FedEx Desktop - Frequently Asked Questions



FedEx Desktop is a free tracking application that enables you to track shipments and display each shipment’s status directly on your desktop. This tracking application monitors the status of your shipments and automatically notifies you of any critical events affecting your shipments.

ShowVersion Upgrades
Why am I getting an Unavailable message that says “the service has been temporarily disabled"?

You may be seeing this screen for one of two reasons:

  1. FedEx is experiencing an outage.
    • FedEx is upgrading the FedEx Desktop service and it is temporarily unavailable. The message will go away once the upgrade is complete.
  2. You are running an older version of FedEx Desktop.
    • If you are running an older version of FedEx Desktop, this message indicates that your installed copy of FedEx Desktop has expired and can no longer be automatically updated. In that case, please see “Why has my version of FedEx Desktop expired?” below.
    • To check for the version of FedEx Desktop that you are running, navigate to the following area within the tool: Help>About FedEx Desktop.

Why has my version of FedEx Desktop expired?

A new version of the application has been created since your original download. The previous version is no longer supported. You will need to upgrade in order to continue using the product.

How do I upgrade my version of FedEx Desktop?

You must now uninstall and then reinstall the application to continue using the product.

How do I uninstall FedEx Desktop?

Instructions:

  • Windows
    Select Start>Settings>Control Panel
    Open the Add or Remove Programs panel
    Select FedEx Desktop
    Click the Change/Remove button

  • Mac OS X
    Drag the application to the trash

  • Linux
    Launch the system package manager (e.g. Synaptic on Ubuntu), search for FedEx Desktop and mark it for removal. You may need to click the button Apply or Accept to remove the application.

For more assistance with the uninstall process please call our technical support hotline at the Customer Service page here.

How will I be made aware of future version upgrades of FedEx Desktop?

If at any time after you log in you are prompted to upgrade your version of Adobe or FedEx Desktop, accept the upgrade. After a certain period your offer to upgrade will expire. At that point you will have to follow the manual process to uninstall and reinstall the application as described above.

ShowSystem Requirements and List of Features
System Requirements

File size: 2 MB
File name: FedEx Desktop.exe
Estimated download time:
Dial up: 22 minutes – 56 KB
Broadband: 1 minute – 1 MB
CPU speed: Intel Pentium 400 MHZ
System memory (RAM): 256 MB
3-5 MB hard-disk space

This application will work on Microsoft Windows 2000, Windows XP SP2 or above or Windows Vista. It will also work on Macintosh PowerPC or Intel processor, Mac OS X v.10.4 or above. Flash 9.0.115.0 or higher is also required to run the application.

Internet connection is required in order to obtain automatic shipment updates.

List of Features

FedEx Desktop offers the following features:

  • Automatic shipment download for FedEx InSight® users
  • Add tracking numbers
  • View tracking details
  • Tracking history
  • Drop shipment placard to your desktop
  • Automatic shipment updates
  • Add shipments to a watch list
  • Remove shipments from the application
  • Shipment notifications
  • Visibility of selected shipment exceptions
  • Nickname shipments
  • Graphical shipment progression bar
  • Advanced search options
  • Local data purge
  • Access to fedex.com
Automatic shipment download for FedEx InSight® users
FedEx Desktop has added benefits for FedEx InSight users by automatically pulling shipments to the desktop once the user is logged in. If you do not currently have access to FedEx InSight and would like this enhanced visibility within FedEx Desktop, please register here.

Add tracking numbers
You can manually add tracking numbers by putting one tracking number at a time in the “add tracking number” box and pressing enter or clicking the "Track" button. Manually adding tracking numbers brings up the tracking detail page which shows detailed information about the shipment and all associated information. When the detail page is shut down, you will find that the tracking number has been added to the application. FedEx Desktop will remember your shipments and provide you with automatic shipment updates until the shipment is delivered.

View tracking details
Click the tracking number to view the tracking details. You may also access the following from the Details screen.

Associated Shipments
Click this tab to view a list of the associated shipments within a multiple-piece shipment, including the master tracking number. To view details for an associated tracking number, you must add each associated tracking number individually to FedEx Desktop.

Notifications
Click this tab to send e-mail exception and delivery updates regarding the shipment to yourself and others.

Notes
Click this link to enter and save notes specific to a tracking number. These notes are visible only to you and can be used when performing a search.

Tracking history
FedEx Desktop remembers any shipment you add to the application providing easy access to your shipment information. It will store up to 3,600 shipments. To remove a shipment from the application, go to the shipment tracking number and simply click on the remove shipment icon

Drop shipment placard to your desktop
You can drop shipment placards to your desktop by selecting the frame of a specific tracking number and dragging it to the desktop. This will help you isolate the shipments that are most important to you. FedEx Desktop will provide automatic shipment updates until the shipment is delivered.

