Printable Version Billing / Invoice FAQ's

General Questions

You need to send a written document ( fax / email / letter) and send it to the FedEx Claims department
Attention: A claim must be submitted within 21 days after shipdate if your shipment is damaged, within 45 days when your shipment is lost.

Fax: 91 6695832

Email information:
es-claims@fedex.com

Address information:
FedEx
Centro de Carga Aérea
Aeropuerto Barajas-
28042 Madrid

Refund: Please contact our Collection department at 902 100 871
Adjustment: Please contact our Customer Financial Service Department at 902 100 871 or email to es-claims@fedex.com
You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email.

You can find all details on the html: www.fedex.com/es
*FedEx service guide
You can always contact our customer services at our toll free number 902 100 871

On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.

Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment. Duty and tax invoice: This invoice is the charge FedEx has to pay to Customs of the destination country to have your shipment declared.
If this is not the case you can contact our Customer Financial Services at 902 100 871 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 91 6695832
Email: es-claims@fedex.com

Address information :
Centro de Carga Aérea,
Aeropuerto Barajas
28042 Madrid

You can contact our Customer Service department if you already have your shipping details at our toll free number 902 100 871.
You can contact our Telesales Department at 902 100 871. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.

Yes, this is possible, you should contact our Customer Financial Services to communicate the needed details.
You can call the general number 902 100 871 or send an email to es-claims@fedex.com

The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.

Dim weight in Kilos =	Length X width X height ( in CM ) 6000
Dim weight in Pounds =	Length X width X height ( in inches ) 166

The fuel surcharge is not a fix charge, but rated on a monthly basis and can be checked here.

To get the exact calculation or information on duty and tax charges you should contact our Customs services at 902 100 871

If your DUA document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Spanish customs.
Address information:

Fedex- Dpto de Aduanas
Centro de Carga Aérea
Aeropuerto Barajas
28042 Madrid

You can find the register form on the FedEx home page.
http://fedex.com/es_english/invoice

You can pay your FedEx invoice with the giroslip attached to your invoice.
You can pay by credit card at time of pick-up. Please check your "expire date", as this needs to be valid.
You can pay by domiciliation.
The needed documents can be obtained by our collection department at 902 100 871.
You can also fax your request at 91 6695832 or send an email to es-claims@fedex.com