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Printable Version Customer Service


For online help, Write To FedEx.


Online Customer Service




  • Pick-up request
    Prepare a shipment and schedule a courier online with FedEx Ship Manager at fedex.com. Access FedEx Ship Manager at fedex.com by clicking on "Ship" at the top of the screen from any page on fedex.com.

  • Service and price information
    From any page on fedex.com, click on "Rates" at the top of the screen to view the FedEx List Rates. You can consult our transit times and service availability online as well.

  • Package status and Proof of Delivery

    How do I track a package on fedex.com?
    From any page on fedex.com, click on "Tracking" at the top of the screen. At the main Tracking page, enter the tracking numbers from your shipping label receipt.

    How do I find a Proof of Delivery on fedex.com?
    From any page on fedex.com, click on "Tracking" at the top of the screen. At the main Tracking page, enter the tracking numbers from your shipping label receipt. Once the shipment is delivered, you can see who signed for it on the results page.


  • Open an Account
    Open a FedEx account online today and start taking advantage of all that FedEx offers.



File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).




Customer Service Phone Numbers




FedEx Customer Service
For informations related to FedEx services or to book a pick-up

0800 123 0800

Customer Service Hours   Monday - Friday    8:00 - 19:00

FedEx Customs Brokerage Services
For questions related to the customs clearance of your shipments
 
(0 69) 69 81 03 10
Customer Invoicing Services
For questions related to
your invoices
Federal Express Europe Inc
Langer Kornweg 34K
D-65451 Kelsterbach
Email: billde@fedex.com
 
Tel: 06107 937 156
Fax: 06107 937 456
Technology Support Center
For technical questions or issues related to FedEx Customer Automation products
email: techsupport_emea@fedex.com
 Tel: 08000225125


Sales Phone Numbers




For questions related to FedEx prices

(0 61 06) 69 66 70


Additional Services