The FedEx Story
| 1973 | Federal Express became the FIRST company to offer overnight delivery in the U.S. |
| 1981 | FedEx introduces express delivery service to Latin America and the Caribbean with the opening of an office in Puerto Rico. |
| 1986 | Federal Express was the FIRST company to introduce a Money-Back Guarantee. |
| 1987 | FedEx acquires Island Courier and expands its service routes throughout the Caribbean, eventually serving 37 islands. |
| 1989 | FedEx acquires Flying Tigers, resulting in service expansion into key global markets, including South America. FedEx becomes South America's largest air express transportation company serving five countries. |
| 1990 | FedEx acquires Aeroenvios and officially launches FedEx brand and services in Mexico the following year. Federal Express provides the Mexican market with the highest quality of service for time definite shipments of express packages and air freight to international destinations. |
| 1994 | FedEx achieves ISO 9001 quality certification for its entire worldwide operation; the FIRST major carrier to be recognized in this way. |
| 1995 | As a reaction to the region's rapid growth, FedEx creates a dedicated division to service Latin America and the Caribbean in Miami, Florida. |
| 1996 | Federal Express launches FedEx International First, an 8 a.m. door-to-door delivery service to nearly 5000 zip codes across the USA. |
| 1997 | FedEx announces selection of Miami International Airport as the site for a new $50 million hub facility that will not only enhance FedEx's presence in Latin America and the Caribbean, but will strengthen a strategic link in the company's global network. |
| 1999 | The new Latin America and Caribbean hub is scheduled to open for service in December. The 189,000-square-foot facility based in Miami will include refrigerated storage space, 15 truck docks, package sort capabilities for up to 12,000 pieces per hour and dedicated parking for up to 11 wide body aircraft. |
And now... FedEx is the world's largest all-cargo airline, with 643 aircraft operations in over 220 countries & territories. There are 46 call centers across the globe handling over 500,000 telephone calls daily. FedEx employs over 148,000 people, including 43,500 couriers who deliver more than 3.1 million packages every single working day.

