FedEx Express Spain Wins ‘Customer Service of the Year, 2012’ Award

Sotto Tempo Advertising Has Chosen the Company Under the International Transport Category

MADRID, Nov. 4, 2011—FedEx Express, the world’s largest express transportation company and a subsidiary of FedEx Corp. (NYSE: FDX), has been honored with the ‘Customer Service of the Year, 2012’ award in the International Transport Category in Spain. Organized by Sotto Tempo Advertising, this award acknowledges and identifies the companies with the best quality customer service by activity.

“We are very proud of this award, which is testament to the extraordinary work our entire Spanish Customer Service team does every day,” said M. Jesús Núñez Arranz, FedEx Express customer relations manager for Spain & Portugal. “Exceptional customer service is at the heart of everything we do at FedEx Express and is the reason why our customers stay with us and enjoy the FedEx experience, over and over. This award recognizes the commitment, team spirit and passion of the people who make up FedEx, guaranteeing outstanding customer service.”

The thorough selection and judging process ran for three months in total, between May and July 2011, during which time participants were asked to complete a variety of reports and questionnaires using the Mystery Shopper technique undertaken by Gesfutur y TNS*. A total of 28 leading companies took part in the award competition.

About FedEx Express
FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories worldwide. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date with a money-back guarantee.

About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $40 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 290,000 team members to remain "absolutely, positively" focused on safety, the highest ethical and professional standards and the needs of their customers and communities. For more information, visit news.fedex.com.

* 160 contacts (interactions) with Mystery Shopper technique, using telephone calls, internet contacts and post mail by Gesfutur between May and July 2011. Reports by TNS.