Customer Service

  • Customer Service

Contact Information

Address:

Human Resources Department, 27/F, Nanyang Plaza, 57 Hung To Road, Kwun Tong, Kowloon

Phone:

(852) 2193-1234 / 1214 / 1232 / 1233 / 1235

Fax

(852) 2193-1237

E-mail:

HKGrecruit@fedex.com

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Customer Representative

Working Location:

Kwun Tong

Description:

  • Handle a large quantity of incoming phone calls.

  • Provide accurate and updated information to customers.

Requirement:

  • Secondary education or above

  • Fluent in spoken English, Mandarin and Cantonese

  • One year of work experience, preferably in the service industry

  • Basic PC skills

Trace Representative

Working Location:

Kwun Tong

Description:

  • Handle tracking and tracing inquiries.

  • Provide accurate, updated information and resolve shipment problems for our customers.

Requirement:

  • Secondary education or above

  • Fluent in spoken English, Mandarin and Cantonese

  • Two years of work experience, preferably in the service industry

  • Mature, patient and able to work under pressure

  • Basic PC and MS Office skills