You may remove the shipment placard by clicking on the close placard icon.

Automatic shipment updates
If you have continuous Internet connection shipment information will be regularly updated. The right bottom corner of the application displays the last time there was an update. You can also request an update by clicking on the “last updated time”.

Add shipments to a watch list
You can add shipments to your watch list at any time by simply clicking on the star icon. The star icon will turn yellow which denotes that the shipment has been added to the watch list.

You can access all the shipments that have been added to the watch list by selecting "Watch list" from the advanced drop down menu. To remove a shipment from the watch list, simply click on the star icon again.

Remove shipments from the application
To remove a shipment from the application, simply go to the tracking number and click on the “remove shipment” icon.

Nickname shipments
You can nickname your shipments by clicking on the pencil icon. This will bring up a box where you can input a nickname for a particular shipment. After you nickname your shipment, the application will show the new name along with the tracking number. You can use the same nickname on multiple shipments. You will be able to easily identify and find this shipment by using the search capability (and inputting the nickname) within FedEx Desktop.

Shipment notification
You will receive pop-up messages to notify you when your shipments are delivered or when certain exceptions occur. To change the shipment notification settings, go to "Settings" and select the pop-up messages you prefer.

Visibility of selected shipment exceptions
Shipments that encounter exceptions are highlighted in red. This is in order to advise you when an exception has occurred. Clicking on the tracking number will display the details screen, which will show more information concerning the shipment exception.

You can also easily view your shipment exceptions by selecting either "All exceptions," "Clearance delays" or "Delivery exceptions" from the Advanced drop down menu.

Graphical shipment progression bar
This bar displays the transit information/status of your shipment. The different bars represent:
  • Shipment initiation – FedEx has received the shipment information from the sender
  • Pickup – FedEx is in possession of the shipment
  • In transit – Shipment is in transit to its final destination
  • Delivered – Shipment has been delivered
Advanced search options
FedEx Desktop allows you to find any shipment on your list, using either the tracking number, customer reference, nickname or any other shipment data source. You can search for all shipments, or narrow down the search by choosing a specific category. Once the information is entered into the search box, a list is displayed containing all the records that match the search criteria.

Local data purge
FedEx Desktop will download/write data to the hard drive of your computer. It will store up to 3,600 shipments on the hard drive. At any time, you can select “Purge data” from within “settings” to remove this (local) data, which includes all the history, settings and shipment info. You can also remove each shipment individually by clicking on the remove shipment icon.

Access to fedex.com
FedEx Desktop provides you with easy access to fedex.com. From the “Help” menu within the application, you will be able to navigate to the following pages within fedex.com:
  • FedEx home page
  • Ship with FedEx
  • Get rates and transit times
  • Find FedEx locations
  • FedEx Small Business Center
  • Business and document services

ShowRequirements
What do I need in order to use FedEx Desktop?

In order to use FedEx Desktop, you will need a fedex.com login. If you do not have a login, go to the fedex.com login registration page. You can also click on the “Register now” button on the login screen in FedEx Desktop. Once you register, you will receive an e-mail with your registered user name and password.

ShowTechnical
How do I download FedEx Desktop?

Click on the “Download button” on the FedEx Desktop page. A window will open asking you to accept FedEx terms and conditions. Once you have read and accepted the terms and conditions, by clicking the "Install now" button, it will automatically evaluate your desktop applications and system capabilities and download Adobe AIRTM and then FedEx Desktop.
Note: The FedEx Desktop download process verifies what version of Flash is available and automatically offers a one step or two step download process depending on the result. If you do not have the latest Flash version (9.0.115.0 or higher), you will be provided with two links - one for Adobe AirTM and one for FedEx Desktop. You will have to install Adobe Air first, then download FedEx Desktop.

I want to uninstall FedEx Desktop. How do I do that?

From the Windows Start menu, click on “Control Panel”. Select “Add/Remove Programs”. Scroll down the list until you find FedEx Desktop. Click on the “Remove button” to uninstall. (If there is a problem please go to Windows help information).

Is FedEx Desktop safe to use? Are there any viruses associated with it?

FedEx Desktop is safe to use. It does not contain any type of “malware.” The only information the application contains is FedEx tracking information.

How can I disable FedEx Desktop from automatically starting every time I log in to my computer?

To disable FedEx Desktop from automatically starting, simply follow these instructions:
1. From the Tray Menu, right click on the FedEx Desktop icon.
2. Click on “Auto-start FedEx Desktop” to disable the auto-start option.

You can also disable the “Auto-start” option by following these instructions:
1. From the main FedEx Desktop screen, click “Options” then “Settings”
2. Un-check the box for “Auto-start FedEx Desktop”
3. Click “Save”

Will FedEx Desktop store all my shipment data on my computer?

