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2004 Press Releases
BANKOK - October 5, 2004 - FedEx Express (FedEx), the world's largest express transportation company, has increased services to Thai customers through the introduction of an automated customer service telephone hotline.
The new automated hotline will enable customers to access FedEx services seven days a week, twenty-four hours a day. The automated customer service hotline will also allow customers to arrange pick-ups and check important shipment information without the need to speak directly with a customer service representative.
"FedEx is the technological leader in the express industry and we have always looked at ways to improve our service to customers. The automated customer service hotline is the next stage in making our services available at all hours of the day and night, and improving the FedEx customer experience." said Mr Clifton Chua, Managing Director of FedEx Thailand, Philippines and Indochina.
"Fast, reliable information is what our customers in Thailand want. Customers don't always need to speak with a customer representative and we expect the new automated service to be widely welcomed. It is available 24 hours a day and 7 days a week and allows callers to easily navigate to all services by following instructions or pressing shortcut numbers." he said.
While it is envisaged that the automated customer hotline will be able to deal with the majority of calls, FedEx customer service representatives will continue to be available between the newly extended hours of 8am to 9pm from Mondays to Fridays and 8am to 5 pm on Saturdays, should customers need to speak directly with a customer service assistant.
Unlike traditional automated hotlines where voice prompts are recorded by American speakers, FedEx has proved its attention to detail with the hotline voice prompts recorded by a Thai individual for a better customer experience.
FedEx has been progressively introducing automated customer service hotlines throughout the Asia Pacific region, as well as in the United States.
FedEx first launched its '1782' customer service hotline in September 2003, becoming the first air express company in Thailand to use digital technology to improve services to customers. Since the launch of the new digital service, FedEx has received positive responses from users on better connectivity and sound quality to its all customers.
FedEx Express, an operating unit of FedEx Corp., connects areas that generate 90% of the world's gross domestic product in 24 to 48 hours with door-to-door, customs-cleared service and a money-back guarantee. The company's unmatched air route authorities and infrastructure make it the world's largest express transportation company, providing fast, reliable and time-definite transportation of more than 3.1 million items to 215 countries each working day. FedEx Express employs more than 137,000 employees and has approximately 50,000 drop-off locations, 649 aircrafts and approximately 42,000 motorized vehicles in its integrated global network.
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