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To ensure that your documents, envelopes and packages arrive at their destinations in France and overseas, it takes the dedication of the men and women at FedEx Express who are passionate about their jobs. They give us some inside info about their work.
"My primary responsibility is to clear goods coming from countries outside Europe for customs. I have to classify them and complete a declaration that complies with customs regulations. We declare computer products, high tech products, mechanical products and even more uncommon products like animal cells, on their way to scientists for cancer, genetic and chronic disease research. Years of work have gone into their research so we have to do absolutely everything in our power to make sure that the research scientists receive these packages as quickly as possible. In addition to that time-sensitive kind of freight, we also handle valuable works of art and, really, a little bit of everything. It’s my job to give my customers all the information they need to import products. And, the quicker I am, the better it is for them."
"I work for the in-house Customer Service department at FedEx. I am the key contact for all FedEx international shipping departments associated with all the freight we have coming through the Roissy Airport. Roissy is the global Hub for all the packages we ship throughout Europe, the Middle East and Africa. On a daily basis, I make sure that our customers’ invaluable packages are picked up and delivered safely to their destinations. For example, about a month ago, there was a medical emergency, the box we were shipping would not fit onboard our Athens-bound FedEx plane and had to reach a small Grecian island the next day. I arranged for it to be loaded onto a commercial flight and coordinated Athens airport pickup and next-day delivery to the hospital that needed it. All of our customers’ packages are urgent, so we have to do everything in our power to make sure they arrive on time."
"As a courier, I deliver envelopes and packages to individuals and companies. And, I do my Neuilly- sur-Seine route in an all-electric van. The most important thing, I believe, is to be on time. People use FedEx because they know we’re always fast and on time. I also deliver to law firms and television stations in Neuilly and the television stations really value what I do because, when they need a part for one of their cameras, I can get it to them quickly. The most unusual package I ever delivered was a wooden crate with a marble bust inside. And, it was very heavy. It was the last stop on my route and I called one of my coworkers to come help me out. I could tell you lots of stories. I have made deliveries to barges in Neuilly and delivered packages to celebrities anywhere from soccer players to a lot of other famous people. One of my customers is even a Prince. Whenever I pick up or deliver a package to him, he pats me on the back, smiles and greets me by name in heavily accented English because he’s always very happy to see me."
"It is my responsibility to take calls from both companies and individual customers. They request information about delivery times, prices for national and international shipping, and the customs documentation required for international freight. I have to assess their needs very quickly, be thorough and provide accurate information. For example, if there is even one small detail missing from the shipping docs, a customer’s package may be held up somewhere. If a customer wants to ship perfume, which is classified as a hazardous substance, I am their first contact and give them all the information they need to get it done. The main reason I work in this field is that I love to help people. When I take a call, I speak to the customer the way I would like to be spoken to. In other words, I give the customer as much detailed information as possible, do it efficiently and always do it with a smile on my face.”