Printable Version Billing / Invoice FAQ's

Top Three Questions

How can I request a copy of my invoice / Air Waybill / credit note?
  • Please contact our Revenue Service department at 09 758 5605.
  • Or send an email to invhelp@fedex.com and mention invoice and/or Air Waybill number.
I would like to send a package, can you arrange to have it picked-up?
 Please contact our Customer Service department at 010 800 515.
I received an invoice, but it does not show my discount?
 
  • Please check if weight and service correspond with the information on your Air Waybill.
  • Contact our Revenue Service department at 09 758 5605.
  • Or send an email to invhelp@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.

General Questions

The package arrived damaged / late and I wish to file a claim. How/what should I do?
  • You need to send a written document (fax / email / letter) and send it to the FedEx Claims department
  • Attention: A claim must be submitted within 21 days after delivery of the shipment if your shipment is damaged or within 9 months after the package was tendered to FedEx when your shipment is lost.

    Fax: 09 758 5652.

    Email information:
    fimaster@fedex.com

    Address information:
    FedEx Customer Service
    Claims Department
    Juurakkotie 6
    01510 Vantaa
    Finland
How do I receive a refund or adjustment to my invoice?
 
  • Refund: Please contact our Collection department at 09 758 5605.
  • Adjustment: Please contact our Revenue Service Department at 09 758 5605 or email to invhelp@fedex.com 
  • You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email.Refund: Please contact our Collection department at 09 758 5605.
  • Adjustment: Please contact our Revenue Service Department at 09 758 5605 or email to invhelp@fedex.com 
  • You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email.
How can I open an account with FedEx?
  • At time of pick-up, you can contact our Customer Service department at 010 800 515 and an account will be created for you immediately.
  • An email/ fax/ letter can be send to our Customer Financial Services at the following email address: invhelp@fedex.com,
  • Fax: 09 758 5652
  • Address information:
    FedEx – Revenue Services
    Invoice adjustment department
    Juurakkotie 6
    01510 Vantaa
    Finland
How do I fill in my Air Waybill?
  • You can find all details on the fedex.com/fi
  • You can always contact our customer services at 010 800 515
Why do I receive 2 invoices for the same shipment?
On a FedEx Air Waybill you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.

Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment. Duty and tax invoice: This invoice is the charge FedEx has to pay to Finnish customs to have your shipment declared.

If this is not the case you can contact our Revenue services at 09 758 5605 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 09 758 5652
Email: invhelp@fedex.com

Address information :
FedEx Revenue Services
Invoice Adjustment department
Juurakkotie 6
01510 Vantaa
Finland

Can I get the price / rate for a shipment I would like to send?
 
  • You can contact our Customer Service department if you already have your shipping details at 010 800 515.
  • You can contact our Telesales Department at 09 758 5698. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.
Can my invoice be sent to an additional address?
Yes, this is possible, you should contact our Revenue Services to communicate the needed details. You can call the general number 09 758 5605 or send an email to invhelp@fedex.com
What is a dimensional weight and how do you calculate this?
  • The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
    The charges only apply on your own packaging, not the FedEx packaging.
  • How is this calculated:
    Calculation is based on the length , height and width of your package.

Dim weight in Kilos = Length X width X height ( in CM )
                        5,000
Dim weight in Pounds =   Length X width X height ( in inches )
                         139




How is the fuel surcharge calculated?
  •  The fuel surcharge is not a fix charge, but rated on a monthly basis and can be checked on fedex.com/fi 
How are the duty / tax calculated?
  • If your Customs document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Finnish customs.
  • Address information:

    FedEx - Revenue Services
    Invoicing Department
    Juurakkotie 6
    01510 Vantaa
    Finland
The duty / tax charge is incorrect. How do I dispute these charges?
  • If your Customs document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Finnish customs.
  • Address information:
    FedEx - Revenue Services
    Invoicing Department
    Juurakkotie 6
    01510 Vantaa
    Finland
How can I register for an invoicing on line access?
  • You can find the register form on the FedEx home page fedex.com/fi 
Can I have a statement of my account?
  • This is handled by the credit and collection department.
  • You can send an email / call / fax the Collection services at 09 758 5605.
    Fax: 09 758 5652
    Email: invhelp@fedex.com

    Address information :

    FedEx – Collection department
    Juurakkotie 6
    01510 Vantaa
    Finland
What methods of payments may I use for my FedEx shipment?
  • You can pay your FedEx invoice with the Bankgiro information provided on your invoice.
  • You can pay by credit card at time of pick-up. Please check your “expiry date”, as this needs to be valid.
  • You can pay by credit card, linked to your FedEx account number.
  • You can call our Collection services at 09 758 5605.
  • You can also fax your request at 09 758 5652 or send an email to invhelp@fedex.com
What is the mailing / email address to reach the invoicing department?
  • invhelp@fedex.com 
  • FedEx Express
    Revenue Services
    Juurakkotie 6
    01510 Vantaa
    Finland