Duties and Taxes

Why do I have to pay Duty and Tax?

You may not have been expecting to receive a Duty and Tax Invoice so we’ve put together some Frequently Asked Questions to help you understand what these charges include. If you have any further questions, please contact Customer Service on 70 233 332.

What is Duty and Tax and why should I pay?

What is Duty and Tax?
Customs Duty is a tax charged on all products shipped from outside of the EU. Controlled by SKAT, the purpose of Duty is to bring the cost of imported goods up to the same cost as those produced within the EU to keep competition fair. 

Who has to pay?
The person or business receiving the shipment is legally obliged to pay Duty unless the sender has agreed to accept these charges in the contract of sale.  

What is the clearance administration charge?
FedEx pays the Duty and Tax charges on your behalf to ensure we can deliver your shipment as quickly as possible. This incurs an administration fee of 2.5% of the combined Duty and VAT charge or 145.00 DKK (whichever is greater).

Why didn’t you tell me I was going to be charged?

Why didn’t FedEx Express advise me of this at the time of delivery?
Where possible, we will contact you in advance with an estimated cost of Duties and Taxes prior to your shipment being assessed by SKAT. However, this is not always possible and we are often not aware of the charges levied until after we have delivered your package.

What if I have already paid Duty and Tax?

I paid Tax when I purchased this item
Goods purchased from outside of Denmark may be subject to tax charges from the originating country and the shipper may charge you for this. If this is the case, SKAT import charges will still be levied when the goods enter Denmark, as this is a separate charge.  

I pre-paid Duty and Tax charges before delivery
At the time of import, you may be charged an estimated figure. This is calculated prior to an assessment of your shipment by SKAT. If the estimate is lower than the final charge you will be required to pay the difference, and if it is higher we will refund the difference.

If the amount of your invoice is different to the amount you pre-paid, please call Customer Service on 70 233 332.

I believe the shipper paid for all charges relating to this shipment
Duty and Tax charges are not assessed until the shipment enters Denmark. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax.

I don’t think this shipment should incur Duties and Taxes

I am a temporary visitor to the UK
You will need to pay the import charges but may be entitled to claim the charges back when you leave Denmark. This depends on the individual circumstances of your package. Please contact Customer Service on 70 233 332 for further information.  

I purchased my goods online
The prices advertised on websites outside of the EU often do not include Danish Duty. This can make products appear cheaper when compared to Danish prices. Konkurrence- og Forbrugerstyrelsen advises that buyers check for additional costs before purchasing. For more information and advice visit forbrug.dk.

The shipment is a gift
Items up to 360.00 DKK in value that meet the following SKAT criteria are not liable for import charges:

  • The sender must be a private individual and the consignee must take delivery at a private address.
  • The gift must be sent free of charge and be of an ‘occasional nature’.
  • The word “gift” must be marked on the Air Waybill and commercial invoice.
  • All items must be itemised with their own full description and value.

Please note that items containing alcohol and tobacco will incur Excise Duty. Items containing food may need to have additional documentation and be subject to further checks which could result with additional charges.

The shipment contains samples
Samples can be imported to Denmark without Duty or Tax charges as long as they meet the following SKAT conditions:

  • Can only be used as samples.
  • Are of a negligible value.
  • Intended to obtain orders for the type of goods represented.

The commercial invoice and any other paperwork provided with the shipment must declare this information. This will enable SKAT to make the appropriate entry.

My goods are second hand
SKAT assess Duty and Tax liability regardless of age or previous ownership. If you purchase antiques or original artwork there is a reduced rate of VAT where goods meet the correct criteria.

What if I no longer want the shipment?

How do I reject the shipment?
To be classed as a rejected import, your shipment must comply with the following SKAT criteria:

  • The goods are defective, were damaged before clearing customs or do not comply with the suppliers terms and conditions of contract.
  • All claims must be made before the goods are returned or destroyed.
  • All claims must be made within 12 months of the original entry to SKAT.

You will need to pay any Duties and Taxes to FedEx, and process a claim directly with SKAT to reject your shipment.

Where can I find more information?

More information about Duties and Taxes
Contact SKAT on 72 22 18 18 or visit the SKAT website.

Consumer advice about products sold by companies outside of Denmark
Contact Konkurrence- og Forbrugerstyrelsen on 41 71 50 00 or visit their website.

I have a general invoice or account enquiry
Click here to submit your details online or contact Customer Service on 70 233 332

How to Pay

  • BACS

BACS

Account name: Federal Express Corporation, Danmark
Bank: HSBC Bank PLC
IBAN number: DK41 0859 0000 1020 842
BIC code: HAND DK KK

IMPORTANT! Please include your invoice number when making the payment.  

  • Credit or Debit Card

Credit or Debit Card

Use our automated service by calling 70 233 332

Please remember to have your invoice number ready.

All information is correct at time publication and Federal Express Europe Inc accepts no responsibility for information relating to third party contact details changing without prior notice. SKAT makes the final decision on all imports. Terms and conditions regarding your Federal Express Europe Inc invoice are printed on the reverse of the invoice.