Customer Financial Services team, you’ll ensure our customers understand the charges we have applied to their account and resolve any issues. Talking directly to customers, you will provide information and explanations regarding payment.
You will be expected to resolve problems through both standard and customised solutions, using your excellent communication skills and attention to detail.
As a Manager you will be responsible for FedEx's most imporant asset - the people. You will need to be a genuine leader, who can generate trust and respect and champion the company's aim to make every customer experience outstanding.
You have to liaise with other managers, learn about different areas of the organisation and discover how you can develop everyone's contribution.
Our company and our people
FedEx Express invented express distribution and is the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days.
We are a world class company and, at its core, is all about people. We are proud of the exceptional ability of our team members who help make each and every customer interaction outstanding.
Watch the video below and find out more about our business and the people behind the success here.