Yes FedEx Desktop will write data to the hard drive of your computer. However, at any time, select “Purge data” from within the “settings” option to remove this local data, which includes all history, settings and other shipment info. You can also remove each shipment individually by clicking on the “remove shipment” icon.

I minimized the application. Where has it gone?

If you “Exit the application” the icon in the system tray will disappear. To re-open the application, click on the desktop icon.

I’m getting a lot of (shipment) pop-up messages. How can I stop them?

The shipment pop-up messages were designed to notify you when shipments are delivered or when certain exceptions occur. To stop this happening, go to “Settings” and only select the pop-up messages you prefer.

ShowLogin
What if I forget my password?

If you forget your password, click on the "Forgot your user name or password?" link on the log-in screen of FedEx Desktop. You will be asked for your user ID and the e-mail address you used when you registered with FedEx. Select “e-mail current password.” Once you complete the required fields and click “continue”, we will e-mail your current password.

How can I change my password?

If you would like to change your password, click on the "Forgot your user name or password?" link on the log-in screen of FedEx Desktop. You will be asked for your user ID and the e-mail address you used when you first registered with FedEx. Then select “change password”, answer your “reminder question” successfully and then reset your password.

If I download this application, will my account information be secure?

FedEx understands the importance of protecting the privacy of customer information. Your shipment information is password protected and FedEx does not sell customer information or give it to outside parties unless required to by law. Please note it is not advisable to run this application using a computer in a public place.

ShowShipments
Click here to view Questions about Shipments

Can FedEx Desktop automatically add my shipments?
Users should sign up for FedEx InSight® if they haven’t already done so. FedEx Desktop has the added benefit for FedEx InSight users in that it automatically pulls shipments to the application once the user logs in. If you do not currently have access to FedEx InSight and would like this enhanced visibility within FedEx Desktop, please register here.

Once I download the application, will I be able to view my shipments?
If you are currently a FedEx InSight® user, FedEx Desktop will automatically pull shipments that you are authenticated to view and that are currently viewable via FedEx InSight. If you have more than 300 active shipments in FedEx InSight, you will only see the shipment exceptions (if they occur) within FedEx Desktop. (note: FedEx InSight displays shipments from the time that FedEx picks up the shipment until four days after proof of delivery. If there is no proof of delivery, shipments are displayed for 15 days from the shipping date.)
If you are not a FedEx InSight user, you will not see all your shipments. However, you will be able to manually add shipments to the application. FedEx Desktop will remember your shipments and provide you with automatic shipment updates until the shipment is delivered.

What does the four segment bar near the top of each tracking frame represent?
The bar represents the status of your shipment. Each segment represents:
Shipment initiation – FedEx has received shipment information from the sender
Pickup – FedEx is in possession of the shipment
In transit – The shipment is in transit to its final destination
Delivered – The shipment has been delivered

Can I see the details of a specific shipment?
Yes, by clicking on the shipments tracking number, the application displays the shipment details in a separate window.

What kind of shipments can I track using FedEx Desktop?
You can track any FedEx Express®, FedEx Ground®, FedEx Freight® and FedEx Custom Critical® shipment as long as there is a valid tracking number.

Is there a maximum number of shipments stored in FedEx Desktop?
FedEx Desktop can store up to 3,600 shipments and will display details for up to 300 shipments at any one time via the display on your desktop. At any time, select "Purge data" from within “settings” to remove shipments from FedEx Desktop. You can also remove each shipment individually by clicking on the “remove shipment” icon.

How can I filter my shipments?
From the Advanced tab, you can filter by either the watch list, all exceptions, clearance delays, delivery exceptions, delivering today, undelivered, delivered and important shipments. Note: Important shipments include those on both the watch and exception lists in addition to nicknamed shipments.

How do I find a specific shipment?
Using the Advanced tab, enter either the tracking number, reference number, nickname, notes or any other data element found in the shipment record in the “Search my shipment” box in order to find your shipment.

ShowCustomer Service
What number should I call for questions regarding my shipment status?

Please call your local Customer Service team for questions concerning your shipment.

Where can I get help on downloading the application?

Please call our technical support hotline at the Customer Service page here if you need technical assistance.

ShowAdditional Information
Covered Code Information

The Application contains ‘Covered Code’ (as defined in the Mozilla Public License, version 1.1 (“MPL”))which is provided subject to MPL:ant, asdoc,frameworks/javascript,frameworks/locale, frameworks/ projects, and frameworks/themes. In accordance with and subject to the MPL, you are entitled to a source code version of such ‘Covered Code’. The source code to such ‘Covered Code’ is available from Adobe Systems Incorporated (“Adobe”) through their website and is located at: www.adobe.com.