Worldwide Customs & Regulatory Updates
March 8, 2007
IMPORTANT: Change to the FedEx Return-to-Shipper policy for shipments subject to Australian Customs Import Clearance
Effective 16 April 2007, FedEx will be reinstating its original Return to Shipper (RTS) policy, changing the number of days from 10 calendar days to 5 business days. This change will affect shipments that are subject to an Australian Customs import clearance.
Shipments that are destined to Australia must be cleared by the Australian Customs Service, Australian Quarantine & Inspection Service and/or other regulatory agencies prior to the delivery.
In cases where shipment information or paperwork is missing, FedEx will contact the shipper and/or recipient for the missing documentation to lodging the consignment with the relevant agencies.
As a result of the change, the shipper and/or recipient will have 5 business days, from the date of arrival, to provide FedEx with the requested details. In accordance with the FedEx RTS policy, shipments which we are unable to lodge with the relevant agencies within this timeframe because of missing information will be returned to the shipper, at the shipper's expense.
To facilitate an efficient clearance process and help reduce possible delays, please be reminded to attach all necessary information and documentation to your shipment prior to pick-up.
To learn more about Australian Customs requirements, please use the FedEx Customs Tools at www.fedex.com or visit the Australian Customs Service at www.customs.gov.au. For more information about the FedEx RTS policy, please refer to the FedEx Standard Conditions of Carriage (South Pacific) at www.fedex.com/au/services
For more information, please contact your local FedEx Customer Service team.