Service, Regulatory Updates and Important Notifications

Service Alerts

4-day Customs Closure in Israel

'Global Gate' is the next generation IT system scheduled to launch in Israel on 14 January 2018. The new system is based on digital work processes and will remove the need for physical documentation for import documents, making the entire clearance process paperless.

The existing system will be off air from afternoon Wednesday 10 January until midday Sunday 14 January 2018 to enable the importation of existing customs data into the new system before switch on. Shipments arriving in Israel during this period will not be released by customs, except for urgent cargo that will be cleared under special emergency customs procedures. FedEx will continue to accept shipments to Israel during that time but cannot provide an on-time delivery commitment.

Global Gate will accelerate customs activity by bringing in electronic forms, smart cards, controlled service times and more. Customs agents will be able to connect digitally with suppliers and transfer files electronically to speed up all customs services.

Implementing state-of-the-art technologies, concepts and interfaces between trade community members will also ensure current customs procedures are rapidly improved along with a better balance between trade facilitation and law enforcement.

Important changes for courier shipments

1. A Power of Attorney will be required for every shipment valued at more than $1,000. This will be valid for one year from the date of signing and applied to all relevant shipments.

2. A valid Importer’s Affidavit will be needed for every shipment valued at more than $5,000. Importer’s affidavits completed in the past will be valid irrespective of the logistics supplier carrying out the shipment.

3a. Transferring Import and Clearance documents to the customs agent by the new paperless process will require a certified digital document instead of the previous physical document. For FedEx Express shipments, documents are received prior to the shipment arrival in Israel and we will handle the transfer of signed digital documentation to Israeli customs.

3b. A Packing List will now be required for each shipment containing more than one package.

Working with Smart Cards
To perform all the tasks including filling and submitting forms and files online to customs, importers will be required to use a Comsign or Personal ID Smart Card.

Saving Import Documents
According to the new guidelines, saving all import documents will now become the sole responsibility of the importer.

For more information, please contact your local FedEx representative or call Customer Services.

Specifying Section II lithium batteries when preparing your shipment online

IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones and children's toys to cars and e-bikes. Such shipments are however considered dangerous goods and can pose a safety risk if not prepared in accordance with transport regulations. Click here to get more information.

Mitigate risk and improve safety

From now on, when you prepare shipments containing lithium batteries Section II (UN3481 & UN3091) using FedEx Ship ManagerTM at please indicate which type(s) of lithium batteries you have included in your shipment.

As Section II lithium batteries are less regulated than other type of lithium batteries, your selection will help us increase their visibility throughout our network; and ensure the safety and integrity of your dangerous goods shipments until their final destinations.

Easy to use

  1. In the header at the top of this page, select Ship and then Ship online – all features
  2. Enter your login & password, if you are not logged in yet
  3. Select Ship and then Create a Shipment to complete your shipment details
  4. Under the Special Services (optional) section, select “Lithium Batteries/Cells” and the description that applies to your shipment:
    • Lithium Ion Batteries/Cells packed with equipment (UN 3481 - Packing Instruction 966)
    • Lithium Ion Batteries/Cells contained in equipment (UN 3481 - Packing Instruction 967)
    • Lithium Metal Batteries/Cells packed with equipment (UN 3091 - Packing Instruction 969)
    • Lithium Metal Batteries/Cells contained in equipment (UN 3091 - Packing Instruction 970)

To learn more

  • Visit our page dedicated to lithium battery shipping.
  • Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
  • Read more about lithium batteries in the IATA Dangerous Goods Regulations Manual available for purchase at This manual contains information on lithium battery packing, marking, labelling & documentation.

Service Suspension in Syria – 7 February, 2012

In compliance with the new U.S. Executive Order and with immediate effect, all inbound and outbound services to and from Syria are suspended until further notice.

Regulatory Updates

Important changes for shipping FDA-regulated healthcare products

Exporting Food and Drug Administration (FDA) regulated products to the US has always required shippers to provide mandatory product information set by the FDA on their shipping documentation.

Recently the FDA increased the number of data elements required to complete shipping entries which included the addition of FDA Product and Intended Use Codes, preferably as part of the accompanying commercial invoice or on a separate information sheet. These are compulsory and make entering UNKNOWN (UNK) in any category no longer acceptable.

The new additions apply to all FDA-controlled commodities - medical devices, human and animal drugs and biological products - with the biggest impact being on medical devices. If any part of the accompanying shipping documentation is inaccurate or incomplete, such shipments will no longer be accepted for entry into the US.

As a result, in order to avoid shipment delays, we encourage all FedEx customers exporting FDA-regulated products to make sure their shipping documentation is accurate, complete and fully FDA-compliant.

