Customer Service

To contact FedEx via E-mail, Write To FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice



Tel: 1-801-00-FedEx ó 2411-2100

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).

For more information about the FedEx services available in Guatemala please contact us at:

FedEx Transportes Expresos (Guatemala) Limitada
Tel: 1-801-00-FedEx or 2411-2100
Fax: (502) 2353-1931