Billing / Invoice FAQ's
How can I request a copy of my invoice / awb / credit note?
- Please contact our Customer Financial Service department at 0800 133 339
- Or send an email to
billcz@fedex.com and mention invoice and/or awb number.
I would like to send a package, can you arrange to have it picked-up?
- Please contact our Customer Service department at our free toll number 0800 133 339
I received an invoice, but it does not show my discount?
- Please check if weight and service correspond with the information on your awb
- Contact our Customer Financial Service department at 0800 133 339
- Or send an email to
billcz@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
The package arrived damaged / late and I wish to file a claim. How/what should I do?
- You need to send a written document ( fax / email / letter) and send it to the FedEx Claims department
- Attention: A claim must be submitted within 21 days after shipdate if your shipment is damaged, within 45 days when your shipment is lost.
FedEx GTS
Cargo Terminál Menzies
K Letišti 57/1049
161 00 Praha 6
How do I receive a refund or adjustment to my invoice?
- Refund: Please contact our Collection department at 0800 133 339
- Adjustment: Please email r Customer Financial Service Department to
billcz@fedex.com
- You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email.
How can I open an account with FedEx?
- At time of pick-up, you can contact our Customer Service department at our toll free number 0800 133 339 and an account will be created for you immediately.
- An fax/ letter can be send to our Customer Financial Services at the following
- Fax: +420 233053152
- Address information:
FedEx GTS
Cargo Terminál Menzies
K Letišti 57/1049
161 00 Praha 6
How do I fill in my awb?
- You can find all details on the html: www.fedex.com/cz/shippingguide
*FedEx service guide
- You can always contact our customer services at our toll free number 0800 133 339
Why do I receive 2 invoices for the same shipment?
- On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to Czech customs to have your shipment declared.
- If this is not the case you can contact our Customer Financial Services at 0800 133 339 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Email:
billcz@fedex.com
Address information :
FedEx GTS
Cargo Terminál Menzies
K Letišti 57/1049
161 00 Praha 6
Can I get the price / rate for a shipment I would like to send?
- You can contact our Customer Service department if you already have your shipping details at our toll free number 0800 133 339
- You can contact our Telesales Department at 0800 133 339. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.
Can I get the price / rate for a shipment I would like to send?
- You can contact the Customer Financial Services at 0800 133 339
Can my invoice be sent to an additional address?
- Yes, this is possible, you should contact our Customer Financial Services to communicate the needed details.
You can call the general number 0800 133 339 or send an email to billcz@fedex.com
What is a dimensional weight and how do you calculate this?
How is the fuel surcharge calculated?
How are the duty / tax calculated?
- To get the exact calculation or information on duty and tax charges you should contact our Customs services at 0800 133 339
The duty /tax charge is incorrect. How do I dispute these charges?
- If your IM4 document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Czech customs.
- Address information:
FedEx GTS
Cargo Terminál Menzies
K Letišti 57/1049
161 00 Praha 6
How can I register for an invoicing on line access?
Can I have a statement of my account?
- This is handled by the credit and collection department.
- You can send an email / call / fax the Collection services at +420 233053152
Address information :
FedEx GTS
Cargo Terminál Menzies
K Letišti 57/1049
161 00 Praha 6
What methods of payments may I use for my FedEx shipment?
- You can pay your FedEx invoice with the giroslip attached to your invoice.
- You can pay by credit card at time of pick-up. Please check your "expire date", as this needs to be valid.
- You can pay by credit card, linked to your FedEx account number.
You can call our Collection services at 0800 133 339.
What is the mailing/email address to reach the invoicing department?
- billcz@fedex.com
- FedEx GTS
Cargo Terminál Menzies
K Letišti 57/1049
161 00 Praha 6
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