Printable Version Customer Service

Online Customer Service

Pick-up request
Prepare a shipment and schedule a courier online with FedEx Ship Manager at fedex.com. Access FedEx Ship Manager at fedex.com by clicking on "Ship" at the top of the screen from any page on fedex.com.
Service and price information
From any page on fedex.com, click on "Rates" at the top of the screen to view the FedEx List Rates. You can consult our transit times and service availability online as well.
Package status and Proof of Delivery

How do I track a package on fedex.com?
From any page on fedex.com, click on "Tracking" at the top of the screen. At the main Tracking page, enter the tracking numbers from your shipping label receipt.

How do I find a Proof of Delivery on fedex.com?
From any page on fedex.com, click on "Tracking" at the top of the screen. At the main Tracking page, enter the tracking numbers from your shipping label receipt. Once the shipment is delivered, you can see who signed for it on the results page.
Open an Account
Open a FedEx account online today and start taking advantage of all that FedEx offers.

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).

Customer Service Phone Numbers

FedEx Customer Service
For informations related to FedEx services or to book a pick-up

0800 123 0800

Customer Service Hours Monday - Friday 8:00 - 19:00

FedEx Customs Brokerage Services For questions related to the customs clearance of your shipments	(0 69) 69 81 03 10
Customer Invoicing Services For questions related to your invoices Federal Express Europe Inc Langer Kornweg 34K D-65451 Kelsterbach Email: billde@fedex.com	Tel: 06107 937 156 Fax: 06107 937 456
Technology Support Center For technical questions or issues related to FedEx Customer Automation products email: techsupport_emea@fedex.com	Tel: 08000225125

Sales Phone Numbers

For questions related to FedEx prices

(0 61 06) 69 66 70

Additional Services