Printable Version Customer Service


To contact FedEx via E-mail, Write To FedEx.


Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice


File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).



FedEx is represented in Ecuador by a nominated Service Contractor. For more information about the FedEx services available from Ecuador please contact:


Entregas Especiales, S.A.
Tel: 1.8000.FedEx or (02)394.8430
Working hours: Monday – Friday 08:00 – 18:00