Customer Service

FedEx is committed to delivering quality service, especially when you need our assistance.
Just e-mail, write or call us at 0820 123 800 0,12EUR TTC / min.

If you have a query for FedEx Express France (formerly TATEX), please use the dedicated contacts.

Contact Federal Express International (France)

Contact Federal Express International (France)

Customer Services
Monday - Friday : 8:00 am - 8:00 pm
0820 123 800 0,12EUR TTC / min
If you cannot access this phone number call : +33 (0)1 40 85 56 60

If you are located in Paris (75) or in Ile de France, get your shipment picked up 24 hours a day 7 days a week and contact our Customer Service from Monday 8:00 am to Saturday Midnight.

Customer Invoicing Services
For any information on your invoice only, please contact:
Federal Express Intl France
125-135 Avenue Louis Roche
92238 Gennevilliers
Fax : +33 (0)1 49 19 86 18
Or write to us by clicking here

For queries regarding recruitment: Careers at FedEx

For any other more general queries by email, please click on the following link: write to us 

Contact FedEx Express France (formerly TATEX)

Contact FedEx Express France (formerly TATEX)

Regional Customer Services
Monday - Friday : 8:00 am - 6:00 pm
Saturday: 8:30 am – 12:00 Noon
0825 886 887 (0.15 EUR TTC/mn).

Customer Invoicing Services
For all request concerning only billing matters, please contact:
FedEx Express France - Service Facturation
22, allée Ferdinand de Lesseps
BP 655
37206 TOURS CEDEX 3 - France
Fax : 02 47 42 33 44

For queries regarding recruitment:
FedEx Express France - Service Ressources Humaines
22, allée Ferdinand de Lesseps
BP 655
37206 TOURS CEDEX 3 - France
Or write to us by clicking here.

For any other more general queries by email, please click on the following link: write to us