Customer Service
For online help, Write To FedEx.
On this page:
Customer Service | Customer Service Hotline | Customer Service Hours | Technical Support
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Customer Service Hotline
(852) 2730 3333
Enquiry for “Apple” shipments
(852) 2193 2121
Customer Service Hours
Monday through Friday from 0800 to 2200
Saturday from 0800 to 1800
Sunday: No Service
Public Holidays other than Sunday from 0900 to 1800
“Apple” Shipments Hotline Service Hours
Monday through Friday from 0900 to 2100
Saturday & Public holidays from 0900 to 1800
Sunday: No Service
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at (852) 2193 1455.
*Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 1900 (Cantonese dialect support)
Saturday from 0900 to 1300 (Cantonese dialect support)
24 hours, 7 days a week (English & Mandarin languages support)
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.
Back to Top