For more information on how to check that your shipping documentation complies with the new regulations, please click here. Alternatively you can follow the guidelines provided on the FDA website.

Learn more about the new Canada / European Union trade agreement (CETA)

The recent trade agreement between the European Union (EU) and Canada namely CETA has been adopted by the European Council and signed at the EU–Canada Summit.

This is the EU's first deal with a G7 nation and according to the European Commission, could open up big opportunities for small and medium enterprises (SMEs) with one of the largest export markets in the world. 

The main benefits to EU SMEs will include:

  • Cost savings. CETA will eliminate almost all trade duties, saving EU businesses around 500 million Euros per year.
  • The ability to bid for public contracts in Canada. EU businesses will be able to benefit from federal and provincial government spending.
  • Simpler regulation. CETA will make it easier for the EU and Canada to work together – an example of this is that both countries will accept each other’s conformity assessment certificates.
  • It will make doing business easier. CETA will make it much simpler for EU businesses to provide after-sales service by allowing freer movement for temporary staff such as maintenance engineers.

How FedEx can help

At FedEx, we can help your business reach its potential on the global stage. When it comes to exporting to Canada, we offer shipping services with customs-cleared, door-to-door deliveries from the EU to Canada in just 1-3 business days[1].

Next steps

  • European Parliament consent. The European Parliament will need to give its consent to the agreement before it can be provisionally applied.
  • Provisional application. Provisional application is expected in Spring 2017.
  • Full ratification. CETA will then need to be approved by EU Member States in accordance with their own national procedures before it can fully come into effect (full ratification). This could mean approval by as many as 38 parliamentary chambers, including regional ones.

Please contact FedEx if you are considering doing business with Canada.

For more information on CETA, click here to read the latest news on the European Commission website.


[1] Transit times and delivery service may vary depending on destination and origin. Please contact Customer Service on 03456 07 08 09 to validate service availability depending on your zipcode.

FedEx Express Policy Change on Lithium Battery Shipments (Effective January 1st, 2017)

FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.

As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.

This initiative also helps us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.


How does this initiative change bulk lithium battery shipments?
With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:

  • Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
  • Include the United Nations (UN) number on the Lithium Battery Mark (IATA Figure 7.1.C), which you can use as of January 1st, 2017. However, if you would like to use up your pre-labeled packaging or labeling you have in stock with the Lithium Battery Label (IATA Figure 7.4.H), you may continue to do so until December 31st, 2018, after which the Lithium Battery Mark becomes mandatory.

    if using the Lithium Battery Label, FedEx requests that you add the UN number on the package adjacent to this label [FX-05]. This will become a mandatory requirement by FedEx on July 1st, 2017.

  • Lithium Battery Mark
    (valid as of January 1st, 2017)

    Lithium Battery Label

    * Place for UN number(s)
    ** Place for telephone number for additional information

    Lithium Battery Label
    (valid till December 31st, 2018)

    Lithium Battery Label

    In addition, although this new rule does not apply to individual lithium batteries packed with or contained in equipment (UN3091 and UN3481 as defined in Section II), you will need to follow the same instructions as explained above regarding the inclusion of the Lithium Battery Mark or the Lithium Battery Label.

  • Add a Class 9 Lithium Battery Label and Cargo Aircraft Only label to each shipment

    Cargo Aircraft Only label      Class 9  Lithium Battery Label

  • Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968.

    Note that a Dangerous Goods handling surcharge might apply to shipments containing such lithium batteries.


Where can you find more information?

Important Notifications

Daylight Saving Time 2017

As part of our commitment to keeping you up to date with changes in FedEx Express services, we would like to advise you of a temporary service change.

On Sunday 26 March 2017 the European Daylight Saving Time (DST or ‘Summer Time’) will begin and we will change our clocks ‘forward’ by one hour. The US and Canada will make this change on Sunday 12 March 2017.

In order to maintain our excellent service to the US we will be making changes to our flight schedule.

This will impact our UK and Ireland FedEx Express service which may require an earlier cut-off time for booking collections between Monday 13 March 2017 and Friday 24 March 2017 inclusive.

Your regular courier will be advising you near the time if there are any changes affecting you during this period.

For further information please contact Customer Services on 03456 07 08 09.

Fraudulent Email Alert

Unauthorized use of FedEx® Business Names, Service Marks and Logos
FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages
Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

  • Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
  • Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address, such as or
  • Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
  • Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.


 NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

Beware of Phishing E-mail

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.

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Customer Service: 03456 07 08 09
Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the
UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747
If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

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Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.


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Customer Service: 03456 00 00 68
Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.