Customer Service

Contact Information

 

Address: Human Resources Department, 27/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon
Phone: (852) 2193-1234 / 1214 / 1232 / 1233 / 1235
Fax: (852) 2193-1237
E-mail: HKGrecruit@fedex.com

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Customer Representative

Working Location: Kwun Tong
Description:
  • Handle a large quantity of incoming phone calls.
  • Provide accurate and updated information to customers.
Requirement:
  • Secondary education or above
  • Fluent in spoken English, Mandarin and Cantonese
  • One year of work experience, preferably in the service industry
  • Basic PC skills

Trace Representative

Working Location: Kwun Tong
Description:
  • Handle tracking and tracing inquiries.
  • Provide accurate, updated information and resolve shipment problems for our customers.
Requirement:
  • Secondary education or above
  • Fluent in written and spoken English, Mandarin and Cantonese
  • Two years of work experience, preferably in the service industry
  • Mature, patient and able to work under pressure
  • Basic PC and MS Office skills