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Printable Version Returns Management Services Process
FedEx SCS has offered Returns Management Solutions to the high-tech industry for over seven years. Increasingly, customer attention is focused on supply chain visibility, event management and also on cost minimization. The service has been made as flexible and adaptable as possible in order to respond to the specific needs of each potential customer. Which means it can include warehousing, interaction with repair centres or recycling facilities.
Description
FedEx performs, on request, collections at end customer or dealer site, transports the unit(s) to the predefined returns address(es) where the returned goods can be consolidated. Regularly the returned goods could be shipped to the customer’s (manufacturing) facility, a repair centre or recycling facility. Solutions can have multiple numbers of transportation legs/modes and may include fulfillment from a warehouse location.
The Return Management Solution can be a standard service where the collection and delivery are made by a normal carrier but can as well be a Value Added Service, where the driver will be trained to unplug/plug the peripherals, check serial numbers, etc.
A customer-specific logistics solution will be investigated and configured by Logistic Engineers together with Sales. When the process has been discussed with, and agreed by the Client, the project can be implemented. A project manager will be named to co-ordinate the complete implementation with the responsible party for each area.
Everything agreed and implemented will be documented in a Standard Operations Procedure document that will be validated by the FedEx SCS Operations and the Client. A copy is distributed to all the departments involved.
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