Billing / Invoice FAQ's

ShowTop Three Questions
How can I request a copy of my invoice / awb / credit note?

  • Please contact our Customer Service department at 32 46 44 43
  • Or send an email to invhelp@fedex.com and mention invoice and/or awb number.

I would like to send a package, can you arrange to have it picked-up?

  • Please contact our Customer Service department at our toll number 80 333 999

I received an invoice, but it does not show my discount?

  • Please check if weight and service correspond with the information on your awb
  • Contact our Customer Service department on 32 46 44 43
  • Or send an email to invhelp@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.

ShowGeneral Questions
The package arrived damaged / late and I wish to file a claim. How/what should I do?

  • You need to send a written document ( fax / email / letter) and send it to the FedEx Claims department
  • Attention: A claim must be submitted within 21 days after delivery of the shipment if your shipment is damaged or within 9 months after the package was tendered to FedEx when your shipment is lost.

Fax: 32 46 44 38

Email information:
Denmark@fedex.com for Danish customers

Address information:
FedEx Customer Service
Claims Department
Kystvejen 28-30
2770 Kastrup

How do I receive a refund or adjustment to my invoice?

  • Refund: Please contact our Collection department at 32 46 44 43
  • Adjustment: Please contact our Revenue Service Department at 32 46 44 43 or email to invhelp@fedex.com
  • You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email.

How can I open an account with FedEx?

  • At time of pick-up, you can contact our Customer Service department at our toll free number 80 333 999 and an account will be created for you immediately.
  • An email/ fax/ letter can be send to our Revenue services at the following
    o email address:invhelp@fedex.com
    o Fax: 32 46 44 38
    o Address information:
    FedEx Express
    Invoice adjustment department
    Kystvejen 28-30
    2770 Kastrup

How do I fill in my awb?

  • You can find all details on the www.fedex.com/dk
    *FedEx service guide
  • You can always contact our customer services at our toll free number
    80 333 999

Why do I receive 2 invoices for the same shipment?

  • On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
    These charges are always billed on a separate invoice.
    So you can check if it concerns a Freight invoice or a Duty and Tax invoice.

    Freight invoice: On this invoice FedEx charges you the transportation costs to send or receive a shipment.

    Duty and tax invoice: This invoice is the charge FedEx has to pay to Danish customs (or other customs) to have your shipment declared.

  • If this is not the case you can contact our Revenue services at 32 46 44 43 to get more info and to request eventually a credit.
    You can also Fax, email or send a letter.
    Fax: 32 46 44 38
    Email: invhelp@fedex.com
    Address information :
    FedEx
    Invoice Adjustement department
    Kystvejen 28-30
    2770 Kastrup

Can I get the price / rate for a shipment I would like to send?

  • You can contact our Customer Service department if you already have your shipping details at our toll free number 80 333 999
  • You can contact our Telesales Department at 32 46 44 44. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.

Can I get the price / rate for a shipment I have send but not invoiced yet?

  • You can contact the Revenue services at 32 46 44 43

Can my invoice be sent to an additional address?

  • Yes, this is possible, you should contact our Revenue Services to communicate the needed details.
    You can call the general number 32 46 44 43 or send an email to invhelp@fedex.com

What is a dimensional weight and how do you calculate this?

  • The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
    The charges only apply on your own packaging, not the FedEx packaging.
  • How is this calculated:
    Calculation is based on the length , height and width of your package.

 

Dim weight in Kilos = Length X width X height ( in CM )
5,000
Dim weight in Pounds = Length X width X height ( in inches )
139

How is the fuel surcharge calculated?

How are the duty / tax calculated?

  • To get the exact calculation or information on duty and tax charges you should contact our Customs department at 80 333 999
  • An email can be send to invhelp@fedex.com
  • Or fax: 32 46 44 38

The duty /tax charge is incorrect. How do I dispute these charges?

  • If your Customs document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Danish customs.
  • Address information:

FedEx Express
Regnskabsafdeling
Kystvejen 26-30
2770 Kastrup

How can I register for an invoicing on line access?

Can I have a statement of my account?

  • This is handled by the credit and collection department.
  • You can send an email / call / fax the Collection services at 32 46 44 43
    Fax: 32 46 44 38
    Email: invhelp@fedex.com

Address information :

FedEx Express
Kystvejen 26-30
2770 Kastrup

What methods of payments may I use for my FedEx shipment?

  • You can pay your FedEx invoice via Bankgiro, details attached to your invoice.
  • You can pay by bank transfer. Bank details are stated on the invoice.
  • You can send a check to:
    FedEx
    Kystvejen 28-30
    2770 Kastrup
  • You can pay by credit card at time of pick-up. Please check your “expiry date”, as this needs to be valid.
  • You can pay by credit card, linked to your FedEx account number.
  • You can call our Collection services at 32 46 44 43
  • You can also fax your request at 32 46 44 38 or send an email to invhelp@fedex.com